I never had a problem and the clothes are always so cute and very affordable. I can understand why many of the other reviewers are upset about the returns because I was a bit discouraged at first when I read that, but I decided to take a chance and don't regret it once! You just have to decide if it is suitable for you before buying :)
I really love buying clothes from this online boutique. The main attractions of this website are excellent customer service, very cheap rates, top quality clothing, etc. Thanks for your excellent service.
It's rare to find a website with which you have such a positive experience. The customer service is very friendly and helpful. Using this website has always been easy, applying a coupon code to an order has also been handled quickly and courteously. The free returns are amazing. I am very happy with this page and I think many online stores could learn a thing or two!
Fast online transactions and great clothes. The pants that I buy here are my favorites among all. They are very comfortable to wear and fit my butt perfectly. I have not found a similar website as good as this one.
Variety of clothes and prices, punctuality in shipments and ease of returns. I have shopped at this online boutique for a while and it has never failed me! The best, without a doubt, is to use the discounts they give.
Brand clothing, shoes, etc. at VERY reduced prices. Incredibly low prices for the real thing. Ships Same Day Order, Free / Discounted Shipping, $ Every $ Spent Rewards Program. Quality merchandise, informed customer service. Excellent Website!
I love this clothing store on the internet. Hands down the best online shopping site I've had so far and most of the clothes are super nice for the low prices. Highly recommended if you are looking for something affordable.
Don't buy from them unless you are 100% sure it will fit. Got a dress in my normal size that was very small in the bust when received. They only wanted to offer a refund of 15% or else I had to pay for returning it & the return could not go to California where it shipped from, you have to pay to ship it to China!
Very difficult to return an item and it is true they offer you 15% back of your purchase price and they still make things very difficult the quality of the product I received was horrible it looked like it was something together in five minutes and made by a child
The fabrics described as Linen were Polyester or Cotton. No linen. The blouses were flimsy and poor fitting. The blue jeans were poor quality, poor fitting, nothing like that pictured. The shoes are the best value, but again poorly made and not sized well. Very disappointed. And to return you pay shipping to China. Buyer Beware! This company should be prevented from doing business in this fashion.
Thanks for your comment. We have sent the item as described. And you could check the return policy on our website page. Kindly note that according to our policy, customers will have to pay for the return shipping fees.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
Any problems, you can email service@zolucky.com or chat with us for further help.
Love all your different shirts/tops. Organization a little messy. Everytime click on an item to see details, have to go all the way back to the beginning of the list. Also, kind of nice to see a shirt in two places but makes it harder since there are so many items with the duplicates. Was there a search choice? I didn't see it. But got some fun Christmas gifts.
I purchase around $123.00 worth of shirts and jewelry from Zolucky. They were too large for me. They offered me a 15% refund or I could send them back. I tried to send them back but it would cost $150 to $200. I was able to keep the jewelry which I really liked but am out $100.00 on clothes that I cannot wear. I will not shop there again.
Thank you for your feedback and sorry to hear that part of your orders did not fit. Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that.
Our service team sent you a chat message for your order, please kindly check it.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!
I ordered about $150 dollars of merchandise. It took months to come. When it did the quality was definitely less than "American Made", it basically was garbage. When I contacted the company by email they were less than helpful. I would NEVER give this place my business again and I hope my review helps anyone considering ordering from them.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
There is no correct reference number.
Do you mind providing us your order number so that we can check and handle this issue for you?
We value your business and we promise you that we will settle this matter at the best way we can.
We need complete information to help you address the problem.
You can submit your return request in this page: https://zolucky.com/order-query. You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Your website changes prices and pics too fast! Your products do not have item numbers assigned which would make your search easier. You should allow all items to be returned to the same address in the same country that the order originated. Material is not as described.
Sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I am wondering if the top I selected that is out of stock (with an "arrival date notice" email), and becomes available... will a shipping charge be applied since it was out of stock when my order was big enough not to have to pay for shipping?
I previously wrote a bad review about the submission process with SheIn. However, things have changed and your customer service department has been very kind to my concerns. They gave me my money back and they wanted to make sure I was happy. Approved by customer service.
Love the three tops I received. Two tops fit great because the measurement box was right on. The third top was just a bit too big but I can wear a camisole under it. They all machine washed without any issues. I am pleased with my purchases.
The size medium dress might fit someone who is 6'3 inch tall and 200 pounds. Doesn't look like the photo. I will never order from a Chinese company again. The item was shipped from CA, but they want you to sent it back to China. I went back a forth with one of their sitejabber reps and they ended with giving me a 100 percent refund, not including shipping if I would remove my review from sitejabber. I declined and ended up getting 100 percent, plus shipping when I took it to paypal.
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Kindly pls note that size varies from specific items on our website. We recommend you use “Size chart “ in description to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
Return Policy
-All Purchase (except final sale item, swimwear, lingeries, bags and accessories) can be returned within 30 days from the delivered date.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
I purchased 8 items back on Nov 8,2020. The quality of these products was very low. I wanted to return but would have to pay to ship back to China! Then was offered a 15% return in place of shipping products back. I accepted and never heard anything else. Complete rip-off. The products were terrible! Would NEVER order from them again.
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Return Policy
-All Purchase (except final sale item, swimwear, lingeries, bags and accessories) can be returned within 30 days from the delivered date.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
They only give you 15 days to return. You have to get the return approved before they will send you a label. I ordered 5 items and can't wear any of them. None of the sizes are near what they state and quality is crap. I can't imagine the models in their pictures are wearing the exact same items. Never again!
Thank you for your feedback.
We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.
AS we check, your correct order number should be HBIIE*****784.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
It's not 15 days, but 30 days. Could you please tell us from which you saw the 15 days?
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Overview
Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 17th among Women's Clothing sites.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!