On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Marginal goods. Two piece outfit arrived separately. Second piece arrived after Christmas. Too late for a Christmas specific outfit. Fabric felt like bullet-proof polyester.
So far, so good. I have not experienced any issues with Zolucky thus far. I would buy from them again.
I have ordered a very cute and unique shirt from Zolucky that is perfect for the lover of dogs! The variety of colors available is quite nice. This shirt is great for personal and gift items.
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by applying discount.
Upon checking, the discount code you mentioned is valid. Please ensure that the discount code you entered when ordering is correct and there are no spaces in the middle of the discount code.
If a code does not work next time, please feel free to contact our agent on chat before you paid, and they will reply to you shortly and follow up on the problem. The discount price can not be enjoyed once the order was paid. We've also sent an email to you today about issue. Looking forward to your reply.
Your feedback is very important to us. We'll forward your sincere feedback to our team to optimize our feature for discount applications.
Regarding the item price, we strive to provide our customers with high-quality clothing at fair prices. We take into account factors such as the quality of the materials and craftsmanship that goes into making our clothes.
Regarding the shipping cost, it depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process. We now provide free shipping when the order amount reaches $89 after the discount (excluding final sale items).
Thank you for taking the time to share your feedback with us. We understand that shipping costs are an essential aspect of the shopping experience, and we strive to keep it as low as possible while maintaining reliable and timely delivery services.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
Your website is a problem. When viewing products the whole cycle starts all over again instead of bringing you back where you started.
Clothes I did receive are not what I expected. It took way too long to get them. Won't order anymore.
You advertise free shipping after a certain amount. When ordering states free shipping but when you go to pay there's a shipping charge.
Dear customer,
We apologize for any confusion or frustration you may have experienced regarding our free shipping policy. We understand that clear and transparent pricing and shipping policies are essential to customer satisfaction, and we strive to provide a seamless and convenient shopping experience for our customers.
Regarding the shipping cost, it depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process.We now provide free standard shipping when the order amount reaches $89 after the discount (excluding final sale items).
Please be noted that the amount of your order (excluded the final sale items, coupon / discount. ）is less than $89, therefore you can not enjoy the free shipping.
Thank you for taking the time to share your feedback with us. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy. What we have been trying to do is to make you have a good experience of shopping.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
Dear customer
Thank you for your feedback. We are sorry to hear that you were not completely happy with the product you received and that it did not match the picture on our website.
We would like to investigate this issue further to ensure that our products meet our customers' expectations. Could you please reply to our email and provide us with a picture of the product you received? This will help us verify if the product is different from the description or the picture on our website.
If the product does not match the description or the picture on our website, we will be happy to process a return and refund for you. Please let us know if you need to return the item.
We apologize for any disappointment or inconvenience caused by this experience. We strive to provide high-quality products and excellent customer service to all of our valued customers, and we appreciate your feedback as it helps us improve our services.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
Took time to get all items which came in different deliveries
Had a little time finding one of the items on which I signed in for
Have received something I didn't order and have not received the top I did purchase.
Took a bit for this be delivered.
I had ordered an outdoor jacket in size XL, and a long-sleeved top. When the order arrived it was obvious that the jacket was way too small for me to even try on. The label said XL, but it looks like a medium. In addition, the top was nowhere near as attractive as it had looked on the online picture. I very much want to send these items back and get a refund for them zolukcy customer service help me with my return
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by return.
We do not have petite size or plus size collection. Please note we do not use standard size. Every item has its own size chart. Some of the items has smaller measurements than standard size, and some larger. Hope for your understanding.
Upon checking, our customer service has sent you return label in 5th Nov 2023, and the refunds were issued successfully in 11th Nov 2023.
You will receive a notification email when the refund is issued. Please pay attention to your inbox or spambox.
Please note that a $7.99 return shipping fee will be deducted from your refund.
Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated. Please check carefully where you got this phone number 'three15 908 1449', this is defenitely not our service phone number.
If you need more help, please feel free to contact us by chat for quick response or by email at service@zolucky.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.
Best regard,
Louisa
ZOLUCKY
Picture look great. We'll see when it arrives.
Did like the material on one of the blouses and the snow flake leggings did not look like the picture.
It was ok. Not enough plus sizes and choices. Will know more when I get the things I ordered and see how they fit.
So easy! The variety is great and checkout was so user friendly. Hope everything fits so I can order more!
Came just as described. Nice quality. Nice selection of sayings.
Quick and easy selection and checkout. Would have liked more views of the product.
This was a very great experience, easy to use, order, and easy to fill out form. When I received my Order it came on time. Colorful soft and fit me perfect with some wiggle room. These absolutely keep my feet warm. I was not disappointed.
Easy to navigate through the site, find what I was looking for, get good pictures with close-ups of the product, then checkout.
I had some issues submitting my first order and they went to great lengths to alleviate my concerns regarding how ithe order was handled.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by order edition.
Before processing to checkout, please view your shopping cart and select the items you want to order, make sure there's a Check mark at the left side of item's picture, and click on Process to Checkout.
If you have not submitted the order, you can still modify your item's quantity. But if you have clicked the Proceed to Checkout button to submit the order, the product list can no longer be edited in this case.
You can try to click the Return to cart/Shopping cart button at upper left of your page to go back to the previous level and then you can edit the cart again.
If it does not work, please ignore the order and place a new one with correct quantity. The unpaid order will expire automatically.
Since items' total after discount of first order is less than 99 USD, it is not eligible for free shipping discount. Hope for your understanding.
Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need additional assistance, please feel free to contact us by chat or by email at service@zolucky.com
We will reply to you as soon as possible.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
Best regard,
Louisa
ZOLUCKY
The service was Fast and efficient from a great selection.
Love the clothes from Zolucky. Just wish they arrived quicker.
More color options in the plus sizes. Please stop offering me a sweater I want, order and wait then they cancel it :(
Love the styles available and the size range. I can't wait to give these to my daughters and keep a couple for myself too!
Really COOL seasonal items at super low prices. Quality is good too!
Got two items I don't like and returning things is almost impossible. They set you up for failure so getting a 100% refund doesn't happen.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the delivery of your order.
Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. For more details, you can check the shipping policy here: https://zolucky.com/information/shipping-delivery.
We understand that receiving multiple packages can be inconvenient, but we would like to reassure you that this decision was made in order to expedite the delivery of your products and ensure that you receive them as soon as possible. In some cases, our warehouse may have certain items ready for shipping while others may take longer to process. Rather than wait for the entire order to be processed, we choose to ship the items that are ready first so that you can receive them as soon as possible.
Due to the peak shopping season, the second item in your order was slightly delayed before shipping. We understand that this may be frustrating for you. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
Regarding fabrics, you can view detailed fabrics in the product details. Upon inspection, the items in your order are indeed mostly polyester. We regret to hear that the fabric does not meet your expectation. We are collecting feedback from our customers and working on providing more choices of fabrics.Your comment is highly appreciated and we will forward it to our relevant department.
If you do not want these items and need to return them, you can view our return policy and how to return at https://zolucky.com/information/returns-exchanges.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY