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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Good but too many emails. Very late in getting products to the home address
Discounts are confusing. If you a first time shopper you should honor both the new 10 discount and other discounts. I could not figure out how to order the free or discounted shirts
Ok, I did not get free shipping. Why should I pay for shipping when the dress cost is almost the same price?
Thank you for your feedback. Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $109 after discounts (excluding pre sale items and final sale items).
So when your order amount is less than $109 you`ll be charged the shipping fee. Hope for your understanding.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
So far so good, will see how long it takes to get delivered and what the fit is like
Thank you for your support!
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Items have arrived in a reasonable time frame. They are as they appear on the web site, no surprises there.
Nice selection and easy to purchase. Appealing and inexpensive
Like the items very much, but waiting a month for delivery is iffy at best.
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Very satisfied with the quality and design of this dress bought on this website, I love it, I have tried many others, but this is the best
Item sizing is off-too snug fit. Unfinished edges around neck and sleeves. Very disappointing after waiting so long to receive order. Grossly lacking in quality. Will never shop here again.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I've not received my initial order yet (still a few days to go within the shipping window). Just plaaced my second order, and will post about all items once received.
Wide variety of accessories and clothes of all sizes with excellent prices. Easy to use website. Very helpful team and excellent online service.
I followed your sizing and did all the correct measurements but 2 out of the 5 garments I purchased are still too small. Yes, I am disappointed.
I received a top that had been mismarked as the wrong size and wanted to return it along with a dress that also fit really strangely. The company is located in CHINA and I would need to pay postage back to China and potentially any duty that may be due on it according to their email back to me when I wanted to return these things. Other than that, they offered me a 15% discount, which is really nothing at all since I can't wear these 2 items. I will never purchase thru them again and will see what it will cost to return the WHOLE order instead of just these 2 items. I feel very ripped off- especially since it was THEIR mistake!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I had to keep going back and forth to figure out which items you were putting in my bucket. You have 2 different styles of shorts, and clicking one one would bring up the other one. Very confusing.
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I had to keep going back and forth to figure out which items you were putting in my bucket. You have 2 different styles of shorts, and clicking one one would bring up the other one. Very confusing.
What a rip off! I want to return but you won't give me an address to return like it says on the slip of paper that came with my order.
Thank you for your feedback.
We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.
As we check, we have replied your return request on the same day you emailed us. Could you please double check the spam emails?
From: service@zolucky.com Sent: 2021-08-27 12:09:58
To: beson.flo***s07@gmail.com 
Could you please advise which item and the reason for return?
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky. Com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
For having a large bust, I was surprised that this shirt actually gave me discretion and at the same time allowed me to wear a deeper neckline.
It took me two hours to get the order I wanted. I was trying to order two pairs of shoes different colors and that was hard to navigate on your site. I wanted to order more items, but I got tired of going back to the page looking for what I wanted.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It took me two hours to get the order I wanted. I was trying to order two pairs of shoes different colors and that was hard to navigate on your site. I wanted to order more items, but I got tired of going back to the page looking for what I wanted.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for any inconvenience caused.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!