This is the worse crap clothing I've ever seen. They are taking pictures of legitimate site's items and then shipping materials with the photo look alike printed on them. Customer service stated I had to ship the items back to their company in CHINA at my cost and they would refund me the difference! I stated I would donate the items rather than incur more cost than they were worth! They offered me 15% back since I was unsatisfied with product!. I had to give them 1 star just to post this. No better than SCAMMERS. Cost me $161.00 to learn a lesson not to trust what you see in a photo v. s. what you really get.
The product dose not match their picture at all-it is a cheap rendition with printed lace rather than the lace pictured on the picture. The colors are completely different. The return instructions are to send it to CHINA at my expense and await return for minimum of 6 wks. This is a bogus company with false advertisement. For a rating of 4.5 they must be writing their own. They should not be allowed to advertise on google! I have lodged a complaint at the bureau of consumer affairs
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
The clothes I picked out were so cute in the picture. However, when I received them, they did not look like shown on line. The fabric was the same on all pieces and feels very cheap. Some of the pieces didn't even have a hem in the sleeves or bottom.
Shipping was another big disappointment. I received 3 shipments and the first one was almost a month after my initial order.
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!
Every time I added something to my cart, I lost the page I was looking at and had to start all over from the beginning.
I returned my items which took forever to receive from China. Not only do they make you pay for shipping back to China for a return but they never give you your money back. Most of their stuff is junk. The leggings were see threw and the boots were made of plastic! Beware of these people!
Sorry for any inconvenience caused.
As we check, we have not sent you the return label yet, but you returned the items t the address on the parcel, which is not our return address and we cannot receive that parcel in this case. Next time please contact us to get a return authorzation before you actually return something. Thanks for your understanding.
Once we receive the parcel, full refund will be proceeded to you in one week.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
How about free exchanges on first orders if the problem is size/fit. Not sure how your clothing runs on that. Some are a bit small and others large. With you using stick figured models it hard to tell how things will look on a size L or XL, let alone fit. So this is my trial order. You need to add some models around the 160-200# range. Like it or not, America has an over weight population. Not that I'm not working on my weight but I have a long way to go to look as trim as your models. Update as predicted 1 shirt was too big and the other was not as loose as it appeared in the picture on line (but it will do) and the material was silky which was not how it looked in the picture. The dress was perfect - long story short - I'm going to JC Penny's where I can see what I'm getting. If you have a physical store on the east coast please provide an address. My girls and I could make a weekend of it.
New favorite place to buy clothes! I've only shopped from this website twice, and I really love it! It was easy for me to find everything I wanted and I even ended up getting a lot more than I originally needed. The clothes are also well priced and very cute! I will definitely buy here again.
Clothes look nice but hoped. They would be as beautiful when I got the actual clothes. They don't look good on me. Nor do they fit well.
They look much better in the pictures and on their models. Other then one pair of pants everything looked bad and. Didn't fit well. Tops were Big and Baggy. Sleeves were too long. The dress was too tight across my chest. I cannot wear these clothes.
I bought some shirts for my daughter on this website and she liked them a lot. We buy your usual size and they fit you perfectly. They adapt well to the body, they fit well so that they do not fall but not too tight. I do not know anything transparent. Nice design. Good quality fabric!
The order arrived earlier than estimated, good quality of the fabric, it is very beautiful, as in the photo, only that the model is very thin and she looks much better, I measure 1.72 and use size 40, I asked for size L and great because I like the baggy shirt, but the dress has a rather short length, so I will wear with tights since I do not have the thighs as thin as the model in the photo. Buy again, the designs are original, nothing to do with what they sell in other chain stores or websites.
I had an amazing experience with this company, at first I got a little concern due to the long delivery service, I called customer service, they respond right away and assure me my package is on the way. I received my packages and was very pleased.
Thank you very satisfied.
