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Anna d.

  • 1 Review
  • 5 Helpful Votes
  • 0 Thank Yous

Experience: Food & Drink

Member since October 2015

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1 Review by Anna

i purchased wheat grass and other products a few times , shipping is fast , they answer any questions on the phone , good customer service as far as i could tell. Except for one night when i placed my order someone tried to make an unauthorized purchase with my card of $1000. The card company called me and i had to cancel that card even though the purchase was declined . Not sure but it may have been one of their employees. That never happened to me before with any other online purchases
Jon P. – ZNaturalFoods Rep
I am really sorry that happened to you but I am 100% sure your credit card number was not stolen on our site or by one of our employees.

We do not store your credit card number anywhere in our system and the only thing our database does keep is the last 4 digits of your card number which is encrypted. So if someone was able to hack our system the only thing they could possibly get is an encrypted file that contains nothing but the last 4 digits of card numbers (the 4 digit number is scrambled with encryption). And because our site does not keep credit card numbers it is not possible for an employee or anyone else to ever get a customer's credit card.

Beyond that we have taken extensive measures to secure our systems. Our site is compliant with the Payment Card Industry Data Security Standard (PCI DSS), has been continuously updated with all of the latest security updates, and we use the latest TLS 1.2 cipher suite to encrypt the connection when you place an order.

Additionally our site is scanned by Trustwave to detect any security problems: https://sealserver.trustwave.com/cert.php?customerId=1b4fded9b9324b8a874ea303abd5abf6

Our site is also scanned for security holes and vulnerabilities by Mcafee Secure: https://www.mcafeesecure.com/verify?host=www.znaturalfoods.com

We also use Incapsula to block hackers and malicious attacks: https://www.incapsula.com/website-security/index.html

And we use Cloudflare to stop hackers and fraud: https://www.cloudflare.com/waf

The reality is, these days, there is no way to know how or where a credit card number gets stolen. Especially when hacking sites sell working credit card numbers for $1 - $5 each. But I can assure you our site is safe and secure.

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