ZNO

Lowest unprofessional customer service.
The person name "Evelyn", someone on the company end need to provide some training.
Zero tolerance to listen to customer issue. Solving problem? She just doesn't want to listen. And i am Zno pro plan member for past 3+ years and purchased products periodically.

I have had a Maker Plan subsription for a couple of months. Their terms & conditions say you can cancel any time with a notification period. After numerous emails and requests via web form, I simply never got a response to my cancellation request. They kept withdrawing money from my credit card account and I had to contact VISA to credit this back. The products and books they offer are nice, but prepare to being screwed if you want to cancel your plan.

The first time I ordered, they had put the wrong province, so the package bounced in the system until I called DHL to sort it out. Ok, mistakes happen. The second time I order (I placed the order before I received the first order), I asked them about putting in a border on standard prints, which the website indicated was possible. Client services said it's not possible. I had to place an order to meet a deadline, but sent a message right after saying if it is possible to put a border per website, please do. I sent them a message withe a screen shot of the website, and they were like, oops, just kidding, it's possible. So I asked them to follow through with my request, and they responded they can't change an order. Poor customer service. Not making the mistake of ordering from them again.

Worst and unprofessional printing and costumer service I experienced! I ordered my wedding album through ZNO, Uploaded high resolution - top quality photos, and I received a totally different album - with low quality blurry and off color photos. When contacting them they said the original photos I uploaded are the problem. Showing them proof of their mistake did not help and they won't refund me.

I was really nervous to order because theres definitely some not so great reviews, HOWEVER! I ordered 2 glass front wedding albums and got a 50% off coupon which was AMAZING!

The leather and inside quality was absolutely incredible! The photo on the outside looked a little off-colour I think maybe from the glass? Anyways, I still loved them so much and got 50% that I didnt feel it was necessary to contact them.

About 4 months later my husband suggested I contact them and instantly they were like, no problem, we'll ship out 2 new ones asap and they did!

The new ones arrived and they were the same so they suggested I choose another style and send out ANOTHER 2 pairs totally free and so fast!

Over the top superb custom care! Would totally recommend and order again.

I am so thankful to the ZNO team for such a beautiful 14*11 Linville Album Set. It arrived a week before the due date and its absolutely gorgeous. Prints are stunning, page weight is perfect for a professional Wedding Album and the box it comes in is the same linen cover as the Wedding Album itself and is so beautifully presentable. The software they offer to create the album is simple and very user friendly. I ordered the Green Tea linen cover and its a truly sublime color (While creating the album you will get the option to choose the cover color). Lastly, i have a wedding album from them ordered 7 Years ago and to this day its pristine and has retained the quality of the prints exquisitely. Thanks again guys

Feeling a bit frustrated here. Noticed your products are always labeled "ON SALE," but when I go to check out, it's back to the regular price! And to top it off, I have to hunt for a Thanksgiving 20% discount code? Seriously?

Let's keep it real and transparent, please! A little honesty goes a long way with us customers. #TransparencyMatters #CustomerExperience #HonestyInBusiness

I took a big chance ordering one of their high-end lay-flat photo-books when I had never ordered products from them before. It was fairly expensive but seemingly on par with what most of these companies will likely charge for this product. I was very happy with the product received. Great quality printing. Pages feel great. And looks exactly as they advertised on their website. The only thing I did not like was how the acrylic cover was attached to the photo-book. But their customer service was great and they addressed my concern promptly! I was especially impressed with that part of the service.

Wow, I love my crystal cover leather wedding album. It's just perfect. The quality is amazing, very thick sturdy pages, black gilding, great lustre photo paper.
The customer support is very helpful and responsive to messages.
I wish you included Lithuania in your shipping destinations. Now I need to use third party services to get my albums.
Also, they offer big discounts and you can combine them with planner plan. Great way to save money. Keep it up, Zno!

Have dealt with them for 3 weeks. They are terrible. All they do is delay any response to resolution. They claim they need more photos as they cant see the problems in the ones I sent. As you can see one is smudged other was dented. Either they didn, t look at them or they lie

I used to love them until I needed customer service. They ran a sale for the holidays. I placed a large order and the discount code appeared to apply but my cc was charged the full amount. It took 10 days and numerous calls and emails before they replied with a store credit (while they extended the discount on their site) UNACCEPTABLE. I received my order timely but now there is a problem on one of the pages. I have been calling and emailing but still no proper reply. This is insane! I have three orders waiting in the pipeline that will now need to be fully redone through another vendor as I will not be using Zno ever again. This is more than frustrating and extremely unprofessional.

I initially signed up several years ago (they had a different name then... can't remember) for a little black book. Loved it, ordered several more over the next few months. Always great.
I decided to get a large canvas printed and loved it. I've since done 3 large canvases all with the same quick shipping and high quality.
I did have to deal with customer service once as I was having trouble creating one of the books, that experience was positive and they helped me get it sorted.