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ZNaturalFoods

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Oregon
1 review
0 helpful votes
Follow Mary B.
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The lions mane is not lion's mane. It is more a filler used in processed foods than it is Lions mane. My guess is you may be getting between 0 and 10% lion's mane given color, taste, and smell. Thinking about taking it to the lab.

Date of experience: June 13, 2024
Florida
1 review
2 helpful votes
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During the pandemic lock down, I was searching for companies that sold dried foods to stock up for heavy days. I found tons but most of them had extremely high prices for a few pounds of products. Local stores were closed and food was becoming very difficult to get. Znaturalfoods had superfoods and dried whole powdered eggs and dried whole milk powder! I was surprised that a company offered many products I needed in powder form. Spinach, Broccoli, Strawberry, Blueberry etc. They have fast shipping, free shipping, and awesome customer service. I'm happy they are my source for dried foods because there's other companies that don't care about us the customers. They just want our money! I hope the owner of ZNaturalfoods can see this review so he/she can see that they are doing me and many a big favor by sourcing products that we need to survive on this planet. By the way, Super 8 Berry Blend is my favorite product in the company. Its an excellent blend that'll boost your immune!

Date of experience: July 28, 2021
Illinois
1 review
11 helpful votes
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I posted a review on their site, but it was deleted. I don't trust them anymore, so l decided to post here. Nasty powder! Nothing silky about it. It ruins anything with which you mix it. Very, very bitter! I've eaten rice protein for years. This is definitely not right. I'm afraid to use it for fear it is contaminated with something. Also, watch your credit card statements. They charged mine twice for this order. I called their CS, and the extra charge was removed. UPDATE: As of 11/2017, ZNaturalFoods (znaturalfoods.com) changed their rice protein supplier. They replaced that nasty powder with sweet, yummy goodness. So far so good.

Date of experience: October 4, 2017
Virginia
1 review
9 helpful votes
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Beware
October 17, 2015

I purchased wheat grass and other products a few times, shipping is fast, they answer any questions on the phone, good customer service as far as i could tell. Except for one night when i placed my order someone tried to make an unauthorized purchase with my card of $1000. The card company called me and i had to cancel that card even though the purchase was declined. Not sure but it may have been one of their employees. That never happened to me before with any other online purchases

Date of experience: October 17, 2015
Jon P. ZNaturalFoods Rep
over a year old

I am really sorry that happened to you but I am 100% sure your credit card number was not stolen on our site or by one of our employees.

We do not store your credit card number anywhere in our system and the only thing our database does keep is the last 4 digits of your card number which is encrypted. So if someone was able to hack our system the only thing they could possibly get is an encrypted file that contains nothing but the last 4 digits of card numbers (the 4 digit number is scrambled with encryption). And because our site does not keep credit card numbers it is not possible for an employee or anyone else to ever get a customer's credit card.

Beyond that we have taken extensive measures to secure our systems. Our site is compliant with the Payment Card Industry Data Security Standard (PCI DSS), has been continuously updated with all of the latest security updates, and we use the latest TLS 1.2 cipher suite to encrypt the connection when you place an order.

Additionally our site is scanned by Trustwave to detect any security problems: https://sealserver.trustwave.com/cert.php?customerId=1b4fded9b9324b8a874ea303abd5abf6

Our site is also scanned for security holes and vulnerabilities by Mcafee Secure: https://www.mcafeesecure.com/verify?host=www.znaturalfoods.com

We also use Incapsula to block hackers and malicious attacks: https://www.incapsula.com/website-security/index.html

And we use Cloudflare to stop hackers and fraud: https://www.cloudflare.com/waf

The reality is, these days, there is no way to know how or where a credit card number gets stolen. Especially when hacking sites sell working credit card numbers for $1 - $5 each. But I can assure you our site is safe and secure.

Florida
83 reviews
176 helpful votes
Follow Rodrigo D.
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If you want to buy a certain superfood in bulk I would recommend to look first if ZNaturalFoods.com has it available. It sells mostly raw, organic super foods in powder forms and offers a loyalty program. Its prices are the lowest I could find. The shipping speed is very fast (for Florida residents). So far, I've had only one issue with the dozens of orders I placed so far. One torn mushroom powder bag. One call to customer service and got a prompt replacement.

Date of experience: January 4, 2016
North Carolina
1 review
5 helpful votes
Follow Rhonda S.
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I recently placed my first order which included freeze dried blueberries and pineapple as well as raw, shelled Hemp seeds. The "fruit" tasted like unflavored paper and, although we use Hemp seeds every day from Manitoba, these were the most bitter we've ever tasted. I called to return the berries after opening one package and had to return them at my cost and did not get any credit for the opened one I had enclosed as well. I should never have strayed from Amazon!

Date of experience: June 12, 2019
Washington
1 review
0 helpful votes
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Totally amazing!
August 7, 2019

I had written reviews about how I wasn't satisfied and they gave me the product for free, even shipping and handling! Great customer service. The product is beneficial. This company deserves great ratings and I'm sorry I wrote negative ones. Thanks ZNaturalFoods!

