This is my third purchase from Zenni. It was completely my fault, but I ordered the wrong prescription. Zenni was very supportive in the return process and my daughter now has the awesome pair of glasses she was looking for
I originally purchased a pair of glasses that were too small for my daughters face. I reached out to customer service and they were very helpful in finding a replacement pair of glasses and walking me through the return process.
Only took 2 weeks! I also got 2 covers for it as well, the nightshades and sunglasses. They are a little awkward to put on especially while driving but once you get them on they work like a dream. The rub bracket part and get a little in your view so keep that in mind if it bothers you.
I ordered 3 pairs for $65 and get compliments everyday! I love having different colors and styles. The quality is great and they come packaged nicely. I keep getting asked where I got my new glasses and love telling people.
Check the BBB. If you just want a cheapo set of single vision glasses, great. If you want to be able to see out of them... not so much. They used to have good quality control and sent you your actual prescription. Now it is a 50/50 on if you will be able to see, and a $50%/$50% on who pays if u can't.
Deanna was very friendly & helpful, and because of her I have two pairs for my youngest. They are perfect for our needs and they have stood quite the torture tests! We needed glasses that couldn't be broken and they have certainly fared the weather!
I'm extremely pleased and thankful to Zenni, and I will most definitely be back.
We love our glasses! My daughter gets lots of compliments on them and they were way less expensive than what they would have been if we bought glasses from the eye doctor. However, the ordering process took way longer and a lot more thought than I expected. We had the prescription from the eye doctor but the glasses on Zenni that matched my daughter's OD were larger than the trials we had from the eye doctor that fit her face nicely. I tried measuring her OD myself multiple times. In the end, we just went with one that was close to her OD.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5181665442, placed on November 12,2022, for one pair of single-vision distance eyeglasses, in full-rim, oval, acetate, multicolor frame 4454829, with a frame width of 118 millimeters.
We were happy to read that your daughter gets lots of compliments on the glasses, and that they are much more affordable than eyeglasses you would purchase locally.
However, we were sorry to read that the ordering process took longer than you had expected.
When you refer to “OD” we believe that you mean “PD,” the abbreviation for pupillary distance, which you measured at 57 mm.
This frame has a PD range of 39-60 mm, so it certainly would accommodate your daughter’s PD of 57 mm.
However, if she has any vision issues with the glasses, we want to suggest that you telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you.
We thank you again for posting your review, and we hope that you have a great 2023!
I have bought multiple pairs of Zenni glasses because I liked one particular titanium frame style. I now have 5 pairs of glasses that have all broken in the same place - the right side ear piece at the lens. I have tried to get them to repair or provide replacement and offered to pay for replacement arms. I have purchased their repair kits when told they would allow me to fix the arms. They did not. They don't seem to care and they are very inflexible to fix what must be a very repetitive need. I won't purchase from them again.
Thank you for your review Mike. We are very sorry to hear that about the frames. Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number as well as a photo of the frames, and we would be happy to assist you.
Zenni has great designs, great quality glasses, and provides frequent updates on the shipping and delivery timeline for their products. I recommend them every time someone compliments my glasses - which is usually every week!
I'm super happy with my glasses. The sunglasses are so cute and I get compliments all the time. I also really like my everyday glasses. They both fit perfectly! And they really didn't take an insane amount of time to get here. Over all I'll definitely buy from here again!
I was a little nervous ordering online for the first time, but I couldn't be happier with these glasses. They exceeded my expectations. They feel sturdy and I can see perfectly. I would say they do have a tighter fit, so be cautious of that. The delivery took about two weeks (which is expected with standard delivery). I would say they look even cuter in person than they do online.
I have purchased glasses here and the styles are really good but please no that when you are buying you will be ask if you would like the UV block and if you do not like tint or a yellow hue to your glasses this is not for you. But they do have really nice frames at a great value.
Because of a garbled address, I was contacted by Zenni to correct my address so that I would receive my new glasses. To me that was excellent customer service. I now have them and they fit great and my sight is very improved. The prescription was followed as submitted by my physician.
