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I had some issues submitting my first order and they went to great lengths to alleviate my concerns regarding how ithe order was handled.
Gifts for my girl that I thought she would like
6 emails and no response. The order was for 4 pais of womens silk socks. I don't believe they were same ones I ordered,because they didn't look like the pictures and only 2 were the correct color.
Tip for consumers:
Don't and if you do don't expect a refund.
Products used:
They were asked to supply a return shipping label twice, which are their instructions, but did not respond. The socks were supposed to be velvet, but they were not. They were acrylac. They were very stretchy and didn't feel.at all. I found the exact same socks on Temu, at least the pictures were identical, and bought 2 pair at $1.92 a pair vs Tanga's $6.99 a pair. The packages from Temu were cllearly labled made in China 100% acrylic. .
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Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by order edition.
Before processing to checkout, please view your shopping cart and select the items you want to order, make sure there's a Check mark at the left side of item's picture, and click on Process to Checkout.
If you have not submitted the order, you can still modify your item's quantity. But if you have clicked the Proceed to Checkout button to submit the order, the product list can no longer be edited in this case.
You can try to click the Return to cart/Shopping cart button at upper left of your page to go back to the previous level and then you can edit the cart again.
If it does not work, please ignore the order and place a new one with correct quantity. The unpaid order will expire automatically.
Since items' total after discount of first order is less than 99 USD, it is not eligible for free shipping discount. Hope for your understanding.
Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need additional assistance, please feel free to contact us by chat or by email at service@zolucky.com
We will reply to you as soon as possible.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
Best regard,
Louisa
ZOLUCKY