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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Horrible delivery time. Sweaters were actually smocks. Garbage. Blouses were cheaply made. Don't waste your money. Products not as pictured. Over a month for delivery to arrive. Way over priced. Company should be ashamed of trying to sell this stuff.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure.
I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
Dear customer,
Thank you for bringing this issue to our attention. We sincerely apologize for the disappointment and inconvenience you have experienced with your recent purchase.
We understand your frustration regarding the disparity between the product images on our website and the actual items received. We strive to accurately represent our products through photography. However, sometimes there may be slight variations due to differences in screen displays or lighting conditions during the photo shoot.
We regret that the colors and fabric quality did not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.
Regarding the return and refund process, Our policy is to refund after we receive the returned item (usually within 3-5 business days). If you use our return label to return an item, our system will automatically refund you within 3-5 business days after the package is returned, so you don't need to remind us to refund you. It takes time to put the information into the system after the package arrives at the warehouse, so there may be cases where the tracking was delivered but our system has not yet recorded it. We regret that this timeline was not met in your case.
Regarding the original shipping cost, we understand your concern. The shipping cost depends on the destination and the weight of the package, we now provide free shipping when the order amount reaches $99 after the discount. Upon checking, the amount of your order has not reached the free shipping threshold yet, your order original shipping fee is 16.99$. According to our return policy, the original shipping cost cannot be refunded. We apologize if this was not clearly communicated at the time of your purchase.
Regarding returns, we have return warehouses located in the United States, your items were returned to our United States warehouse, they won't be returned to China. The buyer is responsible for the return shipping cost, currently the return shipping of each return parcel is 7.99$, it has been deducted from your refund. We have indicated the return shipping fee before you return the items.
We value your feedback as it helps us improve our services and better meet our customers' expectations. Rest assured, we are committed to addressing these issues and ensuring a satisfactory resolution for you. We have sent an email to you today about your issue. Looking forward to your reply.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
Wish I had investigated feedback "off site" first.Mixed in with verified purchases are verified website visitors?quality is awful…nothing like the beautiful expertly photoshopped pictures. Was expecting a product similar to Royaura! The prints look dull, muted, and product is inexpertly constructed. Don't do it!
Dear customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment and frustration you've experienced with your recent purchase.
We believe in the authenticity and integrity of customer feedback. We value all feedback, whether positive or negative, as it helps us to understand our customers' experiences and continuously improve our products and services.
Regarding your belief that we control feedback, we want to clarify that we do not manipulate or censor customer reviews. We strive to provide a platform where customers can freely share their opinions and experiences with our products.
We acknowledge that there may be instances where feedback is mixed, and we are committed to addressing any concerns raised by our customers. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
We want to assure you that we aim to provide accurate and representative images of our products on our website, and it's disheartening to hear that we've fallen short in this regard. We have been paying attention to the quality issues and keep working on improvement.
We take your feedback seriously and will use it to review and improve our product quality, presentation, and customer experience processes. Your satisfaction is our priority, and we want to ensure that we address any issues you've encountered to the best of our ability.
Again, thank you for reaching out to us on Sitejabber. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Selection and price; please add more description of item. For example: pants can be cuffed and buttoned with the loop to wear as capris or left down to wear as ankle length pants
Great suggestions, affordable pricing, sizing info helpful and terrific selections
I purchased a number of dresses and blouses. They looked great in the photos but most of the clothing was made of cheap fabric, had poor seams, or did not fit well.
Dear Customer,
Thank you for your feedback on Sitejabber! We apologize for the problems you experienced during your shopping experience. We are committed to providing high quality products and services, but obviously in your case we did not meet your expectations and we deeply regret this.
Regarding the refund issue you mentioned, we take every customer's refund request very seriously and do our best to ensure that they are processed in a timely manner. As far as we can see, we received your refund request and sent a first reply containing some of the refund options you mentioned. However, we have not heard from you since then to confirm your willingness to accept the partial refund we offered. If you did reply to us informing you of your options and we did not offer you a refund, we regret that there may have been a problem with the reply process and that the email did not reach you.
We have requested a 15% refund for you and the refund is currently being expedited. Please understand that since your order transaction is more than 365 days old, we are not sure if the bank can still accept this refund request. If you still do not receive your refund within 3 days, please contact our customer service team immediately and we will investigate and resolve your issue as soon as possible. In the meantime, we will review our refund process to ensure that a similar situation does not happen again.
