Zenni Optical

I ordered glasses online from Zenni for the first time on 3/6/16. My 2 pairs arrived and were on my face 8 days later. I LOVED both of them. The quality was incredible. There was slight eye strain when wearing them indoors. (I only wear glasses for driving, and they were great while driving with no strain whatsoever for their intended purpose. There was only the very minimal eye strain when focusing on closer objects, which I don't need glasses for anyway.) It turns out I measured my PD a few mm off.

In the first order, I ordered a pair with 10% blue tint, and the tint was a little darker than expected, but I'm not complaining because I can use them as driving sunglasses. The other was a pair from the $6.95 selection, which ended up being my favorite, and which a lot of people have asked about because they love them too!

The day after I received them, I put in an order for 2 more pairs (with 2 different PDs) of the $6.95 glasses, and they arrived 13 days after ordering. Even found a coupon code for free anti-reflective coating! Again, I'm very impressed. One of the pairs is a thin, flexible metal frame which I'm not used to, so I'll need to adjust to them. I got clip-on shades for an extra $4. The other pair, I got $19 photochromic lenses and tested them out (especially after researching and reading complaints about photochromic lenses in general AFTER I placed the order.) But... I have ZERO complaints. They darken quickly in just a couple minutes in the Texas sun, and lighten better than many photochromic-critics stated, although they take about an hour to go all the way back to clear. I found my perfect PD with one of the pairs as well.

All of the glasses are great quality, especially considering for 3 of 4 frames, I paid $6.95. With all the add-ons, 4 pairs of glasses with a mix of anti-reflective, hydrophobic coating, tint, 1 pair of clip-on shades, and/or photochromatic lenses... my grand total was about $90. Even with my PD being slightly off with the first order, it was financially worthwhile to "test" a few PDs and have 4 pairs of multi-functional glasses for $90 than it would have been to go to a brick & mortar store, shell out $200-300 for 1 pair and have my PD perfect the first time.

Zenni is becoming an addiction here...

Zenni stays in business because they use the cheapest processes and materials available, and because even if they fail to deliver a correctly manufactured product, they refuse to refund more than 50% of your money. That's right! No matter how many times they screw up, they are guaranteed to pocket at least half the money you give them. They sent me two sets of glasses with defective lenses (the original pair and the replacement pair). I need glasses for work and for driving, and I didn't want to wait another 3 weeks for yet another replacement that may very well be defective and have to be sent back too, so asked for an RA number and a refund. Zenni outright refused to refund my purchase price. They wanted me to send the glasses back so that "their Quality Control lab" could test them for defects (?). Zenni doesn't have a "lab". Labs costs money to staff and operate, and there is no way that they go through the expense of testing their cheap returned glasses for defects, especially when the customer cant see out of them, so yeah, they probably ARE defective. They toss them in the garbage and give you a stock answer of either "Yes, they were defective and we will replace them" or "They weren't defective, but we will give you store credit." Either way, the outcome is the same but you are supposed to think that they actually did something. Never mind that I can't see with them regardless what this imaginary lab says. Also, if you want a refund, they will try every angle to convince you that this is somehow your fault. They know that most ophthalmologists don't write the pupillary distance on the prescription, so they will ask you how you came up with whatever number you gave them. If you say, "I measured it using the instructions on your website" they will tell you that this isn't REALLY the way you should measure your PD, that it needs to be done by an ophthalmologist, and that the PD is the most likely culprit. When I pointed out that an incorrect PD doesn't cause the problems I was experiencing, their customer service reps simply doubled-down on the PD as the cause. I got tired of dealing with their non-answers and refusal to refund my money. I have disputed the charge with my credit card company, and I encourage anyone else having problems with Zenni quality do the same. Or better yet, go to literally any other eyewear provider. You can't do worse than Zenni.

Fast as always and the glasses fit my son perfectly and the prescription was spot on! Ok