Zenni is my go to place to buy my glasses! They have cute designs, are at a GREAT price, and they ship it out to you super quick! The prescriptions are also amazing, they give you exactly what you need. Definitely recommend shopping here you
Thank you for the replacement glasses. They are better than the old ones but the lenses are still a little loose in the frames and have a little clicking sound when sitting on my nose and I reposition them with my hand. But much less on an issue than the other pair.
I wanted to try a pair of prescription sunglasses and a friend recommended I look on the Zenni site. I had fun doing the virtual try-ons. And it was an easy process once I decided. I've worn my new prescription sunglasses a few times already.
I have been buying glasses from them for about 4 years now. The prescriptions' are always perfect. I get progressive bifocals and they are great. I even got a pair that are transitional. Shipping's quick too about 2-4weeks after ordering. I have saved a lot of money and will never buy glasses for 10 times the price at a store again.
As a senior on a fixed income, I couldn't afford (For 15 years!) to get new eyeglasses. Mine were broken and held together with a bandage! Basic, non-designer glasses I found were still at least $350+ because I have a high RX. Found Zenni, ordered my first new pair for less than $90. The frames were a bit too small for me, but I was thrilled my lens RX was perfect! Ordered a second pair, different frame. This time a perfect frame fit and lenses. THANKS a million Zenni!
I ordered a pair from the 2 to 3 day delivery section on Tuesday evening and they were on my doorstep Thursday at 8 pm, coming from Ohio to Washington. I was VERY SCEPTICAL about ordering prescription glasses online but my glasses broke and I was told about Zenni so I made a quick and inexpensive order. My frames were $15 + $19 for 2 to 3 days, $51.90 total. I chose the 2nd step up from their basic lens option (thickness), added anti reflection and they are great. I was worried about the thickness of the lenses or that they would look plastic and cheap (as they did at Americas Best) but they look excellent. You can't tell that I have a inexpensive lens. I'm using Zenni Optical from now on, they did an excellent job in just 2 days!
Thank you for your review Michelle, we are so glad you found us!
This is my first pair of glasses from Zenni, but I would order again in a heartbeat. The frames are exactly what I wanted and are high quality. I prefer rimless frames, which I fairly difficult to find in a round configuration. However, I found 2 options, and the one I choose was perfect. Also, tThe prescription is perfect. Great job!
Overview
Zenni Optical has a rating of 2.9 stars from 4,146 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zenni Optical most frequently mention store credit, return policy and new pair. Zenni Optical ranks 5th among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of your most recent order for mid-range workspace progressive eyeglasses.
As we stated in our response to your Better Business Bureau complaint, we were sorry to read that you cannot see as well with these eyeglasses as you can with the pair in the same prescription and same prescription type that you ordered in May 2021.
Consequently, we apologize for any disappointment you experienced as a result.
These mid-range workspace progressive glasses were delivered to you on August 13,2022, according to the U.S. Postal Service website.
This means that your order is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide your order number, o4140343937, to the customer service representative who answers.
Please advise that you cannot see objects past three feet away, which is the vision distance provided by near-range workspace progressive eyeglasses, whereas mid-range workspace progressive eyeglasses should provide good vision up to at least 10 feet away.
When you confirm that you entered the prescription and pupillary distance (PD) the same way as you did on your May 5,2021, order, o3783539386, and advise that you would like to return these eyeglasses to us for an inspection, the customer service representative will email you instructions to return the glasses to us for an inspection, and they will also email you a prepaid mailing label to use for return postage.
When we have received and inspected the glasses, we will email you the inspection results. If we find any manufacturing errors on the glasses, we will offer to remake them for you for free. If we find no manufacturing errors on the glasses, we can return them to you or offer you one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4140343937, in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the glasses for an inspection. We will email you the return-for-inspection instructions and the prepaid mailing label.
We very much hope to hear back from you, so that we may receive the glasses for an inspection, which we hope will lead to a successful resolution of this matter.