I enjoyed looking at the wide selections in dresses they are beautiful. This was very easy shopping online. Thank you
Beware of these scammers. The photos are very nice but the actual item you will receive looks nothing like the photo. And if it says it is made out of cotton do not believe them. It is usually a very cheap, very thin poly material. Not even a nice polyester. I would not even give these away as gifts—they are so cheaply made and of very poor quality. I If you see positive feedback for them, I would bet lots of money that those reviews are also a scam.
If you want to return your items, you have to return them to China! This would cost you as much as the item originally cost, plus they do not refund shipping charges coming or going. After much back and forth, I received a refund because I am a lawyer who knows how to deal with these situations but the vast, vast majority of folks would not have a favorable outcome. They work under many of the names that you see on pop-up ads, not just Zolucky.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have many customers and our reviews are authentic.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
They are so affordable, but the quality is so good that it makes me feel like I have such a luxurious wardrobe. I recommend them to all my friends especially thanks to the great internet service. Your delivery is fast, but your email responses are even faster! Thank you girls!
The clothes look cute in the NY Times advertisements. However, they are of cheap quality. The boots have no arch support at all. The dress I ordered was totally shapeless. The coat is very lightweight. The buttons are good. I wanted to return two of the items, but was told I had to pay the shipping and customs duties to Guangzhou, China. I was offered a 15% cash refund. Given the lack of alternatives, I accepted that.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
This is my first time buying from this website. I liked the great choices available. I was excited to receive my merchandise (although delivery took long on some items) and Was pleased with most of my items (one item looked very different from what I ordered). Over all it was a good experience.
This is my first time buying from this website. I liked the great choices available. Can't wait to get my merchandise.
Lots of items to chose from, and you allow searching by color! I love that option! I NEVER order clothes online, but found an item of theirs I really really liked and decided to take the risk. So now this is the 4th order I've placed with them and all has been terrific!
Ordered a top that showed fabric stitched together with nice features. Turns out they take an image and print it on a solid, cheap fabric so it is nothing like the image. Then for a return they require shipping to China at international rates so the offer a 15% refund. Avoid this site.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
There is no reference number.
Do you mind providing us your order number so that we can check and handle this issue for you?
We value your business and we promise you that we will settle this matter at the best way we can.
We need complete information to help you address the problem.
You can submit your return request in this page: https://zolucky.com/order-query. You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I'm giving this a second chance (dumb yank) the returns department is a joke. Send us the packaging a picture of the merchandise that never showed up and my birth certificate and a dna test to get an investigation as to why your stuff was never shipped. But I am a forgiving person.
I'm giving this a second chance (dumb yank) the returns department is a joke. Send us the packaging a picture of the merchandise that never showed up and my birth certificate and a dna test to get an investigation as to why your stuff was never shipped. But I am a forgiving person.
I made my first purchase here about 3-4 years ago and I still wear the shoes to this day! The quality is perfect considering the prices and I have always had fast and smooth deliveries. My only issue might be that the one size fits all items is intended for little people. Other than that, I love this site and will keep ordering from here forever.
Your return policy is the worst - either pay postage to ship back to China or take a very low percentage like 12% or 20% of the cost. You also do not make it clear when you have just looked at an item or when you have actually purchased the item. And you keep sending emails after you unsubscribe many times. Please stop sending me emails immediately!
Thank you for your feedback.
For the unsubscribing issue, we are sorry to rell you that you might have been subscribed to other channels and we were not aware. Would you please forward the emails you still received so that we can verify for you?
We do apologize for this inconvenience and we will fix it as soon as we receive your feedback. Meanwhile, we will start a second round unsubscibing and try to clear all channels' emails.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I am so obsessed with this online boutique. I can't think of a more stylish and addictive way to dress up and look pretty. Also, their customer service is really friendly. Now I have bought it 5 times this year and I can say that it has been really satisfactory. Now I'm in love with a red dress... They really make me feel like a princess.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 17th among Women's Clothing sites.
Thanks for your comment. Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. We did send the correct item.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.