Ordered several items back in May. I got an email saying delivery would be delayed because of the Covid crisis. I waited patiently and continued contacting them over the summer, always being assured that the delay was due to Covid. One item finally arrived but when I wrote to ask about the others I was told that, after so much time had passed, they would be be unable to fill the order. Apparently my patience cost me my right to complain. I was offered a 30% refund.
Very good! On this website They are fast, the clothes are very nice and of good quality. Just be careful with the sizes, if you are rather size 40 always wear an XL, but it will be small. Luckily I already have it and have never needed to return anything!
The cute shoes I received was a size too big. I asked for an exchange and/or refund, but was informed that "don't do exchanges" and will only refund 15% of charge. AND I would have to pay for shipping back to China@ $33! Since the shoes were less than $30, I opted to give them away rather than return them.
Always enjoy the unique and special products available!
The order was sent and all goods were of very inferior quality. The sizing was not proper and the material was printed. Sweaters were barely of t-shirt weight and looked NOTHING like the images - and the descriptions were inaccurate. Customer service refused to deal with these issues and would only offer a discount and/or have us ship items back - shipping costs too high - and at that they make final determination as to whether they will refund! Not at all impressed
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
Items need to be returned to our fulfillment center and buyer is responsible for return shipping. You can learn more about our return policy here https :// zolucky. Com/information/Returns%20%26%20Exchanges.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
It helped me find amazing clothes for my mom! My mother was disappointed to say the least because she couldn't go out to physical stores because of the quarantine. I loved being able to find a beautiful dress for her to set up an order right away. We will also have fun dividing the clothes when they arrive. This is my first time shopping with this website, but it certainly won't be the last!
The team on this website is fantastic. They are very helpful and creative. They had my order at my house in a few days, without problems, what I wanted arrived. I plan to use this website to buy cute clothes for a long time.
Item looked nothing like the picture. Colors looked faded. Fabric was inferior. Came in an envelope and when it was opened the item was a wrinkled mess. Return instructions very complicated. Learned a good lesson-NEVER buy anything from a company you never heard of.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I love all the clothes in this fabulous little boutique! I ordered two knit dresses that fit perfectly, they look the same as the image on the web and the quality exceeded my expectations. Excellent customer service and fast delivery. I will buy again.
I didn't have a single problem with my first purchase at this online boutique. My package was shipped and it arrived 15 days, this was earlier than it was supposed to be here, the shoes I ordered are very beautiful, comfortable and well designed!
Overall, Im very satisfied with the entire shopping experience on this website. I loved the company, with an excellent follow up after my purchase, that little gesture towards the consumer, simply made the whole experience much better. Thank you, you have a great website!
I liked the items, except for shoes that were too small. I was not happy with the return options, possible extra costs to ship back. I was offered a 15% refund, to avoid tariffs, etc. I wont be ordering again, due to this policy/problem.
Super happy with my purchases on this website. I ordered a beautiful dress and a pair of shoes that go with everything. Now I hope to buy some jeans to wear on the weekends, they have very modern designs and the shipping is reliable.
Big clothes shopping! Very competitive in price and quality. Wide variety of products: fashion, bags and accessories are my favorites. Since my first purchase I have recommended this website to family and friends. Excellent convenient shopping experience, easy to use website and secure savings.
I wrote an email to this website to check the status of my order there, I got a quick response and it was delivered on time, and they corrected the problem without any problem. I am in love with my dress... Very satisfied customer.
The sweater you buy here is well made and warm. The thickness is good for fall weather. Got compliments at work after wearing it with a pair of leggings. It sticks a bit after washing it a few times, but it's still super cute.
I can't believe how cheap it is! I fell in love with a lot of designs here, but now that I've been home so long without going out because of the pandemic, this site means that I can still buy the clothes I love.
The only online store that I buy clothes! I have been shopping online here for 3 years now and it never disappoints me. Approved for excellent customer service as well. Much easier online shopping. The delivery process was a bit slow, but the shoes were worth it.
Excellent customer service from this online boutique! I'm always nervous about shopping online because I'm between sizes. But I did email their customer service before ordering and they were so quick to respond and give me great advice! I ordered two dresses and they are both perfect!
I purchased a shirt. It arrived and was the wrong size. I immediately contacted them and they told me that I would need to pay for the return shipping which turned out to be as much or more than the value of the garment. I asked for an exchange and they said no. I paid for the return with the label from them on the front of the packet. Eight months later, I have never been reimbursed. Do not work with this company period. It is a wilderness and they under no obligation (because they are overseas in China) to do the right thing. Avoid them. Do not support this type of business.
Sorry for any inconvenience caused.
Could you please provide the return tracking number for the return parcel so that we can track it? As we check, we have not received the return parcel yet. Full product refund would only be issued after we receive the return parcel.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Dress with excellent price and shipped in 2 weeks. Thank you very much for the great online service. After reading some reviews on this website, I was not sure what to expect and I have to share that my experience was excellent with fast shipping. Thank you!
Overview
Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 17th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
Sorry to know that you haven`t received your merchandise.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We have replied your message regarding your order, but we didn`t hear anything back from you. We`re still waiting for your reply.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!