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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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The items I received were a cheap print and were not like the texture depicted on the pictures online which look like real sweaters.
Bought two items for a Birthday gift and to see how the products compare. The tops were very nice; quality appeared excellent; reasonable delivery time and worth the wait.
However, one was, though as described, ran smaller than desired so it was happily re-gifted and well received. Very happy with the second item, size, quality, and appearance.
I wrote an email to this website to check the status of my order there, I got a quick response and it was delivered on time, and they corrected the problem without any problem. I am in love with my dress... Very satisfied customer.
The sweater you buy here is well made and warm. The thickness is good for fall weather. Got compliments at work after wearing it with a pair of leggings. It sticks a bit after washing it a few times, but it's still super cute.
The shopping experience itself was fine. The checkout process was not good. I would not be able to pay for my order if I did not have another credit card. The card that I really wanted to use, I could not use it.
I was not satisfied with my product. I was expecting something different. It took too long to receive my oder.
So far so good I'll see how it goes if and when I get the merchandise.
Lots of fun shirts and clothes. Great experience. I
Highly recommend this shop.
Cute, unique styles, but some shirts aren't cut for a woman's figure and the neck of one of the sweatshirts was overly large which looks weird on and doesn't lay flat.
The items ordered were admirable. The shipping took too long. I don't know if I will order again without some kind of free shipping or shipping discount offer.
Hello, this online boutique has beautiful clothing designs, but some sizes do not work for me, so now I always ask for one more size! Overall, good experience and good online service. Thank you!
I have already made several orders for clothes in this online store, only once was it a controversial case, but everything was resolved easily and without drama. Good prices, fast delivery. Very good online boutique.
I find your process confusing. There is no telephone number to reach someone to speak to. I would like to make additional purchases in the future.
Where are some of your stores located? I live in Ct. Are you only on line?
I am very happy that they not only solved my problem, but also understood the urgency of my request and helped me. The staff at this web boutique was very friendly. Sometimes it is better not to read negative reviews!
Very friendly customer service, was able to inform me of status when ever questioned
It's good to shop online here, and they provide good customer service and are available to answer your inquiry by email, impressed by the nice things and the service.
The dress is very pretty but a little lighter fabric than I expected. I received two of the dresses on the same day. I can't remember ordering two of them.
THE DRESS LOOKED NOTHING LIKE THE PICTURE. I WAS VERY DISAPPOINTED OF THE MATERIAL, AND THE SHAPE OF IT. I WAS GOING TO WEAR IT AS A COUNTRY WEDDING DRESS.
I bought a perfect dress on this website. I hate having to guess the size even after searching for reviews. It's a fantastic length for me, even being tall. It is incredibly soft and comfortable. The pockets are deep and I didn't bother to put my cell phone in them. So far it has stayed after 2 washes on delicate clothes and hung to dry.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!