ZNO

I've been making books (about 20) over the past year. At first they were reasonably priced around 30-35 dollars for each with whatever promo was going on. Since I was such a regular I bought in to their maker plan. Since then I've paid $45/book +10 shipping on each. Now I'm stuck in the plan for 6 months paying more than I ever did before I got the plan. Unfortunately since these books are a series I have to continue to use this company to achieve consistency and to make them look nice for my child to have later in life. If I knew then what I know now I would definitely find another company to use. The quality of the books is fine and I love the binding puts dates and my daughter's name on it, but honestly in the long run I feel ripped off.

I got their Little Moments Calendar. It looked really different from regular calendars that stands up like a folded triangle on the side. The Little Moments Calendar looks kind of like a phone's charging stand, where you can go through the months. It looks really cute and also serves the need of a room decor. The solid wood base also looks very expensive though I only paid around $20 for it. Love the simplistic design. Great product.

The first order I placed with Zno was their Little Black Book. It was promoted to be free, but I ended up having to pay full price for it since I did not realize that the offer was only for their app, which is a bummer. However, the process was easy to follow and the photo book turned out far beyond my expectations. I was not hoping for much since the price was not very high. But the little book turned out to e such luxurious looking I can't believe it! I am glad that I chose a darker cover page photo because the deep rich colors made the book look more classy. I love it! I am going to try out the other products they offer!

Have dealt with them for 3 weeks. They are terrible. All they do is delay any response to resolution. They claim they need more photos as they cant see the problems in the ones I sent. As you can see one is smudged other was dented. Either they didn, t look at them or they lie

I have been using this company for 5 years and recently had a product drop shipped that was lost in the mail a month! Horrible customer service and no regard for loyal customers whatsoever, they are handling the situation by insisting I make my client wait another 1-2 weeks till their delivery company investigates instead of rectifying this w a reprint or refund.
This is not how you run a business and not is it a risk you want to take if you like to keep your clients happy.

Literally the WORST. I'm still waiting for my albums and I ordered in February. They won't return my calls, they respond like once every 2-3 weeks via email with no helpful information. Who the hell runs a business like this? The albums are for an elderly couple with a granddaughter in foster care that they never get to see. This was the most special day they ever had with her, and now because of ZNO, they're incredibly disappointed and so am I.

I order a Presentation Box Album with a USB Set, and of course the 25x25cm Layflat Photo Book. It Ships from China which I'm not bothered at all, the delivery date is not bad.
The bad part is the quality of the album itself which the client can't accept. The glue they use is not sticking properly.

I've ordered the aluminum pictures 24x36. Every one I received is warped, bent or damaged. The aluminum that is printed on is so flimsy I can't possibly see how I can ever get a good picture that I'd be proud to hang out of them. Although the picture is beautiful, the mounting surface is so damaged that I'm debating even keeping them. I would not recommend getting any aluminum backed pictures from them. I've attached a pic of one of the three but they all came out with this type damage where the picture looks deformed because of the thin aluminum material. I got one replaced but the replacement also has these defects.