I have pretty much furnished my condo with Wayfair products. (I tried to include pics with this review: the hammock-chair, tv stand, bed douvet + throw pillows, decorative flowers, bedroom curtains, and floating desk with hutch are all Wayfair). Their prices are a tad on the higher end, but they frequently have sales so I can't complain. They ship when they say they will, and the products often arrive a bit earlier than the due date (aka you aren't waiting forever for a product). Out of all the products that I have ordered, I've so far only had one piece of furniture come damaged. And the replacement process was super easy. I took a photo, sent an email, received a prompt response, and they shipped me a replacement piece in record time. The only negative comment I have is that they make it very difficult to return an unwanted item. So make sure you read the reviews on the Wayfair website to better help guarantee that the product you are ordering is the right size, the right texture, the right colour, etc etc because trying to return it just based on the fact that it "not what you expected" isn't really gonna go well for you.