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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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It's too bad because the styles and variety look great. Measurements are the measurements of the garments, not your body. I wish it was a US return location.
Shopping was a bit challenging for me as I prefer cotton, linen. Many of your items are polyester and elastine. I have sensitive skin and require fabrics that breathe.
Still waiting for my order. Very slow to deliver. Online Customer service person is nice.
Dear Customer,
We sincerely apologize for any inconvenience caused.
Per checking, the order was delayed and has not been shipped yet.
While delays can occur on many websites, we understand that this can be frustrating for our customers, especially for popular or high-demand items.
Please rest assured that we are working diligently to fulfill all orders as quickly as possible while maintaining our high standards of quality and service. We appreciate your patience and understanding, and we would like to offer our sincere thanks for choosing our services.
Please feel free to contact us anytime at service@zolucky.com. Stay safe and have a good day!
Best regard,
ZOLUCKY
Nice clothes great price. I received the giraffe top cute love it! But I have not received the white and lavender tunic. Its says its still in progress. Its been over a month! Hope it will be here before or by Mothers Day. Thanks
I purchased 4 items from Zolucky. Two had to be returned because of the fit and poor quality of the materials. (I would have returned all 4 but the two I kept would work for one season.) The on-line return instructions included with the shipped order did not work. As soon as I clicked the "return" option on the on-line invoice, I was taken back to the log-in screen. This occurred 4 times.
The "chat" function and "talk to an agent" function did not prove to be any better. It took so long for Zolucky to respond, the chat kept timing out and the photos and my side of the chats would mysteriously disappear.
The only "lucky" with this company is them and Goodwill, certainly not the customer. What a rip off! Not a Xenophobe but did notice this company is out of China.
I won't be buying here again, am sharing my experience with family and friends. I hope you go elsewhere to purchase or have better "luck" than I did.
Dear Customer,
We are sorry that you are not satisfied with our item(s) and service.
Please be advised that the appearance of the product, including texture and color, may experience variations resulting from lighting in the studio or differences in screen monitors during photography.
In any case, we will carefully examine the product again, conduct further optimization measures, and upgrade the quality of product accordingly. We thank you for bringing this to our attention.
In some instances, the chat might be delayed due to high chat volumes or network problems. We recommend trying again at a later time or contacting us via email at service@zolucky.com. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
We would like to assure you that we are a legitimate business.We take every customer inquiry seriously and are always here to help resolve any issues you may encounter.
If you can not submit return request successfully. Welcome to contact us anytime, we will be happy to help.
Best regard,
ZOLUCKY
Found what I wanted and ordered it. Shipping and handling was good, too, especially
To Alaska!
Navigation of the site was logical and intuitive. Entire process took less than 5 minutes.
Dear Customer,
We apologize for the long waiting time you experienced during the delivery process, and we are committed to improving our shipping services to provide faster delivery times for our customers.
We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to enhancing our shipping services to ensure faster delivery times.
Also. Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com
Best regard,
ZOLUCKY
Shipping is high so I won't order often however it's nice to see unique styles. Wish there were more cotton options
I ordered this dress on May 3. I still have not recieved this order. I am VERY DISAPPOINTED AND DISSATISFIED. I doubt I will ever order from Zolucky again b
Can't return items that don't fit. Marked to return on Zolucky website order but didn't get a return code/address to return items.
I received ads online for Zolucky. Seemed like good designs for a cheap price. Once I ordered the product, I was expecting some level of communication. There were no emails about shipping, no emails with tracking information...nothing. I had no idea if I would ever see the times. They did arrive, but the fit was very boxy and not form-fitting at all. They fit like cheap, generic kid's clothing. We emailed about returning the items (which there was not really an easy way to do), and have not heard back, though we did get a satisfaction survey (this one). I am not very hopeful that they will allow a return or that they will respond at all.
I would definitely just shop on Amazon or another site that has some level of protection for purchases (this one is overseas which wasn't clear during the purchasing process either). I should have known that a catchy site name that I've never heard of before would be risky (and I guess I did suspect it).
Dear Customer,
We apologize for any inconvenience you experienced.
Actually, system will send confirmation and tracking information to the email you left for the order. Please check your spam folder as well if you can't find the email.
About the return email you mentioned about return, we have checked and confirmed we have replied it. Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size.
We want you to feel confident in choosing our business, and we assure you that we are a legitimate company committed to providing quality service to our customers. We take every customer inquiry seriously and are dedicated to resolving any issues you may encounter quickly and efficiently.
If there is anything specific that you would like us to address or any questions about return, please do not hesitate to contact us via email service@zolucky.com
Best regard,
ZOLUCKY
I have never used to say before. Seemed easy to find products. We shall see the quality when the items arrive.
The item that I got was FAR inferior to the picture. I think they must have been taken with a 3-D camera.
Was nearly impossible to return and when I sent a message, they obviously didn't carefully read the message and sent me instructions that didn't apply to my situation.
I will never, never, never but from them again.
Dear Customer,
Sorry for the inconvenience.
Please be advised that the appearance of the product, including texture and color, may experience variations resulting from lighting in the studio or differences in screen monitors during photography.
In any case, we will carefully examine the product again, conduct further optimization measures, and upgrade the quality of product accordingly. We thank you for bringing this to our attention.
You may check how to submit return request via https://zolucky.com/information/returns-exchanges
Alternatively, you may contact us again with your order number, and we will happily assist you in checking the status of your return request. Please direct any inquiries to our email at service@zolucky.com.
Best regard,
ZOLUCKY
Lovely awful. I couldn't even return it because it cost the same in shipping what I paid for the dress selections
Dear Customer,
Sorry that you are not satisfied with the item(s).
Kindly be noticed that according to our policy,customers will have to pay for the return shipping fees.However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
Before that, for goodwill, we would offer some solutions to satisfy our customers. Sorry that you're not satisfied with that.
If you have any other questions or concerns regarding our products or return, please do not hesitate to contact us via email service@zolucky.com. Our customer service team is always here to help and will do our best to assist you.
Best regard,
ZOLUCKY
Sizes unpredictable and slow shipping. Everything I ordered was too large. I had one dress altered but it was still too big.
Dear Customer,
We are deeply sorry that you are not satisfied with our product and shipping service.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size.
We apologize for the long waiting time you experienced during the delivery process, and we are committed to improving our shipping services to provide faster delivery times for our customers.
We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to enhancing our shipping services to ensure faster delivery times.
Per checking, your order was shipped and delivered. Have you received all items?
If not, you may contact us with your order number via service@zolucky.com,and we will be happy to look into it for you.
Best regard,
ZOLUCKY
Good selection. Have been happy with purchases
Sizing consistent throughout items
New to this site but great selection. Plan to become a regular
I ordered ten items had to send back one because it was way too big. I always have trouble with sizing no matter who I order from. They nine out of ten fit so that's pretty good. Nice packaging.easy refund.only they don't refund on sale items. Most everything is on sale. I am sure that is on purpose.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We sincerely apologize for any inconvenience caused.
We are committed to enhancing our service to simplify the process for customers in selecting their ideal size with greater accuracy.
Actually. We have established a specialized return center for our customers in the United States recently to simplify the return process.
If you wish to return your order to our US return center, please contact us at service@zolucky.com. We will verify your request and promptly provide you with the relevant information regarding our US return address.
Best regard,
ZOLUCKY