Date of experience: August 7, 2019
Florida
2 reviews
9 helpful votes
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I have been very impressed with Z Natural Foods. Their customer service is excellent, shipping is fast, and prices are great. If you are looking to get healthy this is a great place to get many hard to find products.

Date of experience: September 1, 2011
Wisconsin
1 review
4 helpful votes
Follow S H.
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I ordered Organic Apple Powder from ZNatural Foods. I did receive my order promptly, but this product has a Prop65 Warning on it that was not pictured clearly on the website. I would have never ordered this product had I known it had this label and could cause Cancer or Reproductive harm! I never opened it and will throw it in the garbage, a huge waste of money. Very dissatisfied with this company and return policy.

Date of experience: January 11, 2020
Colorado
1 review
0 helpful votes
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Products are top notch
December 3, 2017

Placed my first order, reasonable prices, ordered organic coconut powder and banana flakes and powder. They were all really good. Well packaged, very fresh.

Date of experience: December 2, 2017
Ohio
1 review
7 helpful votes
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Stivia Leaf Powder
March 2, 2016

I was surprised when I tasted the stivia due to its leafy taste and lack of sweet taste. It tastes like ground leaves without any sweetness. Not a product I will ever use in my coffee!

Date of experience: March 2, 2016
Massachusetts
1 review
4 helpful votes
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Nightmare website
August 30, 2021

This is a direct contact with management: "Your website still sucks and your DB problems still exist after 12 years. As a developer, I can say this and know it's true - your developer(s) is an idiot. The site is slow as ----, it's trying to load too much JS on each page load, the cart is an absolute joke and that's on top of your real problem of your site still not being able to access customer accounts. Every time I try to place an order, I end up wasting the better part of half an hour trying to figure out how your code is going to identify my account in the DB. In the end, I always have to resort to going through your insanely slow checkout process manually as a first-time customer - absurd. This will be the last time I place an order with ZNaturals. I don't know anyone who has time to waste on a site like this one, I know I certainly don't!"

Here is their response: "Thank you for reaching out to us and I apologize for the inconvenience. Most people browse through our website without issue so I am not sure why you are having so much trouble using our site. However, we will be happy to take your orders over the phone if placing them online is too difficult for you."

This site is constantly being changed from bad to worse. Unless you have a couple of hours to waste waiting for a website to handle the simplest of functions, I would avoid ZNatural like the plague. The products on this site can be bought anywhere. This is just one of many distributors, the only difference being packaging. Besides a dysfunctional website, they have no clue what customer service means.

Date of experience: August 30, 2021
Colorado
1 review
8 helpful votes
Follow Laura H.
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After 9 months from my original purchase and subsequent review I received a response from the company apologizing for the poor customer service and I received a refund. I'm sure that SiteJabber helped by showing hundreds of people my original review. Thanks SiteJabber! And thank you to Jon at Z Natural Foods for the refund.

I purchased the Milk Thistle Seed Extract from them and started using it in my smoothies and sprinkled over my hot cereal in the morning. I already take milk thistle, grind, and use that way but I thought this would be easier. I tried it a few times but couldn't get past the smell and taste (it was horrible). I thought I had a bad batch so I called the company to explain. I was told that ALL extracts smell and taste bad (really?) and that it was normal. I have a lot of experience in herbalism and this is NOT the case. I also have a very high "Yuck" factor - meaning I normally consume herbs that don't taste good for health purposes. I was appalled at the customer service (or lack thereof) and the bad quality of this product. It is made in China and isn't organic so I guess I should have known better.

Date of experience: January 14, 2015
Jon P. ZNaturalFoods Rep
over a year old

Every batch of every powder we carry is laboratory tested here in the USA to verify it passes our strict quality assurance which includes testing for botanical identity, heavy metals, chemicals, microbiological contaminants and more.

The bad taste of this powder it not caused by the quality but rather the concentration of the extract. We carry both whole ground organic milk thistle seed powder and milk thistle seed extract powder. The whole milk thistle seed powder has a very mild taste but when it is extracted to a standardized concentration of 80% Silymarin and 30% Silybin and Isosilybin and it is 100% pure with no additives or fillers it does not taste good. If you purchase milk thistle seed extract powder capsules at the same concentration as our bulk powder and open the capsules and taste the powder it will taste very similar to our powder though our powder will likely taste stronger because most capsules also contain some kind of filler.

At Z Natural Foods our primary focus is on product quality. Regardless of the country the product comes from we have very strict requirements that all products must meet before we will add it to our product line. If you have concerns about the quality of one of our products you may call us to get more information and we can provide a lab report for all of our products.

Tennessee
1 review
1 helpful vote
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FedEx Express
May 12, 2020

FedEx Express lost my package, I called Z natural foods they replaced all of my order, there products are wonderful, customer service gets an A + I will order time and time again from this company.

Date of experience: May 11, 2020

Overview

ZNaturalFoods has a rating of 3.1 stars from 14 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZNaturalFoods most frequently mention and customer service. ZNaturalFoods ranks 26th among Food Delivery sites.

service
2
value
3
shipping
2
returns
2
quality
3