Regarding the quality of the item you mentioned, we will give feedback to the relevant departments as soon as possible, continue to optimize the quality of our fabrics and production to ensure that the quality of the products we provide meets our standards, and improve our product descriptions so that our customers can more accurately understand the material and quality of the item.
We sincerely appreciate your feedback and hope to have the opportunity to earn your trust back. If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Thank you again for your feedback and we look forward to being able to resolve issues and improve your shopping experience.
Best regard,
Hailee
ZOLUCKY
Always love the quality of your clothes, can't wait to get a dresses I ordered. Waiting on a shirt. From this order, been over a month two cats t-shirt.
In een jurk is er kleurverschil tussen de achterpanden,dan word er als materiaal meestal polyester opgegeven.maar er zit veel verschil in de soorten.Kleding komt regelmatig niet overeen met foto's op de site.
Leuke kleding en leuke aanbiedingen. Als alles zo goed blijf gaan is deze site een blijver.
Loved my V neck sweater with decorative sleeves so much that I bought a second one to have.
Tons of compliments.
Nice styles and good prices; clothing well depicted on the site. Reviews are helpful for sizing.
I like the quality and the lovely colorful designs and fit.
Quick ways to update your wardrobe with fashion forward clothes of consistent quality. I really like the designs and colors. Get so many compliments on each top.
Easy to shop and photos true to product
I placed this order on January 18th and every week I get a notice telling me that the item delivery has been delayed. The shirt I ordered at the same time came weeks ago. I don't understand what the problem is. When I click on the delay link for an update I don't get information, just a summary of my order with the option to buy again. There are way too many options out there these days to put up with this kind of service. Once I actually receive the shoes I am not certain that I will use you again.
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused by the delay issue.
After checking, the shoes you ordered are hot-selling items. Due to the high demand for this item, it has been delayed. But don't worry, we are doing everything we can to get the item shipped out to you as quickly as possible.
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
At first I thought the clothing (which is mostly what I bought) was so nice looking online and so reasonably priced. That should have been my "red flag", the prices. The quality was poor and the sizing was way off even though there is a wide range of sizes. About a third of the tops fit. And the quality is so bad that I will wear them as pajama tops. I didn't return anything because they make returns very difficult requiring photos and long descriptions of the problem, even if it it's just the wrong size. I was also afraid of the return shipping costs since I had to pay almost $38.00 for the original shipping! I also bought a pair of rhinestone earrings which had a missing rhinestone on one piece and a purse that had permanent indentations and a pinhole in it. All I can say is that it is mass produced, cheap crap. Learn a lesson from my loss...
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused.
Regarding the shipping cost, it depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process. We now provide free shipping when the order amount reaches $99 USD after the discount (excluding final sale items).
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.
Regarding the size issue, there is a size chart under the product details of each item. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Regarding the missing rhinestone earrings and the purse issue, could you please also send the photos to our customer service center?
Regarding returns, all purchases (except bra, swimwear, final sale items, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order. Upon checking, the items in your order are all final sale items, accessories and purse, sorry they cannot be returned.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
I wear a medium but ordered large to be sure big enough. Skimpy and disappointing no repeats. No thanks
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the exchange and refund process.
Sorry we currently don't support exchange, but we will consider having it in the near future. Your kind understanding will be much appreciated.
We support return for refund. All purchases (except bra, bikini, swimwear, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order. You can check our return policy and how to submit return in https://zolucky.com/information/returns-exchanges.
Regarding the size issue, there is a size chart under the product details of each item. Please check the garment measurements in the size guide and compare them with your body measurements when choosing. We understand that sizing can be a tricky issue, and we strive to provide accurate measurements and sizing information to help our customers choose the right fit.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
EASY TO SELECT SUZE, COLOR, FABRIC. IF THIS ONE FITS, THERE WILL BE MORE ORDERS FROM BJ IN TEXAS
I couldn't do the return by the procedure listed on the packing slip but one call to ZOLUCKY and it was taken care of. I like that there were two option regarding the return.
I advised Zolucky that I was going to return items that were too large. The shipment receipt advised that I would receive an email in 48 hours if an authorized return address. That was 2 weeks ago & still have not received it!
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by return.
