We've ordered from them in the past and the products were great. But, we recently placed a rather expensive order that was lost in the mail. We called asking for help as it was a family gift and personal item but the customer support representative "Evelyn" was absolutely horrible.
She repeated the same thing over and over again, argued with me, and offered not even a shred of care that you would expect from a customer service representative.
Won't be ordering from them again.