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ZoluckyReviews 5,049

2.9

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Zolucky Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.

This summary is generated by AI, based on text from customer reviews

service
1,324
value
515
shipping
515
returns
299
quality
3,087

Instant Feedback

105,438 reviews

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South Africa
3 reviews
0 helpful votes
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Great Variety
October 22, 2021
Updated review

Quick, easy, simple, pleasurable shopping & checking out.

Date of experience: October 22, 2021

Molly
September 26, 2021
Previous review

Love the ease & selection, the website is easy to navigate. Love it.

Date of experience: September 26, 2021

Molly
September 20, 2021
Previous review

Love the ease & selection.

Date of experience: September 20, 2021
California
1 review
0 helpful votes
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So far so good
October 22, 2021

Clothing was not accurate to size
I liked some items but I realized the material was thin and cheaply made

Date of experience: October 22, 2021
Bermuda
3 reviews
0 helpful votes
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Xmas top
October 20, 2021

It was good, easy placing and got it in record time

Date of experience: October 20, 2021
Arizona
1 review
0 helpful votes
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Great Selection
October 20, 2021

I love the variety of styles, especially the vintage style.

Date of experience: October 20, 2021
California
1 review
1 helpful vote
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Be really, really sure you want whatever you order from Zolucky. Here's the email correspondance regarding a blouse that arrived with a raw, unsewn edge around the neck:

Hi! I had a big order come in from Zolucky and most of the items are just wonderful!

However, this one,
Long Sleeve Patchwork Round Neck Shirts & Tops

https://zolucky.com/products/long-sleeve-patchwork-round-neck-shirts-tops... came with the neck seam not sewn. The neck has a raw edge of fabric that is scratchy and makes the item very uncomfortable to wear.

I know your return policy says that I have to pay for return shipping so you can consider a refund or replacement, BUT this item should never have been shipped since it is fundamentally flawed. I've attached two photos of the blouse so you can see that the neck edge is completely unhemmed.

I believe that the most appropriate response would be for you to send me a replacement blouse [size large] and a return label with postage. I'll be glad to return the flawed blouse I received if you can replace it and send me the postage.

Please let me know your decision. Thanks.

The response email reads, in part,

Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.

Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund 【for the item(s) in question as compensation】 instead of returning the item(s).

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 20, 2021
Miss W. Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

California
1 review
0 helpful votes
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Not so hot
October 20, 2021

Fund the material flimsy. - one item was quite small

Date of experience: October 20, 2021
Pennsylvania
2 reviews
0 helpful votes
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Excellent Deals!
October 18, 2021

This website is very easy to use and I love the products!

Date of experience: October 18, 2021
Australia
1 review
0 helpful votes
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Wrong size
October 18, 2021

Ordering easy but one of the products was the wrong size and the quality pretty poor also.

Date of experience: October 18, 2021
Virginia
1 review
0 helpful votes
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Nice products
October 18, 2021

It was good. It took a long time for delivery. I have another item I ordered on 10/26/21 and tracking says it is at U.S. customs right now. Hope I get it in time for Christmas.

Date of experience: October 18, 2021
GB
1 review
0 helpful votes
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I ordered in this online boutique a set of long skirt and top, two overalls and a skirt and everything is very good quality, they have a lining so that nothing is transparent. It also takes a few days to arrive. I am delighted.

Date of experience: October 18, 2021
Oklahoma
1 review
0 helpful votes
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Sweaters
October 17, 2021

I found a lot of cute items & decided to shop the clothes, especially the sweaters!

Date of experience: October 17, 2021
California
1 review
0 helpful votes
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No title
October 17, 2021

I like the site and the extensive variety of beautiful, artistic items. The only problem is when I look at an item and then I go back to the selection, I have to start all over and scroll past the items that I already viewed. Could you make it easier to go back to shopping right where you left off? Can you make a link to return to shopping and right where I left off?

Date of experience: October 17, 2021
New York
1 review
0 helpful votes
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DON"T BUY FROM THEM
November 16, 2021

1) Item sent WAS NOT the item shown in picture. MUCH different. 2) They DON'T tell you item will ship from China. 3) promised $6.99 shipping and 50% off coupon for email, gave me $15 then IMMEDIATLY took it back in "shipping and handling" charges. 4) Originally offered me 15% ($6.00) but fortunately I used pay pal and got 50% back LESS SHIPPING and I got to keep an item that I can get at the 99 cent store for about $10.00 that wound up costing me $25. But from what I see here, I made out pretty good.

Date of experience: October 17, 2021
Miss W. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused.

The 50% OFF is a lottery discount and it's not for every order. It says UP TO 50% OFF. You`ve enjoyed the discounts. Please note multiple discount codes cannot be used at the same time. Thanks for your understanding.

As for shipping:

Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $99 after discounts (excluding pre sale and final sale items).

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Spain
1 review
0 helpful votes
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Low quality and no money back
November 16, 2021

When I received goods the quality and the colors were not good. I returned them paying a fortune to send the to China, yes, never thought it was there….
The company never bothered to pay at customs to collect it in China so I never got my money back.
Cheaters, awful quality of clothing. DO NOT ORDER From ZOLUCKY
The language for making order was Italian, to return them English and I am Spanish. Lucky me I speak English to defend myself from cheaters.

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 17, 2021
Miss W. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused.

As we check, you have provided a valid tracking number for the return parcel and your parcel has arrived in our country and we have processed your refund for you.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Canada
1 review
0 helpful votes
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Good selection
October 17, 2021
Updated review

I love browsing through the website... I know by experience the sizes are off... always too big... a bit of a gamble, but I took another chance!

Date of experience: October 17, 2021

Excellent floral prints!
August 16, 2021
Previous review

So much colours to choose from... I love all the prints!

Date of experience: August 16, 2021
VI
1 review
0 helpful votes
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I saw many interesting items on the Zolucky website and decided to place an order. The delivery time frame was way pass what I was expecting! I understand that the company is based in China, but it is not acceptable to have to wait months for your items! Order was placed 8/27/21, didn't receive it until 10/12/21. Way too long! Ordered 4 pairs of earrings and 2 shirts. 2 of the 4 earrings were not as described!(poor quality, different material used from what was pictured on the website. Size charts for the shirts are also incorrect! Runs very small. Not too pleased with my order, but won't return because returning to China is very expensive. So, to close it off, some items are a hit and others are a miss! See pictures included. On right are items received, left are website photos.

+4
Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 16, 2021
Miss W. Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Minnesota
1 review
0 helpful votes
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Shoes
October 16, 2021

The shoes I ordered only had full sizes, no half sizes

Date of experience: October 16, 2021
Oklahoma
1 review
0 helpful votes
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I so looked forward to receiving this shirt that I ordered in plenty of time, but the one I received is so not what I ordered. I hope this reordered shirt arrives in time for the event. UPDATE:: I was the one in the wrong. It is the shirt I ordered. I just looked at a bit of the pattern and not the whole shirt. In my communications with Zolucky, they were always more than kind and understanding and helpful in trying to resolve the situation, when, in reality, there was no situation. I have apologized to them and for any misunderstanding this post offered.

Date of experience: October 16, 2021
Miss W. Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

California
2 reviews
0 helpful votes
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So Unique and Cute!
October 15, 2021

I absolutely love my Doxie String Lights! I am going to hang them around my outside front window. Shipping was timely and the price was excellent!

Date of experience: October 15, 2021
Michigan
2 reviews
0 helpful votes
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Wow
October 15, 2021

Soooo many clothes to choose from easy pay and coupons\my coupon was for 15% but I only got 10% as a new customer

Date of experience: October 15, 2021