So fast and easy and much cheaper than the eye doctor. Very happy with my glasses.
Received glasses but they didn't have my bifocals in them so they are worthless to me.
Love my new glasses. It's going to be so fun to pair them with different outfits.
It was all worth the time and money. It makes me look like a million dollars.
Great glasses at a great price! I've been ordering them for 8 years. Not one problem!
Always good stuff. Fast, easy, and a good variety. I've been using Zenni for years now
Easy virtual try on and I love them! I might be coming back for another pair!
I love my new pair, super cute and sturdy. Definitely a style I would but again!
I absolutely love my new glasses. They look so much more expensive than they actually were.
Super cute, fun, trendy. Didn't break the bank but I'm still able to get the look.
Received my new glasses and sunglasses and live them both so much! As always, just right!
Good, durable frames and came very fast.
Always happy with the quality and speed Zenni delivers!
My glasses arrived in perfect condition, the prescription is right and the frames are durable! :)
Glasses were very good for the price I paid. I would definitely buy another pair soon!
Fast delivery- good quality!
Have had many pair of eyeglasses and they have all been great!
I need to tweak my prescription but the glasses are awesome! Great fit, love the color!
Used this company for years, never had any issues. Always fit well and can see well.
Wonderful service. I love all the choices and the pricing. You make everything very easy. Thanks.
Overview
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o2880499735, placed on November 5,2022, for one pair of single-vision distance eyeglasses.
We were sorry to read that you had intended to order bifocal eyeglasses, and we apologize for any misunderstanding you experienced when you placed the order.
We also apologize for any disappointment you experienced when you received the eyeglasses.
The U.S. Postal Service website advises that this order was delivered to you on November 12,2022, which means that it was within its 30-day warranty period, which starts the day the order is delivered, when you posted your review on November 5,2022.
Therefore, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you would like to pursue returning the glasses to us for one of these refund options, and if you select the 100 percent store credit refund, to use the store credit toward the purchase of a new pair of bifocals – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o2880499735, with emailed instructions to return the glasses.
They will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o2880499735, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
When you are ready to place a new order for bifocals, we invite you to telephone Zenni Customer Service, and anyone who answers will be eager to assist you during the order process, to help you order bifocals.
We hope that this information is helpful, and we also hope that you have a very happy holiday season!