Was easy to order, but his bifocals are way to small. He loves the style though!
I got exactly what I was looking for at a reasonable price and in good time.
I really love these glasses they look great and fit perfectly I'm really happy with them
Always a great experience. My kids for classes come in a timely delivery and are affordable!
I could not be happier with this purchase. I will probably order another pair for backup.
Will keep using for years to come, have placed so many orders from kids to adults!
I'm never disappointed with Zenni. My orders are always correct and lenses are of good quality.
They got here a decent time they fit on my face work like they're supposed to
I ordered the wrong prescription and Zenni turned the returned glasses around ASAP, what great service
My experience was smooth. Got online order my glasses and receive them a few weeks later
I like my glasses very much very comfortable it's nice being able to see you again
LOVE Zenni! I have so many pair of glasses because they are affordable and so fun!
So great to get an affordable and cute pair of glasses, they came quickly and correctly.
Love my glasses, the fast delivery, and service. Looking forward to ordering more in the future.
Very easy to place orders and am very happy with my new glasses. I'll be back.
Overview
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the eyeglasses you received.
We were sorry to read that the eyeglasses you ordered are larger than you expected. Consequently, we apologize for any disappointment you experienced as a result.
You placed two orders with us. The first, o4909738369, placed on July 17,2022, was for one pair of single-vision eyeglasses in full-rim, rectangular, titanium, spring-hinged, platinum-colored frame 139311, with a frame width of 138 millimeters.
The second order, o4934076360, placed on July 27,2022, was for one pair of single-vision eyeglasses with our Blokz® blue-light-blocking feature, in full-rim, rectangular, acetate, tortoiseshell frame 103125, with a frame width of 137 mm.
We do not know if you are referring to one or both frames. Nevertheless, both orders are within their respective 30-day warranty periods, which start the day the glasses are delivered.
Therefore, you may return them to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you select the 100 percent store credit refund, and you plan to use the store credit toward the purchase of one or two new pairs of eyeglasses that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
If you would like to pursue returning the eyeglasses in either frame 139311 or 103125 or both for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the relevant order number, either o4909738369 or o4934076360 or both.
They will email you the instructions to return the glasses for the refund option you select, and they will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your relevant order number, either o4909738369 or o4934076360 or both, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with the refund option of your choice, and that you may place a new order for one or more pairs of eyeglasses in frames that should fit you well.