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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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So far so good. I wish I didn't pay so much for shipping, but I need this really soon. So I paid for the express shipping. It wound up being too big and I had to order another top in a smaller size. Doesn't fit like your model shows. Doesn't hang nice.
So far so good. I wish I didn't pay so much for shipping, but I need this really soon. So I paid for the express shipping.
There was a lot of help with sizing charts. Looking forward to seeing how accurate they are. I am pear shaped, small on top and wide below. No hip measurements were given on the charts.
There was a lot of help with sizing charts. Looking forward to seeing how accurate they are. I am pear shaped, small on top and wide below. No hip measurements were given on the charts.
Great prices, easy check out.
I love the top! Excellent quality - especially considering the price. I will definitely order from Zolucky again!
Showed a picture of a beautiful embroidered coat and in actuality it was printed on felt- like fabric and was at least 4 sizes smaller. I wanted an xxl and it was the size of a med. Or small. Ordered a 3xl pullover for my son, and it was too small for my husband who wears XL.
I want to unsubscribe from emails but I can't find a place to do that.
Be sure to read other feedback and know that I am not just a lone dissatisfied customer. To send the articles back to CHINA is more that I paid for them.
So easy to navigate this site and pricing is very reasonable. I am a first time buyer.
I do wish the shipping was a better price.
So easy to navigate this site and pricing is very reasonable. I am a first time buyer.
I do wish the shipping was a better price.
The sleeves on one of the dresses I recently received were not hemmed. Now I will have to pay someone to hem them. Also, the shipping was agonizingly slow.
The sleeves on one of the dresses I recently received were not hemmed. Now I will have to pay someone to hem them
Sizes were real woman sizes ( Keep up the great work)
Although I like the item I ordered it is too big and I have tried to find out how to return item and reorder in a different size No luck was told twice through live chat that I would receive an email on how and where to return item I never heard from anyone so I guess I will just give it to someone who can use it my first and last time ordering on this site
Sorry for any inconvenience caused.
As we check, we have replied every of your emails on the same day. Could you please check your spam emails in this case?
From: service@zolucky.com Sent: 2021-08-31 12:01:10
To: sbatt***8@gmail.com
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky. Com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Very good good selection of merchandise and a lot to pick from
Everything went well once I learned the process. Tracking the package was excellent. Merchandise quality was less than expected, although vry pretty. Paypal worked perfectly. Will do it again.
The quality of this skirt is excellent. I have bought some clothing from this online boutique throughout the pandemic months, but it is seen to be worn at high profile events. It also irons well and is easy to maintain.
There is often an error in the item shipped - then there is trouble getting the credit back.
Sorry that you received the wrong item.
Could you please reply our email and provide a picture of the wrong size you received so that we can handle this issue for you?
We will take full responsibility if a wrong item is sent.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
There is often an error in the item shipped - then there is trouble getting the credit back.
Wonderful selection of clothing and goods. Really like them all.
Just wanted to check out your products. And this T-shirt was a winner.
BEWARE OF ZOLUCKY. I have to rate them with a star because they will not post my review unless I choose a star rating. My real review Is: 0 stars. I ordered three tops. All three were substandard quality. Two of them were actually made almost the same material used on bandage wounds. The pictures on line were photographed in a totally different material because no amount of starch could have made it looked like it did. The third was sewn so poorly that they missed the fabric and holes showed up as I inspected it. Beware of returns. The website did not work correctly for a return so I sent them an email to tell them they made it impossible to return. They said on line that returns would have to be paid by the person that bought them. I returned the merchandise in less than a week after received and returned it to the sender which was an address here in Los Angeles by usps. The merchandise arrived at that address on sept 7. I was told they had opened a ticket for my return but when i chatted as indicated on their email to me, the person said they had not received anything. I checked tracking number and in fact it had been delivered at that address. The person on my chat said that is not the correct address and sent me a long typed policy that it needed to go back to China not the USA. And I needed to print a label to return the goods. So what is it, do I pay for an expensive return to China since their policy stated the buyer must pay for the postage. The problem is I have no longer have the crappy goods they sent. And they kept my money. Disgraceful.
Never again will buy merchandise not made in AMERICA.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Upon checking, we did not receive any return request from you via email. Did you email the wrong person?
***Kind reminder: Any addresses on the parcel are not approved as the return address.
Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged. ***
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It was a very nice items, I really do not have any more to say (asking that I type more info)
The workers helped get the order straightened out. They kept in touch with me to make sure I still wanted it after it took so long. Glad I sad I still wanted it it's reall pretty
They mÄ…kÄ™ sure that you get the discounts. I just wanna Thank whom ever worked doing my purchase. They answer all you questions.
I give this company a 0 rating! THE BIGGEST RIP OFF COMPANY EVER! Make sure you get the right size fitting, returns are in China! RIDICULOUS! My order came from a seller in California. I do not understand why I can't return it there. The clothes look great on the website, BUT, THE QUALITY IS JUNK! AND HAS AN ODOR! ALL YOU REPS IN THE COMPANY, STOP APOLOGIZING AND MAKE THIS COMLPANY RIGHT! You can check out this item, the order number is provided.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!