The frames are very good quality for the price and I received my glasses quickly.
This is my 2 pair of glasses from zenni and they are great and affordable
Came in a timely manner. Loved the frames. They are very durable. They fit great.
Ordering with Zenni is so easy and my order always arrives quickly and damage free
The perfect site to buy glasses, which I do frequently as I lose them constantly.
This was the easiest experience I had shopping for glasses. Quick service and quick shipping
Zenni is the absolute best! The only place i get all my glasses from - always!
Amazing glasses these are my second pair I've ordered because I lost my first ones
The ordering was easy. Liked the frames. Rx is way off so they are useless.
Exactly what I wanted and came early. I never go anywhere but Zenni for flashes.
I love them and u guys have a lot to choose from and are cheap
I am very happy with my order. Thank you very much for all the help!
Awesome frames and very affordable! Will be ordering more styles soon and recommending to everyone.
Hi. We are proud to provide quality products at affordable prices and we are delighted that you took advantage of our service and plan to order again soon. We are so thrilled to learn that you are happy with your new glasses. We look forward to serving your eyeglasses needs again soon and hopefully for many years to come.
Zenni delivered exactly what I ordered. I received my glasses in little to no time!
Great quality and fast shipping at a great price. Will order more in the future.
The site works and it my lens came the DAY i need them. Thank you
Website is easy to use, the prescription is accurate, cheap but good quality. Excellent experience.
Overview
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5076856591, placed on September 21,2022, for one pair of single-vision eyeglasses.
We were sorry to read that the prescription in the lenses is incorrect, and we apologize for any dissatisfaction you experienced as a result.
The U.S. Postal Service website advises that these eyeglasses were delivered to you on September 28,2022, which means that the order is within its 30-day warranty period, which starts the day the glasses are delivered.
We see no notes in the database record of the order indicating that you contacted us about these eyeglasses, so we invite you to invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5076856591.
Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative who answers will ask you to email a copy of the prescription to them to confirm that it was entered correctly.
They will also ask how the PD was obtained, if it is not on the prescription – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we can offer to remake them for you for free.
But if we find no manufacturing errors on the glasses, or if it turns out that something was entered incorrectly on the order, we can offer you one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or the 50 percent refund to the Apple Pay account you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking on the button labeled Support at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5076856591, in the subject line of the email, and in the body of the email please attach a copy of the prescription.
If the PD is not on the prescription, please confirm how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If it turns out that something was entered incorrectly on the order, we will offer you one of our two refund options upon the return of the glasses – either the 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or the 50 percent refund to the Apple Pay account you used to pay for the order.
We will email you the instructions to return the eyeglasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction – with an inspection, if you entered the prescription and PD correctly, or with one of our two refund options.