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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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I tried putting the 15% off (VP5) and it would not accept it anywhere on the checkout.
Hoping I still receive it.
Good quality of my new new jacket, it is warm and the size is suitable, it fits my body very well. Many friends ask me where I bought it, it's great that it's all online!
Amazing! The quality of the clothes is outstanding. My blouse was shipped promptly and well wrapped. Communication was excellent! I will definitely recommend this online boutique to family and friends, I will buy more in the future!
The interactive pages weren't very interactive & the pop up helper covered the larger size chart
Item was not as described- very disappointed
The pages were heavy/ not very interactive at all. Then when i went to order the pop up helper joined in & stopped the procedure altogether. I had to go back a few times & repeat the order procedure to not get her( i almost gave up!) Obviously a glitch in the system, where I think you would lose alot of customers.
Mi primera compra, un poco más de tiempo en entender el proceso, al final todo bien
No real problem; Halloween sweat shirt did arrive day before Halloween, just in time.
SHIPPING COST TOO MUCH, I WILL GO BACK TO AMAZON. PLUS THE CLOTHES ARE CHEAP MADE AND THE COAT WHICH THEY SAID WAS HEAVE IS LIGHT.
My first online purchase here! I received my order quickly, very good service. The shirt is very nice and comfortable, soon I will make another order for a beautiful sweater that I saw on your page.
Great clothes and great customer service. The clothes I ordered online have been great, smooth and inexpensive, I would definitely recommend them to my friends and co-workers.
This is my first order. I hope it will be completed promptly.
I love my new denim skirt bought online here! It looks very small when you first take it out, but it is stretchy. I am a small size and I am 5'2 and 130 pounds and it fits me perfectly
I placed an order and it arrived before the estimated date. The dress is excellent, very good quality, super nice design, soft fabric and well made print.
Never got a email order confirmation. Was concerned it was a scam.
Then 1st shirt showed up... 10 days later the other 2. Good quality and color. Will feel safe ordering more now.
I have not received my refund. The Zulucky e-mail has been returned several time "undeliverable" Mythe entire order was returned due to poor sizing. Without a refund.
Disappointed in sizing the sizing is not US - so many of the items are too small
Sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Every purchase has been great. Sizing is spot on. Quality is excellent. So many items to choose from and frequent updates with new items. Best of all is the customer service. If I do have a question or an issue, they respond quickly and professionally.
Love the products, selection and the updates on my orders.
Variety of merchandise, ease in ordering at a fair price. However, the return policy is very negative and the delivery time could be improved upon.
Exemplary, expeditious and easy to use at a fair price.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Sorry for any inconvenience caused.
Upon checking, you`ve enjoyed the discount. Please note multiple discount codes cannot be used at the same time. Sorry for misunderstanding.
FYI. Regarding the promo code, you`ll need to enter the code number before you checkout, and then click Apply to activate the use. Please make sure the discount code number which you input is correct.
If you forgot to input the code number, you`ll miss the chance to enjoy corresponding discounts. Also, pre-sale, flash sale and final sale items cannot be combined with any other discounts and you can only use one code for one order.
Hope for your understanding.
You can view how to apply discount codes here: https :// zolucky. Com/information/How%20To%20Apply%20Discount
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!