Shoes were made out of foam. Also wrong color. Also sent European size 41 and I wear 39. Bra was suppose to be 3X and was so small it could fit a 10 year old kid. I did not receive one item at all. I filled out return form on line and got a message they would respond in 24 hrs. No response. Called them and they gave me a crazy address to mail it to. I paid over $14 to return it and have not received a refund. I think they should be banned in the United States. Just junk from China.
Scammed... Chinese company... If you want a refund, you pay for sending back, or, try to negotiate a percentage (low) of what you paid for the terrible clothing that looks nothing like the pictures. There are several companies all related... Nora Cora. Same company. Same fraud. I am immensely surprised and disturbed that the government agencies allow these thieves to continue selling online. DO NOT USE THIS COMPANY or Nora Cora! Make sure to check info on business...
Ie: "Contact, About, Phone" etc. to make sure it isn't China... if you don't want to get burned...
Very satisfied with all my clothing purchases here. If someone is a little concerned about buying a product from the internet, I can understand that they were, but since then I have ordered many clothes, I am a very satisfied customer.
Thought I'd try some of your pretty things. I am not a fan of waiting weeks to receive something I Seems I ordered all the wrong sizes. But I will find a home for them with someone that they will fit.
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We will improve the display of the order on our website and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
My best friend told me about this online clothing store, I loved it! The designs are very contemporary, it takes a little time to ship but it is worth it, the customer service is good, I will buy again for sure
Buying online on this website is amazing. The choices in fabrics, styles and colors for all of her clothing are fabulous. I bought several shirts and I am very happy. I am a happy customer, they will have me for life.
I am very satisfied with my purchases. You had never bought clothes online, I've been shopping with this store for two years now. For my first, one of the skirts had a defect and could return it and be reimbursed without problem. The clothes are very beautiful and original. Undoubtedly, there will be more purchases in the future.
Love the Shirt Styles and Patterns. Always a gamble about fabric quality but I'll know when I receive them. I needed long sleeve Top options. The fabric quality is different than I had envisioned, not bad just not my usual choice.
100% bad news!~ Just try and return something! Go ahead and try! You like sending stuff advertised from San Francisco to China? You like to pay for shipping to China for a return? You like ninja colored stuff that doesn't match the photos? How about being offered 15% of your money back if you do not wish to spend the huge dollars to ship it to China"? Like stuff that is way over size and not hand made as advertised? BBB alerted! California Attorney General Alerted. Dunn and Bradstreet alerted! STAY AWAY from this SCAM Company!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But the order number which you provided is incorrect.
Do you mind providing us your order number so that we can check and handle this issue for you?
We`ll take care of your request, we`ve sent you our solution by email/message, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I ordered 2 blouses, a pair of casual pants and a pair of jeans. I have NEVER seen material like the first 3 items are made of - it is like something people would use for table linens; curtains - but definitely NOT to put on your body - they would cause a terrible rash I am sure - if they do not take returns - they are going in the mission box. They sure look nice on the web-site but the fabric should not be used for clothing, at least for me.
Sorry for any inconvenience caused.
As we check, we do not find your order on Zolucky. Please double check if you did order from us.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Incredible customer service. The customer service was outstanding. Your dedication to quality makes me want to keep shopping at this online boutique! The range of dresses is impressive. I had the best experience with my order, I will be eternally trusted.
The clothes didn't seem to be off the same high quality as depicted in the online ad. I was disappointed and chose to return them. The return policy is convoluted to put it mildly and due to the high shipping cost, rather than returning, zolucky rep offered me a small percentage cash back rather than full refund: this is what Kathy said in an email to me, word for word, (I copied/pasted it) on 5/28/22 -> "We will process the 25% refund to your original payment method in one week." I'd gladly change my review to 5 if & when this happens.
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We will improve the return issue and we will make a big change soon.
And sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I've never purchased from this company before but the reviews were positive. Look forward to the same satisfaction experience.
