ZNO

I have bought from Zno since they where known as Artisan State. I also have a pro account with them but today was my last "we are so sorry but we can't do anything for you" support response.

On all occasions I ordered prints (300+ prints at the time), I had to re-order them as they seem to be shuffling them instead of just placing them in the same order as I ordered them. Last order had 114 prints missing. Yes 114. But it miraculously passed QC without a hiccup!
The last drop was placing a book order and choosing my shipping option according to the delivery date only to find out 14 days later that my order was still in production and that the delivery date had been changed from the one on the checkout page causing me to come empty handed (it was for a gift) at a party.
As for quality, they are just ok for the price. But as of now I will make a little less margin but my customer will benefit from the really good album makers and printers out there.

We've ordered from them in the past and the products were great. But, we recently placed a rather expensive order that was lost in the mail. We called asking for help as it was a family gift and personal item but the customer support representative "Evelyn" was absolutely horrible.

She repeated the same thing over and over again, argued with me, and offered not even a shred of care that you would expect from a customer service representative.

Won't be ordering from them again.

Customer Service is NON-EXSISTANT. Do NOT order from this site. The book I received has binding that isn't sealed, the pages are low quality, and the color quality of the photos are horrible. I would never order from this company. Not to mention they post they are an American company with a flag on the home page, and the shipment came from China.

I ordered a wedding album for a client. They sent me an album with a missing page. Then sent me another album in the wrong color. At this point, I don't want any business with them and just want my money back. They never respond to their phone calls conveniently and customer service is very poor. PLEASE do not order from this company. I wouldn't purchase or accept anything even it was for free. All of the complaints are valid and accurate. The only people giving these reviews more than one star are the ZNO staff because instead of answering phone calls they are making fake reviews.

Better off ordering photo books from Walmart! Seriously, the quality would be better and so would the price! I ordered 3 photo books at 35% off and still paid $134... they look horrible! The print quality looks like they printed at low resolution. Dull, colorless, cheap! I was planning on giving two of the books away as gifts, but I'm too embarrassed. No returns, no money back, nothing! BEWARE! Their response was I should have chose a different product! Please go to the Federal Trade commission and file a complaint! Stop these scammers!

I have ordered three photobook from zno over the last few years and I've been so impressed every time! The print quality is super and the page thickness makes for such an impressive photobook. I've never had issues with delivery, and received a fast response when I needed to contact customer service. In response to those saying the customer service is slow, this is digital printing internationally, you need triple check everything so you don't need to make changes after ordering. In order to get the fast shipping times, they need to start printing the product quickly and do not proof the product for you. If this doesn't work for you I would suggest finding a company that will provide you with proofs; you get what you pay for. The price for quality I find is one of the best I've found in my personal experience, although I'm not using the site professionally for multiple clients so I can only speak for my own limited experiences. I always recommend zno to friends wanting to put together a book, and they have also all been very pleased with the outcome.

I've seen bad reviews for this book so didn't want to order one until so seen it for free. Figured I'd try it out, can't beat free Right? Anyways, I ordered one and had I known the quality would be so good I would have picked better photos. My only wish for this is that you could write things under the photos. I'm not sure that you can't, but I don't remmeber seeing an option when so was ordering it. Maybe I didn't look close enough. Other than that, I love the book. It's so worth it can't wait to try the canvas!

Both their app and website are very convenient and easy to use. Their plan is amazing, no rush in deciding when to use your credits, gives you time to really create a memorable item that can be given as a gift or for yourself to keep. Due to the fact that I am a photographer, signing up for their plan definitely saved both myself and my clients a lot of money. They also provide a lot of varieties to choose from for your photo prints and the quality is so awesome! At first I thought I'd just give the free book a try but I ended up getting a plan and ordering more items, immortalizing more beautiful memories.

I haven been ordering since 2013 all my albuns i am photographer and this year I decide to order a press book they advertise a hard cover but is a cheap thing that don't look like the photos they post and also all images look unclear and fussy like low res. They won't refund me me or so anything. I have been referral to many clients and friends I totally regretted. Customer service is just horrible as pride went up and quality went down.

As long as you don't have any problems with shipping or damage or mistakes, you'll be okay, right?

It's a crapshoot to use this company. And I did it. Decent quality and very fast production for a company in China. But if there is any kind of problem with your order, they have absolutely no interest in responding or fixing any problem that is clearly on their end.

I suppose that because there are so many people who use this very cheap company, that they really don't care about customers or customer relations. There is always someone new around the world who will use them because of their prices.

The only two ways you can get fast response on a problem is if you dispute the charge, then they will wake up. OR if you post something on their Facebook page, your post will almost instantly disappear, so obviously someone is paying attention.

Don't use their products for your clients. They are just too unreliable.

I just had a wonderful experience with ZNO with our 100 pages 10x10 wedding lay flat wedding book and four 8x8 copies as a gift for our family (mom, parents, grandparents). The website is extremely easy to use and you have an unlimited amount of options when it comes to arranging pictures and frames. I was looking at dozens of photo book websites before creating the book and ZNO was the best system to work with for me. When I emailed ZNO with a question I had, I received a prompt reply with exact and easy instructions on how to set up the same book in a different size. The order was sent from Shanghai and arrived extremely fast and exceptionally well packaged! The books came out beautifully in top quality. I can just speak very, very highly of ZNO and would recommend it to anyone. ZNO will definitely be my number one photo website from now on as I've been very disappointed with other websites in the past. The pricing was also quite reasonable and cheaper than other websites.