I'm very pleased with these glasses, very clear and exactly what I was hoping for.
Great Price and Frame looks stylish. Could be worn in a professional and casual environment.
I love these frames! Ordering was easy and shipping was fast. Will definitely order again!
Very exceptional. The process is always simple and I am always happy with my purchase.
Easy to order. Production and shipping were fast. Zenni is my go to eyeglass company.
I had a wonderful experience with Zenni. My daughter got glasses and I saved money.
Great! They fit great and I can't wait to get another pair of regular glasses
I branched out of my comfort zone & chose a bold frame. I love them!
I love my new glasses, they are well made and good quality with my prescription.
Smooth experience, i get lots of compliments on my frames! And i can finally see!
Good quality for the price. Prescription sunglasses for less than $30 is a great deal.
Great! Ordering went perfectly and I received my glasses exactly when they said I would.
It was so quick and easy to order my glasses! Will order from Zenni again
Very satisfied with quality, price and service. I will recommend Zenni to friends and family.
Great speedy service glasses look great on my 9 th grade daughter she loves them!
I love this purchase. All my glasses have been through Zenni and love every pair.
Order was perfect. I love
My Zenni glasses and will order again in the future.
Can't beat the price and the glasses are good quality. This was my second order!
Overview
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us, order o5118903756, placed on October 8,2022.
We were sorry to learn that these single-vision distance eyeglasses, in full-rim, square, plastic, black frame 228421, with a frame width of 144 millimeters and our Blokz® blue-light-blocking feature, were tight and needed to be adjusted.
Consequently, we apologize for any dissatisfaction you experienced as a result.
We hope that you were able to adjust the frame, perhaps using the information in our How to Adjust Your Glasses infographic (https://www.zennioptical.com/how-to-adjust-your-eyeglasses), found toward the middle of the bottom of every page of our website.
However, if you have not been able to adjust the frame to improve the fit, we want to advise that this order, which the U.S. Postal Service website advises was delivered to you on October 14,2022, was just about one week outside its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we can make a one-time customer service exception to extend the warranty period on your behalf to invite you to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you would like to pursue one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5118903756, to the customer service representative who answers, and please advise of the refund option you prefer.
We will email you instructions to return the glasses for the refund you select, and we will also email you a prepaid mailing label to use for return postage.
If you select the 100 percent store credit refund option, and you plan to place a new order for a pair of eyeglasses in a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5118903756, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.
We hope that this will resolve this matter to your satisfaction, and we also hope that you have a wonderful Thanksgiving and very happy holiday season!