Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
I was able to get 3 pairs of progressive glasses for about the one through my optometrist.
Not happy at all with this pair of glasses. The bifocals are not when they should be.
Although I sent all the correct numbers, they are not right.
Will be looking for other options to get my glasses in the future.
Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us, which we were sorry to read contained a pair of standard progressive eyeglasses with which you are unsatisfied. Consequently, we apologize for any dissatisfaction you experienced as a result. We want to confirm that we manufacture a style of progressive eyeglasses called freeform, which has a 12-14-millimeter-wide progressive reading corridor, with no vision correction on either side of the corridor. Moreover, we also want to confirm that we place the top of the progressive reading corridor at 5 mm above the center line of the lens. The frame you selected for your standard progressive eyeglasses, half-rim, rectangular, stainless-steel, spring-hinged, dark blue frame 167216, with wavy gray cutouts on the temple arms and a frame width of 139 mm, has a lens height of 31 mm. The centerline of the lens is at 15.5 mm up from the bottom, and the top of the progressive reading corridor is placed at 20.5 mm up from the bottom. We recommend that you consult with your eye doctor to determine where the optical center should be on a pair of glasses with which you can see well, and then select a frame on the Zenni website that has a similar lens height. However, you posted your review outside the order’s 30-day warranty period, which starts the day the glasses are delivered. Nevertheless, we can make a one-time customer service exception to invite you to return these eyeglasses to us for the refund option that is available for an order paid for with store credit – a 50 percent refund of the price of the glasses to the PayPal account you used to pay for the previous order. If you would like to pursue this refund option, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the 50 percent PayPal refund. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4184041478, in the subject line of the email, and in the body of the email please advise that you are requesting instructions to return the glasses for the 50 percent PayPal refund. We will email you the instructions to return the glasses to us for this refund, and we will also email you the prepaid mailing label. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.
After having trouble with a good fit for my lenses I had ordered, I was able to change to a pair of computer glasses, which will be just fine. They are wonderful!
I have several pairs of Zenni glasses & sun glasses. I will not buy anywhere else unless prices go up.
I love that they have a wide variety. Also their system is way easy to use. Usually 14 days to get glasses. Same s as a doctors office at a cheaper price
Arrived quickly, well-packaged, and I love my glasses. I will definitely be ordering again.
Great job came so quick and my son was happy with them Thanks
Zenni has great selection and the prescriptions always turn out great.
Thank you, per usually my order was quick and correct
Ordered two frame/lenses with new prescription. Very satisfied with the frame quality, the online ordering interface (including the virtual try-on options) and the feedback/updates I received whie the glasses were being customized and shipped. I've recommended Zenni to friends and acquaintances and will continue to do so while the experience remains this convenient and the value remains this high.
I have ordered glasses from Zenni for about 10 years, and I love their glasses! I've never had a single incident that changed my mind, which is one reason why I continue to order from Zenni. Keep up the good service.
These are the second pair of glasses I've gotten from Zenni and I am thoroughly impressed. The style and color were exactly what I wanted and they did a wonderful job on service. The timing wasn't bad either will definitely be shopping for my glasses in the future.
Zenni products, good quality at a fair price. Between my wife and I we have purchased about five or six pair. I highly recommend Zenni.
Ordered several pairs of glasses this past year. Highly satisfied with the frames, lenses, and quality.
Everything was good. Customer service helped when I needed to change my shipping address. Glasses arrived on good condition, and are probably worth what I paid. Good for being active outside when I'm worried about wearing and damaging my super expensive prescription glasses.
Easy ordering and payment nice glasses for the money. I needed Santa glasses put in my prescription and I had them in about a week to 10 days.
My glasses fit for refectory and the visual field is spot on!
Will order again!
Everything went well. Received quickly glasses' rx was perfect.
Love the look! Love being able to "try on" the frames before purchase!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting this Zenni review.
It is extremely gratifying to read that our affordable prices enable you to purchase multiple pairs of glasses for about the same cost as one pair from your doctor’s office. We hope you are enjoying your new glasses!