business logo of Zillow
How would you rate Zillow?
grey star
grey star
grey star
grey star
grey star
New Jersey
2 reviews
0 helpful votes
Follow Reza S.
Unfollow Reza S.
Send Message
Share Review
Report Review

I've been using Zillow for quite some time, and while I appreciate the platform's efforts to help people find the right real estate agents, I'm deeply disappointed by its review policy. Zillow's refusal to publish negative reviews is a major drawback that undermines the credibility of the platform.

In my recent experience, I had a less-than-satisfactory interaction with an agent, and I wanted to share my honest feedback with the Zillow community. However, to my surprise, Zillow rejected my negative review because I hadn't formally hired the agent in question. This policy essentially silences the voices of individuals who have had negative experiences with agents, preventing them from warning others about potential pitfalls.

Transparency is crucial in the real estate industry, where significant financial decisions are made. Buyers and sellers deserve to have access to a complete picture of an agent's performance, including the good and the bad. Zillow's current review policy only serves to create a biased, overly positive image of agents, which does a disservice to users.

I believe that Zillow should reevaluate its review policy and consider allowing reviews from all perspectives involved in a real estate transaction. This would not only enhance the platform's credibility but also empower users to make more informed decisions when selecting an agent.

In summary, while Zillow is a valuable resource for the real estate market, its refusal to publish negative reviews is a glaring flaw that needs to be addressed. Let's work toward a more transparent and user-centric review system that benefits everyone in the real estate community.

Date of experience: October 22, 2023
Arkansas
2 reviews
8 helpful votes
Follow Alex R.
Unfollow Alex R.
Send Message
Share Review
Report Review

I am specifically reviewing Zillow mortgage page/tab. Do not waste your time there. It will give you a quote from several lenders that are just made-up quotes and ARE NOT backed up by the lenders
Once they call you (I suggest you do not put your real phone number there or they will bug you for several days) you realize that the quotes you got on Zillow are not real, and the real quotes are much higher (even when you call the same day - 15 min later)
DO NOT TRUST RATE AND FEE QUOTES AT ZILLOW
Look elsewhere

Date of experience: August 14, 2014
Texas
1 review
5 helpful votes
Follow Phyllis L.
Unfollow Phyllis L.
Send Message
Share Review
Report Review

My husband and I are trying to sell our home and our agent said NOT to look at Zillow because of the consistent inaccuracies and now we believe her. We looked at our house which we built in 1989 and have never sold but the Zillow site reads that we have sold it for $45K and $100K. WRONG When using this site please don't believe what you read.

Date of experience: February 13, 2014
North Dakota
1 review
5 helpful votes
Follow E H.
Unfollow E H.
Send Message
Share Review
Report Review

Our house was showing $230K week 1, $250K week 2, $259k week 3, $222k week 4, and the vaulation curve has also been changed. This seems a bit dramatic to me. House nearbvy all similar and their pricing is all over the place, there is no consistency.

Date of experience: July 3, 2014
California
1 review
4 helpful votes
Follow CYNTHIA M.
Unfollow CYNTHIA M.
Send Message
Share Review
Report Review

My client found a for sale by owner on Zillow they wanted to see. The seller priced his home at what Zillow showed the value to be...$345,000... It was actually worth $385,000 My clients closed on the property 30days later with $40,000 in equity.
PLEASE DO NOT GO BY ZILLOW VALUES! SOMETIMES THEY HAVE IT TO LOW SOMETIMES IT IS TO HIGH! THEY ARE NOT ACCURATE.

Date of experience: October 10, 2017
California
1 review
0 helpful votes
Follow A g.
Unfollow A g.
Send Message
Share Review
Report Review

Zestimate goes up or down 10+% in a matter of days when nothing has changed about a home! Zestimate on a home can be 15+% off from other estimates such as realtor.com etc.

Date of experience: July 23, 2023
New York
1 review
7 helpful votes
Follow jason s.
Unfollow jason s.
Send Message
Share Review
Report Review

I've been following home estimated values on Zillow as well as other real estate sites for a few years now. One thing I've noticed consistently from Zillow is that their estimated zestimate forecast is always wrong and usually way beyond low-balled. For example my home has been appraised at purchase by the bank as well as I had my own appraisal done. Both of the appraisals came in 25% higher than the Zillow Zestimate. Needless to say that is a huge margin and I dont think its right for Zillow to post false data on home estimates, because when it comes time to sell a home this will raise questions and concern to a buyer reviewing Zillows info on a home priced more than Zillows estimate. If you look on other similar sites you will find the estimate values to be more and right around the asking price of the seller. Another detail I've noticed is they have not updated their Satellite views with the latest available ( you can check this against google maps). This is essential in the purchasing perspective as people like to scope out the aerial view of the home they have interest in.

Date of experience: June 27, 2016
Pennsylvania
1 review
5 helpful votes
Follow Stephen W.
Unfollow Stephen W.
Send Message
Share Review
Report Review

Zillow has dropped the value of our home in less than a week by almost $15,000. Our home is for sale the closest comp is a home that recently sold for $300,000, but zillow is comparing our home to a trashed short sale house in the neighborhood. We are planning on filing a lawsuit. Zillow is not to be trusted they fabricate information that damages the value of your property. DO NOT TRUST ZILLOW FOR ANY REASON!