This is the biggest rip off site! From the fabric to the colors to the fit, the clothes are not "as seen" on their site. I show one piece I got lying on my hardwood floors and then I show how another picture how they advertise it. The fabric is so thin too. My husband bought me a pieces beginning of Dec for xmas. They did not come in until the 31st, yet they shipped from California. Their return policy also has you responsible for shipping items back to CHINA(vs.the CA location they shipped from) at your cost. In order to persuade you to keep their products, they offer up a 15% cash refund. If you don't respond to that email with 7 days, you get nothing. So your options are: take a credit for 15%, do nothing, get nothing, or send another email requesting a return at which time you will be responsible as to how you get items to china and the cost of doing so. The site is a scam. My items are going to be burned.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I am very intrigued by the clothing on this site. Styles, colors are beautiful. However, I did reach out to Zolucky regarding three of the seven items I ordered to return. Their site said I would receive and email response with in 24 hours. I have heard nothing. Plus it took so long to rec'v my order without any follow up comments, for example, "order rec'd," "order on its way with tracking number given," etc. So when I finally rec'd it I was glad. But three items from that order need to be returned with specific information that I sent through their Zolucky site and still no response after over a week! If I am able to successfully return my items I will definitely shop with Zolucky again.
This site is my style! Can't believe there are so many gorgeous styles and colors. I hope everything I bought is rec'd as ordered, as some say is not the case. I will consider changing my star rating if I get a response
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Upon checking, We have not received your return request for this order.
We are deeply sorry that you are not satisfied with our product and service. What we have been trying to do is to make you have a good experience of shopping.
All purchases (except Final sale/Clearance item(s), swimwear, underwear, panties and accessories) can be returned within 30 days after you have received the last package of your order.
You can submit your return request in this page: https://zolucky.com/order-query
How to Make Your Return
①Click the "Tracking Order" feature at the bottom menu of our home page.
②Enter your Email Address and Order Number.
③There is a "Return" button in the specific order.
You need to click it to submit the return request and you will get authorization and a return address via email within 48 hours.
Once we receive your return, please allow 3 to 5 business days to process your returns.
Kind reminder
-Return packages should be authorized. Any return request not authorized by customer service will not be honored.
-Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return.
This site is my style! Can't believe there are so many gorgeous styles and colors. I hope everything I bought is rec'd as ordered, as some say is not the case. I will enjoy writing another "five-star" review when I receive exactly what I ordered!
The tremendous variety of clothing designs at Zolucky is what sticks to my head. This online boutique has so many choices in clothing and accessories that it was amazing to be able to find exactly what you were looking for.
They should post more fabric content information. Deceptive photos of product... cannot enlarge the photo to see the actual pattern or fabric detail. Look for an acutal description of fabric. All other items (tops) with small flower prints--very pretty and color-true, but the fabric is a very lightweight polyester.
Clothes received are not what is pictured on their website. If you want to return and ask for a refund forget it. They will tell you the clothes come from China and you're responsible for the postage fees for returning. The fees are more than the item. They will offer you a 15% discount instead.
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!
I love this online boutique. My only protest is that I currently can't seem to see a maternity area. You need to take a look at everything and see what can work. There are such good deals that I plan to buy to prepare after giving birth, which is magnificent.
I am happy to have discovered this great website, updated style garments with reasonable costs and free shipping for everyone. I live in a remote place, the shipping cost... is expensive. So because this online boutique offers free shipping and a great web-based shopping stage, it pays off for me.
After a similar orders from outside the U.S., I thought I had figured out how to make sure sizes more closely fit. But I was wrong.
Not only were sizes not true but photo samples appeared and stated they were made of certain materials and then switched to cheaper materials.
Sorry for any inconvenience caused.
There might be some network issue and it shows non-exist at first sight, but after less than a second the results come up. You may try again.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Overview
Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 17th among Women's Clothing sites.
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. According to the return policy which is being shown on our website, the customer is responsible for the return shipping fee. Items need to be returned to our fulfillment center, so we`ll compensate the buyer with a partial refund to reduce the buyer`s return cost. Sorry that you`re not satisfied with the solution.
We`ll forward your sincere feedback to the relevant departments. We are working on improving our returns process and hope to give our customers a better experience.
If you have questions, please contact us by email at service@zolucky.com or by chat online.
Stay safe and have a good day!