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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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Half of the items I ordered aren't even close to the correct size. I order medium and one of the items is so small it wouldn't have fit me when I was a size 2! The cost of returning anything is so outrageous that you may only end up with getting a dollar back. I will no longer be ordering anything from here. Buyer beware.
The online experience is very good. I just wish the shipping part was a little quicker. Oh well, you can't have everything! :)
I really love your tops and plan on ordering more this fall and winter.
I really love your tops and plan on ordering more this fall and winter.
I am a loyal customer of this online store, some of the clothes in my closet are from here and they are great. I love you all!
This is my second online purchase aui and it won't be my last. They value their clients and that is very important, it shows in the answers to my questions. Thank you, you are the best.
It is the third time I have ordered something on this website and it is always a pleasure. I love the products, they never disappoint when they arrive. Also, whenever I have had a question they have not taken the time to resolve it. Very good.
Wonderful clothes, open communication and fast shipping! I bought a new pants and three sweaters. All clothing is soft and sizes are right for me. Beautiful items and good price.
TO MUCH JUMPING AROUND. NEEDS TO BE MORE CONCISE. THEIR PRODUCTS ARE NICE, BUT I AM NOT LOOKING FOR A PART-TIME JOB. I JUST WANT TO SHOP, PAY AND LEAVE.
BEWARE! Return policy from their website: "Kind reminder: Any addresses on the parcel are not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded." You will be asked to return your items to China at far more $$ than you paid for the products. If you haggle with them they might offer a 50% refund.
They switched the size on me. I ordered a XL and the items are SMALL. The quality is what you would expect at a cheap store.
Save yourself and do not order from them.
Very professional online boutique, I had no problem with the shipment of my blouses, all the clothes I ordered are wonderful.
I recommend this online store! Excellent choice of fashion clothing, low prices, good quality, fast delivery all over the world!
Ordering was easy, great options. Waited over a month for one shirt, still waiting for the other.
I have had a very pleasant online shopping experience in Shein, since everything I have bought in that online boutique has enchanted me, it always comes out what I expected, the quality of the clothes is excellent and they are very friendly, it is a very reliable that I definitely highly recommend!
I ordered 2 blouses, a pair of casual pants and a pair of jeans. I have NEVER seen material like the first 3 items are made of - it is like something people would use for table linens; curtains - but definitely NOT to put on your body - they would cause a terrible rash I am sure - if they do not take returns - they are going in the mission box. They sure look nice on the web-site but the fabric should not be used for clothing, at least for me.
Sorry for any inconvenience caused.
As we check, we do not find your order on Zolucky. Please double check if you did order from us.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
There was a Large selections of sweatshirts and tee shirts
Shopping is fabulous, good variety but I am still waiting for my original 1st order
All went well except when entering details it told me that page was not valid. As I did not want purchase the items twice and was then worried it was not a valid page I stopped until I was advised by email that the purchase had not been completed as I did not want to buy everything twice. When I did order and received my items sadly I was disappointed. What I had thought to be velvet was some sort of polyester and I misjudged sizes.
I had a shipping issue, it was resolved quickly and to my satisfaction
Thank you for your feedback and sorry for any inconvenience caused.
Shipping cost of your order depends on the shipping distance and weight of the packages. We are a multinational online shopping site, and our products are shipped internationally.
We are also very sorry about shipping, but due to the increase in international transportation costs, our transportation costs have also increased.
We now offer free shipping service on orders over $109 (except for pre sale items and final sale items). Hope for your understanding.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Excellent service and excellent clothes, how not to buy on this clothing website. They provide the perfect customer service. Delivered in 2 weeks, everything as expected.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.
For the size issue, we have reviewed your order and found that we did send the size you ordered. You can also check the order comfirmation email we sent you and the shipping notice we sent you. The size was there and it cannot be changed.
You can view your order details in your account via this link: https://zolucky.com/order-query
Email:caff***525@yahoo.com
Order#HBII*****6767
Long Sleeve Printed Shirt Collar Casual Shirts & Tops
Color: White
Size: S
Qty: 1
Women Casual Geometric Color Block Long Sleeve Shirts
Color: Orange
Size: S
Qty: 1
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!