Date of experience: June 12, 2013
California
2 reviews
5 helpful votes
Follow Nadia T.
Unfollow Nadia T.
Send Message
Share Review
Report Review

I applied for 3404 helix st, 1 bd appartement for cdcpm a lady was contacting me every day by emails asking for different kind of papers and proves for me and my daughters after many many Email contacts and after i gave them all needed information and paid $70 for the application they answered unfortunately you application Denieded without knowing the reason why they just like to collect application as many as they can they said they chossed someone els today i am checking the appartment in this site it is still available! How is that do u want to disappoint more peaple as happened with i thought it gonna be for me then it looks like it was already rented for some one els i even told the lady i would prefer if you told me you dont have any availble than going through such hard situation we trust u you be honest with us

Date of experience: November 12, 2016
Massachusetts
1 review
3 helpful votes
Follow Richard W.
Unfollow Richard W.
Send Message
Share Review
Report Review

Unless you want realtors calling you at all hours, DO NOT USE ZILLOW.
In the box for comments, I asked for the floor plans and interior pictures to a house, and in capitals wrote DO NOT CALL. I did this twice. Both times the real estate agents do not get the message, call me, and never send me the floor plans and pictures I want. What a waste.

Date of experience: September 6, 2013
Virginia
1 review
1 helpful vote
Follow Sam W.
Unfollow Sam W.
Send Message
Share Review
Report Review

New Realtor
December 13, 2021

My experience with Zillow is waste of money. Please go with other sources for leads!
Be very disappointed and money wasted that you work hard for Zillow don't deserve your money!

Date of experience: December 13, 2021
Georgia
1 review
1 helpful vote
Follow a s.
Unfollow a s.
Send Message
Share Review
Report Review

If you're in need of selling a home, HIGHLY recommends Harry Bing of Remax 200 Realty, my home was sold in less than 90-days.

Harry Bing of Remax 200 Realty has a professional and efficient staff that will get the job done!

Shannon,
Columbia, SC

Date of experience: February 17, 2016
New York
1 review
0 helpful votes
Follow bipin k.
Unfollow bipin k.
Send Message
Share Review
Report Review

If you pay the $29 after a few weeks your credit check and background check will not work so you can not submit a application to any rental you are interested in. Do not use their background check

Date of experience: July 27, 2022
Texas
1 review
4 helpful votes
Follow Devon H.
Unfollow Devon H.
Send Message
Share Review
Report Review

Zillow has inaccurate estimates on residential homes. I will no longer use Zillow. I found when looking on the Zillow website they are often far from the actual selling price.

Date of experience: February 26, 2018
Utah
3 reviews
17 helpful votes
Follow Bernhard G.
Unfollow Bernhard G.
Send Message
Share Review
Report Review

According to Zillow, the value of my property was going up, up, up between 2011 and 2012, despite the fact that real estate prices overall in my neighborhood were fairly stagnant. In fact, they estimated that it had almost doubled in value. Based upon what?

But since 2011, my property has been going down, down, down, despite the fact that the real estate market in my neighborhood has gone up slightly in the past couple of years.

The comparison graphs for my neighborhood vs. my house show my neighborhood going up and down slightly, but my house went up sharply, nearly doubling in value, and then dropped precipitously to below the estimate in 2011. And this does not at all dove tail with what was happening in the local market.

Seeing what they have down with the estimates for my home, I can never take their estimates seriously again. Despite the fact that housing prices in my neighborhood have been gradually recovering, mine has been dropping by about 30K per month for the past year. I would love to know the calculus that goes into Zillow's apparent estimate nonsense.

Date of experience: July 28, 2014
New Jersey
2 reviews
14 helpful votes
Follow Timmothy M.
Unfollow Timmothy M.
Send Message
Share Review
Report Review

Let me just say for the record. I am a THREE TIME LOSER. I am writing this in hopes that you will not lose once.

I used this company several years ago. I got almost nothing of value out of it. As memory serves not one sale. I discontinued but went back to them in 2017 after closing a huge sale. This time I made one sale which basically allowed me to break even. And then this year--like an idiot... I went back for 700.00 month. This time they put me in a zip code I was not comfortable with but like an IDIOT I trusted them. I DID NOT GET ONE LEAD IN TWO MONTHS. They keep saying you have to give it a chance. How many cars do you have to get hit with or how many times must you smash your finger with a hammer to determine its not the highest and best use of your time?

These people are con artist. Its not that deep. I am ashamed that I did not know better--but now you know better. Beware. Pick up the phone, pay for post cards, get a part timer to call but dont flush it down the zillo toilet stool.

Date of experience: May 17, 2019
Iowa
1 review
0 helpful votes
Follow Mckenna L.
Unfollow Mckenna L.
Send Message
Share Review
Report Review

Hate It!
July 12, 2022

To look at property it's good but when you're interested in a property the realtor never gets back to you & when they do they don't know anything about it. You're shuffled back & forth!

Date of experience: July 12, 2022
Texas
1 review
3 helpful votes
Follow shahab s.
Unfollow shahab s.
Send Message
Share Review
Report Review

Zillow just accept positive reviews for agents and do not accept and post negatives one. That why we can see just all good for agents. So, I believe those reviews are not trust able.

Date of experience: April 9, 2016
New York
1 review
4 helpful votes
Follow Daniel G.
Unfollow Daniel G.
Send Message
Share Review
Report Review

Zillow has my house sold for an amount and year that is not accurate. An event occurred on the house but it was not a sale. Info on Zillow is not to be trusted.

Date of experience: June 10, 2016
Canada
1 review
0 helpful votes
Follow Stephen M.
Unfollow Stephen M.
Send Message
Share Review
Report Review

A company that purchases homes should not bother showing a lot line map. Every good moderately priced home is pending. Why bother looking at the lot line map.

Date of experience: March 26, 2022

Overview

Zillow has a rating of 1.7 stars from 582 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zillow most frequently mention real estate, customer service and home value. Zillow ranks 1177th among Real Estate sites.

service
92
value
89
quality
88
+36