ZenhotelsReviews 396

I had a booking through these guys. Our flight was cancelled so I called to cancel my reservation about 7 pm local time. The booking was under cancellation penalty already and I was annoyed as I had to cancel not because of my own mistake and still was charged, so i sent a very unpleasant letter to their customer support. Later I got an email from them saying that even though there was a cancellation fee, they had asked the hotel to make an exception were not going to charge me! I was impressed by their quick and polite answer to my complaint and by the solvation!

I made a reservation through Zenhotels.com in Moreno Hotel Buenos Aires a week ago. I called the hotel at once. They told no booking for my name. I called Zenhotels and spoke with one from customer support service. It was explained to me that I need to call in several hours and hotel would confirm my booking. I called the hotel 1 day later and they confirmed my booking. They could find it only but my name, but not booking number. That was a problem! Nevertheless, now my booking confirmed and I am happy.

I was redirected to their website from trivago. The first things that impressed me were low prices. Obviously lower than on other websites, so I decided to try. I felt totally comfortable while booking through them. They sent me and my mom vouchers with all booking details straight away after booking and sms prior to check in. After check out they even called us thanking for using their service and saying we were one of the first to book through them. Really nothing to complain.

I've booked with ZenHotels only once when me and my girlfriend decided to go to Greece. Everything went smoothly and fast. The website is very comfortable to use, nothing is redundant. I received my confirmation almost the same minute I finished the booking and the hotel stuff didn't even require it upon arrival. They found my name in the list and let us check-in before the prescribed time. The room was clean and cosy, so we enjoyed our time both in the hotel and at the beach. All in all, It was a good experience.

Found their email in my promotion box. Since I always clean and check my mail box and was at that time looking for a nice accommodation in Dusseldorf, I opened their newsletter and saw quite a tempting offer: 50% off! Yes, I loved their website and yes, the prices were really good. Can't say anything special about booking - just an ordinary plain procedure. The problem came at check in. We arrived at the hotel early in the morning and receptionist couldn't find our booking for 15 min. Not a big deal, but we were extremely tired after a night flight. So, since the girl couldn't solve the problem we just called zen support. Their agent answered quickly, listened to our issue and contacted receptionist straight after my call. The problem was solved in 7 mins after I phoned them. Good job!