One item I purchase was represented as cotton and looked natural in picture. I received a bright, shiny, synthetic shirt only pattern was similar. You can't post a review on their site. Good reviews are bogus. The other shirt I purchased was also very cheap and thin. So sorry I purchased from this site.
Part of the order was missing and was basically told that items were shipped within the order. Sizes varied ridiculously from item to item. Cheap materials, not worth the time and money to shop. Very disappointed and the return process is such a hassle... I will take the hit, but will not be doing business with this co again.
Easy to shop and filter down to what I want. Love the choices. Had what I was looking for.
Product sizes were an issue. What we measured didn't always match what we received. The clothing matched the sizes listed, but not the sizing chart. Soft Clouds pants matching measurements fit but were slightly baggy. Men's polos we're slightly short on me. Not sure I'll order again.
Easy to shop and filter down to what I want. Love the choices. Had what I was looking for.
I have paid extra to have my order shipped with in 3-5 days. It's been a week and I still don't have it. It shows 1 out of my 3 items have been shipped but it won't let me track it. They are quick to take my money but not process and ship my order. The other 2 items still say preparing for shipment.
Pls note we need 3-5 business days to prepare the order before shipped.
For delivery policy, please visit https :// zolucky. Com/information/Shipping%20%26%20Delivery
For more information on your order, please contact service@zolucky.com
Many thanks for your patience and I hope you enjoy shopping with us!
I purchased two items and the sizing chart didn't work correctly. I measured myself and ordered 2 tops. 1 large was bigger than an extra large and the other large was a 3 to 4 extra large. Both were on a good sale, but to ship back would have cost me more than what I paid, so I donated them to charity. Probably won't order again!
Each time I clicked an item to look at, then went back to all the items page, I had to wait for items to load again. Long loading of pages.
Pants not white, more like unbleached muslin, off white color, so they don't match the very white top I ordered. The fabric is thinner than I want. Has pleats in the front, not in the description.
Each time I clicked an item to look at, then went back to all the items page, I had to wait for items to load again. Long loading of pages.
Pants not white, more like unbleached muslin, off white color, so they don't match the very white top I ordered. The fabric is thinner than I want. Has pleats in the front, not in the description.
Each time I clicked an item to look at, then went back to all the items page, I had to wait for items to load again.
Purchased 8 blouses and was only able to keep 2 which where not true to the color as shown online. If you want to return, you can only return with cash refund not exchange. Then they try to get you to not return the items and give you a refund of say 25% of your total return. But you get the keep the products. In my case I can't ware because they are to small and colors are way off. Good luck, I would suggest you only order 1 at a time or if you are a little larger make sure you order a size bigger or more because they run small. On the return policy they said: Fast Refund-We will issue a refund to your original payment method within a week. RESOLVED :) Thanks
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I ordered online here a top for my daughter that was too small, however, as the top was sold out, they offered me another top with another design, my daughter was absolutely delighted! Great quality of clothing and excellent customer service, thank you very much.
Yesterday we received my daughter's dress and it looks like a glove. It is so beautiful and will look awesome for your formal party. Thank you. We are very happy to have found your website, since it has eliminated the worry of looking for it.
Excellent clothes, of quality and also different. I love its unique style, clothes adapted to our time. Everything I bought on this website feels great, there is no person who does not comment on my outfit. Congratulations on getting your own style, I love it.
1st time shopper. Loved the experience! Can't wait for my new clothes!
Update: clothes are nice, but too way too long to arrive. Plus, the fit is a little to tight on some, while others are almost perfect.
Very easy to navigate online clothing store. Very helpful and friendly customer service staff, went the extra mile to help. It made me feel valued as a customer, I really appreciate it. Fast delivery.
Fast delivery, excellent communication and very accommodating. I needed an outfit for a very special occasion, they quickly answered my questions and helped me find a solution. Now I consider myself a regular customer of this online boutique.
Excellent service at this online boutique. I ordered two dresses, one was shipped exactly as it says in 12 business days. The second dress was out of stock, I was offered to wait a few days for it to be available again, but I requested a refund which I received immediately.
This online boutique makes shopping for dresses simple!. I bought a dress here and I don't really like buying clothes online, but this website made it easy to find what I wanted, it eased my mind immediately! Amazing!
It's really great. I really love buying clothes from this online boutique. The main attractions of this website are excellent customer service, very cheap rates, top quality clothing, etc. Thanks for your excellent service.
I forgot to complete this order and received email that it was still open. Very thankful for reminder as this is a Christmas gift. She is not expecting it so if she receives after Christmas (hopefully not too far ahead) it will be extra surprising!
I have recently ordered two shorts. Delivery time was 13 days, but I arrived earlier than I expected. The quality of the clothes is really impressive. I am very satisfied with all the items that I order in this online boutique, quality, size and price.
I bought a dress here, it is top quality and goes perfectly with everything. This website also has excellent communication and fast shipping. Very impressed with the packaging and the handwritten thank you note. Exceeded my expectations, I will definitely order again. Everything is perfect.
Excellent. I love the amount of clothing options in this online boutique, fast payment, I will definitely return to spend some money on fashionable clothes. We hope that after quarantine the shipment will be as fast as before!
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 17th among Women's Clothing sites.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!