We have sent you return label 3 times in 15th Jan, 6th, 13th Feb, and replied to your most recent message in 23rd Feb. It seems that our message never reach you successfully.
In this case, we suggest you write to us directly by email service@zolucky.com, or contact us by chat directly.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
Regarding this issue, our representative have sent an email to you and sent the label again, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need more help, please feel free to contact us by chat for quick response or by email at service@zolucky.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.
Best regard,
Louisa
ZOLUCKY
The shirts were beautiful but just to big for me. Sent a return label and am returning today as where I am in California we have been busy trying not to wash away with the floods. Not high and dry, just sopping wet!
DO NOT BUY FROM ZOLUCKY!
Cheaply made unacceptable merchandise. "Free shipping" to order turns into a $38+ when you try to return Zolucky's crap merchandise. Zolucky "settles"
Your return by offering you a %50% discount if you keep their junk. Cheaper to settle for 50% discount & try to give away the products as gifts. Problem is...nobody wants the trash.
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
We are not scam, we are a legitimate company. Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.
Regarding the returns, items can be returned for 100% refund, currently the buyer is responsible for the return shipping cost. You enjoyed free shipping in this order, but because the total order amount falls below the free shipping threshold after the return, you will also need to bear the original shipping cost. Hope you can understand.
We've also sent you another email today about your issue. Looking forward to your reply.
Thank you for taking the time to share your feedback with us. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
The earrings did not really work or look as advertised. The butterfly shirt did not fit well.
I thought all 4 of my items were in one order. You charged me 2 times for shipping when you put the items in 2 orders. Just did not understand your ordering system.
It was very easy to shop this website and they had many choices
Lovely top if only I had received earlier for Christmas Parties which is purpose for the order, however it
Helps me to decide whether I will order from Zo Lucky again. Thanks
Easy to order now if my top fits according to size I will be happy
OK. Just find the site very slow and too many repeat items. I totally despise the stupid iron on printing. I bought before and hoped you had dispensed with this awful "decoration". Probably much more mindful before shopping again
OK. Just find the site very slow and too many repeat items
I order 7 items from Zolucky. When I received my first package, the clothing was so cheaply made, I decided to return all of it. It came in 3 separate deliveries, however I returned all 3 of them, according to their instructions as one return, using their return label that they emailed to me. I went to check the tracking number to make sure they received it and I was notified by USPS tracking that "The package associated with this tracking number was found to bear counterfeit postage and is now considered Postal Service property under USPS regulations and will not be delivered. You are encouraged to contact the sender/merchant and/or your credit card company, as applicable, to seek a refund or other available recourse."
Don't waste your money on clothing from this company. The adage "You get what you pay for" was never truer. Cheap prices equal cheap clothing.
I have contacted them and sent the the notice from the USPS and asked for a refund even though they were not going to get the package back. We will see where that goes. I will also be contacting my credit card company to see if I can get a refund that way.
Dawn Ex
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the product and return.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
We are deeply sorry that you are not satisfied with our product and service. What we have been trying to do is to make you have a good experience of shopping.
In 19th Dec, we have sent you the updated label so that it would be valid for all 7 returning items. ZOLUCKY is a legitimate company. Most of our return labels work fine and the refund went automatically to customer's paying account everyday.
We do not deny that this kind of shippinkg accident may happen from time to time, and this situation has been reported to our logistics department so that they can negotiate with the shipping agent who provided us with the prepaid return service.
We believe that our company will make better progress due to valuable customers like you.
Upon checking, it seems that our customer service agent has replied to your email in 1st Jan and solved the issue. We sincerely suggest you check the email and check your refund in 3-5 business days.
If you need any additional assistance, please feel free to contact us by chat for quick response or by email at service@zolucky.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
ZOLUCKY
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for bringing this issue to our attention. We sincerely apologize for the disappointment and inconvenience you have experienced with your recent purchase.
We are sorry to hear about your experience and deeply regret that our products and services did not meet your expectations.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. We strive to provide quality products and a seamless shopping experience, and we sincerely apologize for any inconvenience caused by the delays and return process.
Your feedback is invaluable, and we will use it to improve our product quality and delivery times as well as simplify our return procedures.
To assist you further, could you please provide your order number or the email address associated with the purchase? This will help us look into your case and address your concerns more effectively. We appreciate your cooperation and look forward to resolving this for you.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Tracy
ZOLUCKY