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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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I imagine this was shipped from China. I will never again purchase anything from overseas. It has been my experience that it is impossible to return items because the shipping is so expensive, and then I have been offered a 20% refund for a product that doesn't fit. It's a complete waste of time and money. To my utter shock, the sneakers do fit.
I received the items timely but the overall quality was poor. Some clothes were not the material I expected and claimed to be. Some were ok and acceptable but overall, I was not satisfied and felt like it was a waste of money.
Not easy with constants trying to order. Kept losing page of items I liked and other items kept appearing in my shopping cart. I hope the shirts are worth it. They are not worth it! Sleeves too short and letters are sticky on one shirt
Sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The online purchase here was excellent, because the order arrived much faster than estimated. The long dress arrived in good condition, it feels excellent quality.
First purchase I will know more when I receive my ordered item. Item was very very small for a 2X. I only wear a! X, but because of the reviews, I ordered a size larger. However it wont even go past the outside of my breasts to button it. I have checked the website to return and they make it so hard, I will never order from them again.
Nothing looks like the pictures. Ordered 3 shirts, I sundress. Looks high quality in the pictures. Blow the pics up and everything is photoshopped. Looks like embroidery, is actually cheap print. Walmart has higher quality clothes. 2 weeks wait for shipping from China. Buyer beware.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The shirt I received was nothing like what I seen on the sight. Probably won't be a second purchase.
Check out was easy, I hope the blouse is as beautiful as it looks.
Good but so many choices takes so much time and is overwhelming
Good but so many choices takes so much time and is overwhelming
I just received my printed shirts and it is excellent. Good quality and good price. The staff was knowledgeable and answered all my questions and requests patiently via email. Excellent purchase and excellent internet experience.
I was not happy with the quality of the clothing and the sizes ran small! I am also concerned about the length of time for the shipping!
Sorry for any inconvenience caused.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
For shipping:
We`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I like the clothes and some of the prices. Some prices seem to change often! I am also concerned about the length of time for the shipping!
Refunded for no reason. Not at customer request. Then sent the items which were not as represented in the pictures. Wanted to return all for refund. Credit card company straightened out everything to my satisfaction.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The shopping is easy
The clothes are unique
The response time is immediate through email.
Love the great clothes and the prices and materials. Customet service email was quick to respond as well.
Love the great clothes and the prices
Was easy to order - Took awhile to receive my total order. One of the blouses was green not yellow as I ordered.
Lots of nice styles and choices at low prices, as well as discounts and free gift options. Very easy to maneuver on website. Fun to shop!
Lots of nice styles and choices at low prices, as well as discounts and free gift options. Very easy to maneuver on website. Fun to shop!
I love purchasing item for myself, my daughter in law and my granddaughters and you have items for all ages
Site is not easy to find items once you have passed by an item.
Sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I love the diversity of the merchandise! I can navigate the website easily which is a plus for me.
I love the diversity of the merchandise! I can navigate the website easily which is a plus for me.
This is a very well designed website to buy clothes and accessories, since I started doing research on the net to buy a dress here, the same page made the process easier. I cannot say enough about this website.
Want to return dresses. Received a link to review, nothing about returning products. :(
Nice selection, good prices, easy check out. :)
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Thank you for your support!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!