It is very difficult to place an order. You cannot narrow down your searches for items. Also, the system is always requesting me to complete an order even if I have done so already. I just hope I am not charged more than once for my items.
I had to fiddle around quite a bit to get the app to recognize that I wanted a black and a rust version of the same sweater. Instead, it kept taking me to other pages. I did get it to work, but it took perseverance which I expect many don't want to have to use.
These were advertised as sweaters, but are actually t-shirts. Good for the price, but not what advertising led me to expect.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I had to fiddle around quite a bit to get the app to recognize that I wanted a black and a rust version of the same sweater. Instead, it kept taking me to other pages. I did get it to work, but it took perseverance which I expect many don't want to have to use.
Order a size 8.5 shoe they mailed a size 5 shoe. Asked to exchange it and they said they don't do exchanges. Told me they would give me a 10% credit. I will never do busy with this company again. Took over a month to receive a pair of shoes that are way too small due to their mistake and want to give me 10% back. Save yourself the trouble and don't use this no good company.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, for now exchange request can only be processed as return request. We`ve sent you our solution by email/message. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I fell in love with this website from the moment I visited it on the internet... Spectacular! The size was right for my foot, they are soft and very beautiful. I would like the shipment to arrive in one day hahaha but hey, it's worth waiting a bit:=)
Website has been easy to use. Not very happy with the product. Would not have bought it if I'd physically SEEN it. Not really my style. I didn't realize the print pattern was so large. I think I'll use it for lounging. Or find a friend for whom the style and patterning would be loved.
I placed and order for 6 items. I received the first 2 just fine. The last 4 items they shipped with the incorrect zip code. And they won't replace and blame me for the zip code error. How is that possible when I received part of the order.Will refund 35% which is not good enough. Please be careful when you order. Ships from China.
Dear Customer,
We apologize for the inconvenience caused by the logistics exception and other factors that led to the inability to deliver your order.
We encourage you to contact your shipping provider to obtain more information about your order's status. Regarding the item(s) you did not receive, we have checked and provided appropriate compensation. Please rest assured that we will take steps to ensure that such issues do not occur again in the future.
Actually. For US customers, we have a dedicated return center to facilitate the process.
If you want to return to our US return center, welcome to contact us at service@zolucky.com. We will check and reply with our US return address accordingly.
Best regard,
ZOLUCKY
Very happy and satisfied with this page. Very good material of my skirt, I had no problem with the sizes. What you have to do is guide yourself by the indications of measurements according to size. The design is very beautiful. Surprisingly, the day that indicated that it would arrive. A success without a doubt, it is already my favorite online store!
Horrible fabric, poor workmanship! I do NOT know how you make the clothes look so beautiful. What I ordered went in the trash! You should be ashamed. I'm ashamed I'm stupid enough to fall for your scam.
I love the clothes that are sold on this website. I am very satisfied with everything, as a recommendation, check your size very well before placing the order. The rest is a highly recommended online clothing store.
This online boutique appeals to me because its collection is trendy and order processing is very convenient. The pieces are great, very high quality and very comfortable. I feel so chic with this brand. Good stuff too.
Love your styles...
But, delivery time -- all the way from Honk Kong is WAY too long a wait for me; takes about 4 weeks.
Also, I do not like the fabrics -- all man-made, which means 2 things:
-- they Don't breathe while wearing them
-- the fit is 1-2 sizes too small
I would not recommend these products to others
Easy to navigate site with wonderful sales :)
I ordered a bunch of stuff that showed up looking nothing like the pictures. It was very cheaply made with cheap material. Again, nothing like the pictures. There's a reason why you can't reach them by phone.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
First time using this online service. I'm very happy. Easy to use website and products arrived quickly. Exactly what I ordered and the price was also good. I would definitely buy from this online store service again.
The sizing charts for the 3 items I wanted to purchase were difficult to understand so I ended up changing sizes on my order. However, the changes I made which showed up on my screen, somehow didn't get changed on the order. When I realized what had happened, I got in touch with customer service and was informed that they couldn't do anything about it. I now have items that don't fit and it's a hassle to return them. Great looking clothes on the website but ordering is not so great.
I found the website easy to use with a great variety of clothing at reasonable prices. Products arrived in a timely manner and I was kept updated on the progress of the delivery. Good customer service overall.
This is a great online boutique! They have the most beautiful clothing line I've seen, good prices and excellent delivery times. Highly recommended for everyone and especially for those like me who like cool things like this.
I have used the online service of this website several times, and my experience is very positive, good prices and good quality especially in their clothes, I bought for my friends and they are delighted! Thank you
I have loved your clothing designs, I am always on the lookout for new things. In addition, the website is beautiful, your questions are always answered in a very attentive and personalized way by email. 100% recommended.
I ordered 4 dresses that were advertised as cotton. They are not. Very cheaply made. Something you could find in the. 99 cent store. I only recieved one of them after waiting months. I asked for a refund and have not heard back from the company. Don't get suckered into buying from them like I did. I will notify my bank and see if I can get a refund. Lesson learned. Don't buy from Facebook!
Sorry that you are not satisfied with the item(s).
May I know your order number?
If you run into any issues, please do not hesitate to contact us at service@zolucky.com
Best regards,
ZOLUCKY
This sight is a fraud. You do not get the item pictured, I ordered US shoe sizes and their conversion chart is way off and received shoes that are a size and a half larger than what I ordered. The quality of the products or worse than dollar store items. Customer service response but with crazy answers. The shipping us to return is more expensive than what you paid for the item, because it Hass to be shipped back to China. Do not order from this site you will regret it. It is a total rip off. I am convinced the other reviews are fakes.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by message. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Overview
Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 17th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!