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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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Dress I ordered was cheaply made and fabric was like plastic! They don't tell you in return policy that you have to pay for shipping back to China and custom fees! Instead they offered me a 15% refund on my purchase. When I told them I wanted more than that they closed the chat window and wouldn't respond to me again. Terrible customer service and terrible products
It just made me feel like I had to keep checking to see if I got the best price. There are tomany emails with different discounts
The items I received were of a different fabric (polyester) than what was represented in the pictures which was more like a cotton or cotton blend. Items received were very cheap looking and of poor quality. Even the cut was not the same.
Sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I was surprised you didn't ask me my mailing address for the card, for verification purposes. With so much it was hard to choose.
I was surprised you didn't ask me my mailing address for the card, for verification purposes. With so much it was hard to choose.
I would have liked to send the order to a different address, but wasn't given the option, also I was supposed to get an additional ten percent off being a first time customer. The site said I would receive the full discount at the end of the transaction, but I didn't and got ripped off for eight dollars.
Beware of these scammers. The photos are very nice but the actual item you will receive looks nothing like the photo. And if it says it is made out of cotton do not believe them. It is usually a very cheap, very thin poly material. Not even a nice polyester. I would not even give these away as gifts—they are so cheaply made and of very poor quality. I If you see positive feedback for them, I would bet lots of money that those reviews are also a scam.
If you want to return your items, you have to return them to China! This would cost you as much as the item originally cost, plus they do not refund shipping charges coming or going. After much back and forth, I received a refund because I am a lawyer who knows how to deal with these situations but the vast, vast majority of folks would not have a favorable outcome. They work under many of the names that you see on pop-up ads, not just Zolucky.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have many customers and our reviews are authentic.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I think the shipping takes to long, you couldn't order something for a special occasion cause it will take to long.
I loved how easy it was to shop on your website! The size details and other details of the dress were very helpful. Delivery was also quick even during COVID restrictions.
The quality of the clothes is fantastic, the service and delivery during 2020, the super fast and free delivery to my house has been impeccable. The website and the clothes are amazing.
I really liked the vintage quality of some of my picks. Nice selection and easy to order. However, I didn't like the thin polyestery fabric of two of the dresses, and even though I ordered the smallest size, some of the garments were far too large for me.
Quality of items not as good as appeared on line. Strange material. Sizing on small side. Some items were ok yet others looked nothing like what was advertised. Returning items was difficult as they're in China and they don't list an address or give a return label. Waiting to see if my return gets processed.
Found my item from advertisement chose my size and paid for the item
I hope my blouses are a regular no PLUS side blouses. I don't know why it has plus size written on the sign- that's confusing. I want size to fit tight. No plus size... You all have some nice clothing. I like and I love the two I just bought and see more that are just as beautiful. Thank you. "Sonya"
The best blouses! Easy website, fast shipping. Great quality clothing, I will definitely be shopping there again!
Absolutely beautiful, fabulous dress, many people can't believe it is an item bought online, I'm very happy, thank you for something different.
It is my first purchase. Everything as expected. Only, delay delivery, but recommend seller and will purchase again. Thanks
Sizes are NOT accurate.
I was very disappointed in the fabric.
I will not buy from Zolucky again. Sorry
I ordered three items from them. None looked like the online photos, but worse one dress had a crocked neckline the other dress had a sleeve sewn in with a pucker. When I tried to return they offered a discount for me to keep them or it I wanted to return it had to be back to China. Even at a discounted price, the items are not wearable! I tried to file a dispute with my Credit Card company, but the merchant disputed my claim and said that I received the merchandise that I ordered. NEVER buy from them. Their clothes look nothing like they are photographed.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
This purchase is a test to check sizing on your items. I like both the t-shirt tops so I hope they fit as described!
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
As we check, the chat was disconnected due to the network issue. We do apologize for this. And instead, we have sent you an email with the return information. Did that email find you well?
<<<<
Hi Dolores Chivetta, Your ZOLUCKY HBIIE00**6574 Return/Exchange Authorization
From: service@zolucky. Com Sent: 2021-09-21 06:04:14
To: do****es@chivetta.com
>>>>>>>>
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky. Com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!