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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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I received my order; however, the dress was huge and I wanted to return it. I was convinced to keep it and get a 15% discount because return shipping charges would be astronomical. I did choose this option but now have a dress I can't wear.
Website is great - clothes are way too big for a small
Item descriptions lacked material details. I was foolish enough to trust the photos. I am underwhelmed by the quality of the material in all of the clothing I purchased.
Order two sweaters. They came when promised and looked exactly as featured on the website. Very satisfied with the online service of this boutique.
Their products are cheaply made, the quality is less than zero. The have terrible customer service. And the are not even close to the right size... seriously I ordered a 3x capri and my 9 year old granddaughter can wear them. I would not recommend them at all
Sweater ordered was not as picture depicted. Low quality material & sloppy fit.
These styles, whether tops, bottoms, shoes, etc. are so unique. Prices are the best too!
It was okay. The system could be better to navigate.
Sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Everytime I went to my acct page, there is no return button. I can't get any help.
It is very difficult to place an order. You cannot narrow down your searches for items. Also, the system is always requesting me to complete an order even if I have done so already. I just hope I am not charged more than once for my items.
Sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Fast delivery! The t-shirts were very good, their print is very good and the quality is more than I expected. I will buy online again soon.
They only give you 15 days to return. You have to get the return approved before they will send you a label. I ordered 5 items and can't wear any of them. None of the sizes are near what they state and quality is crap. I can't imagine the models in their pictures are wearing the exact same items. Never again!
Thank you for your feedback.
We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.
AS we check, your correct order number should be HBIIE*****784.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
It's not 15 days, but 30 days. Could you please tell us from which you saw the 15 days?
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I purchase two items and those are totally different fabrics and colors from the images on Web. I requested a refund but they asked me to send items back to China with the shipping cost paid by me as below from the company customer center email:
"Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.
Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund 【for the item(s) in question as compensation】 instead of returning the item(s).
If you still want to return the package, you should email us for a return label as soon as possible."
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Items were just what was needed for the occasion. Arrived before the event so I had time to accessorize and then enjoy the party.
Cheap quality merchandise. I tried 2 return item, but the process was horrible! I would not recommend this website/ company.
Thx shoes I ordered are the wrong size and needed to return. How does that work…let me know how and we're to send it. Rose Paradise
I like the diverse and catchy clothing, especially ones with cats. Fair prices and reliable delivry
Smooth & faster delivery than I expected. Arrived in great condition.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!