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Zenhotels Reviews Summary
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If I could rate 0 stars then I would!
Nothing but problems from the minute the booking was made.
When making the initial booking, the approach glitches and book a completely different weekend. Within 2 minutes of the confirmation I contacted Zen Hotels and was told tuff, the room is non refundable. This then changed to an offer of credit for what I paid towards the correct date but only if I accepted their inflated price (that was more after the credit than it i made a new booking). I decided I would change my plans to go with the incorrect date out of ease.
When I then checked into my room I found that I had then been booked into the wrong room. Yes it sounds trivial, but when you pay £45 extra for a room with a private bathroom and get put in a room with a shared bathroom it does make a difference. ZenHotels eventually accepted that they had made a mistake and offered a whopping £4, yes £4 refund because the hotel had no other rooms and they weren't prepared to move me to another hotel presumablydue to the fact that the cost was extortionate due to it beingbeyond last minute.
After refusing their offer they then (at 9.20pm) upped the refund offer to £18 or a free cancellation and said that's the final offer. What good is the free cancellation when I have already travelled to the location? I wish I had read other people's reviews before using this shambles of a company!
The live chat agent resolved my issue immediately with clear instructions, letting me book with confidence.
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After booking, I received a beautifully formatted email that included all the necessary details—hotel address, check-in instructions, and local tips. It felt like a concierge service in my inbox.
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I planned a three‑week family trip across europe with my partner and three kids using Zen, and it made everything so much easier. The site's family filters instantly showed places with connecting rooms and kid‑friendly perks, and the booking was seamless with instant confirmations and detailed itineraries sent straight to my inbox. When I spotted a lower rate elsewhere, they matched it on the spot and even gave us a small credit for next time. Mid‑trip, we decided to stay longer in barcelona, so I called support once and they handled the room extension, child beds, high chairs, and even kept our special rate. Honestly, having every detail taken care of took all the stress out of traveling with kids, I'll definitely be back.
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I enjoyed the in-app map and booking tracker, but I didn't receive any push notifications about updates. I checked the app manually.
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I specifically looked for green certified properties and found a filter dedicated to eco friendly hotels. Each listing provided details about the hotel's sustainability practices and certifications. Booking an environmentally responsible stay was effortless and aligned with my values. This feature demonstrates ZenHotels' commitment to conscious travel.
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I found excellent seasonal discounts, but there was no option to earn loyalty points. Despite that, I saved significantly on my trip.
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Changing my reservation details was easy online, but I was charged a small modification fee. Even so, the flexibility was welcome.
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I appreciated the transparent nightly rates, but local taxes and resort fees were added during payment without prior notice. The total cost remained reasonable.
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The room descriptions included high-quality photos and floor plans that matched exactly what I found upon arrival. This transparency eliminated any guesswork about the actual room size and amenities. Knowing what to expect enhanced my overall satisfaction. I felt confident in my decision without needing to search elsewhere.
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The search filters helped narrow down options easily, but some hotel listings lacked clear details on breakfast inclusion. In general, I found a suitable deal.
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ZenHotels offers some of the best rates I've seen, but I missed setting up price drop notifications since the feature wasn't available. I still saved money overall.
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ZenHotels provided an exceptional deal that balanced affordability and high quality. The hotel I chose offered top-notch amenities and a convenient location for a fraction of the price I found elsewhere. Throughout the booking process, I felt confident that I was getting the best rate available. I will definitely return for future bookings given this unbeatable value.
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ZenHotels' interface is intuitive and visually appealing, but I experienced a few page loading errors. Thankfully, I was able to complete my booking without major issues.
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My experience with ZenHotels was largely positive. Their customer service was exceptional—I needed to adjust my reservation dates and the representative handled it quickly and professionally without any additional fees. The hotel itself matched exactly what was promised on their site, which is refreshing in this industry. The only drawback was the somewhat limited selection of properties in smaller cities. While major destinations had plenty of options, I was planning a trip to a lesser-known location and found only a handful of choices. Still, the competitive pricing and excellent service make ZenHotels my go-to for most bookings.
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I was delighted by the extensive selection of hotels, from budget-friendly hostels to luxury resorts. The website's sorting and filtering tools made it simple to find accommodations that matched both my preferences and my wallet. It was refreshing to see clear pricing and no surprises at checkout. This variety ensures I can always find the perfect stay.
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The website made it simple to compare prices and reserve a room, yet I waited several hours for my booking confirmation email. Despite the delay, I received the correct reservation in the end.
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Using the ZenHotels app, I was able to book a last-minute hotel while commuting. The app's intuitive design and speed made the process quick and painless. I received push notifications for booking confirmation and check-in reminders, which gave me confidence that everything was in order. It's my go-to travel companion now.
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When I encountered a discrepancy in my reservation dates, the support team resolved the issue within minutes via live chat. They patiently explained each step and even followed up to ensure my hotel had been updated correctly. Their courteous and knowledgeable assistance turned a potential problem into a seamless experience. I was grateful for such attentive service.
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I found the rates on ZenHotels attractive and the booking process straightforward, but the room was not as spotless as I expected. Overall, still a good value for the price.
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From the business
ZenHotels.com is an innovative hotel booking service operating in 220+ markets owned and managed by Emerging Travel Inc team.
Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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