Zenhotels

I tried to book a birthday holiday for my eldest daughter as she has been through a lot and deserves a good holiday away at a reasonable price of which they had offered. The kids were excited when they witnessed me speaking to an unhelpful, rude and unpolite holiday planner from zenhotel.com. It wasn't in me to ask for help as holiday planning is something I'm good at due to past experience. When coming to confirm the booking, it lobbed me out multiple times and the deals were disappearing like hotcakes (another reason why i find this website fishy). I emailed twice asking for assistance but i hadn't been given any at all. By ringing i was put forward to an unhelpful member of staff who's name i wouldn't want to put forward for her benefit. She claimed that she would email back but waiting a few days with no reply. On top of all that, I have already been a victim of fraud and it said that the money had been taken out of my account but i hadn't received a booking confirmation. Don't worry, i have a better deal at a better price and destination. The service is perfect and my daughter is very happy (no thanks to zenhotel.com). The websites a sham, the staff are unhelpful and the prices are too good to be true. HAHAHAHA they weren't true anyway. DONT WASTE YOUR TIME. Visit magic breaks instead. Pay a little extra with less hassle. Thank me later xx

I went for visitation, i book online with zenhotel, and it was immediately successful. I was treated like a queen. Thank you

I have made a reservation through Zen Hotel a month prior to my reservation date for Ramada.
When I arrived at the hotel, the front desk informed me that the reservation never came through and the hotel was fully booked at the date.
I spent 4-5 hours on the phone back and forth with their Reservation Specialists but they only had offered me a room at Super 8 Motel which the quality of the room was terrible and was not even close to the standards of the Ramada hotel room I have booked. Since it was peak season, even Super 8 cost was high and ZenHotel refused to compensate the differences as obviously they have reserved the room on the last minute.
I had to wait outside on a rainy day with my family for 4~5 hours and was frustrated and disappointed about the quality of the reservation made by ZenHotels. Even through their "calculations," the differences is not even compensated in my bank account, which is obviously not the correct compensation.
Additionally, it took 1 and 1/2 hours just to check-in at Super8 because the Reservation Specialist kept making mistakes and even the front desk manager was frustrated at how unprofessional their Specialist was.
Also, they have been ignoring my emails and my demands for the rightful compensation (emailed them 3 times) and have not gotten a follow-up reply.
I am very disappointed at ZenHotels and how unprofessional their service was and does not make sense to just strand their customers on the streets for 4~5 hours on a rainy day (I have mentioned to quicken to process but kept on arguing how it was not their fault(?)).
I do not recommend anyone to use their service and I would rather pay a bit more to use a more secure and liable reservation site.
Worst service I have ever experienced and do not recommend anyone to use this site.

For my friends who traveling, I want to warn you from that company, I was made reservation in April, and they sent me confirmation about my reservation, I ordered flight ticket, and everything was fine till now. Some days ago, two weeks before my flight, the company ZenHotels talked with me and they said that the hotel didn't confirm my reservation, and I need to cancel it from my side. I was explaining over the phone to one of the employer's, answer the name: Ksenia Demchenko, that my air company will not cancel my flight ticket, now to find another hotel it's will cost me much more money, I also explained that I'm traveling a lot and I know how is the rules in another websites like Booking.com Hotels.com agoda trivago etc. I was giving them also green light to move me to another hotel just to get the same conditions I have. She said I will call you back, but always avoided communicating with me. I got contact with the hotel and then I found out that it's not the hotel the problem. The hotel never got the reservation, the company never confirmed it from her side. And not as Ksenia Demchenko from ZenHotels said, that the hotel was the responsible for my cancellation. They manipulating the clients and make them take the responsibility with money that they will lose in this act. What makes everything so bad is that when I'm trying to contact their costumer service, they avoid me, don't want give me answers, don't want pass me to a manager. Guys I would definitely recommend you to AVOID MAKE RESERVATIONS THERE, you don't want find yourself in the same problem. Years of traveling and I never got to this situation never in my life. First and last experience for me in this website ( app).

Peggio non poteva andare, prenotato in data 27/11/23 tramite zenhotels a Pisa presso l'hotel Astor. Il giorno del check-in (il 3/11/23) chiamo la struttura per avvertire che sarei arrivato sul tardi. In struttura NON risultavano prenotazioni, chiamo il numero verde di Zenhotels e mi dicono che è possibile parlare solo in inglese, scrivo alla mail di Zenhotels, mi viene risposto in modo automatico più volte di contattare la struttura. Scrivo più mail all'indirizzo dove è arrivata la conferma della prenotazione e ogni volta mi dicono che è stata presa in carico la mia richiesta e che è la struttura che ha cancellato la prenotazione. Alle 23 di sera mi mandano dei numeri di strutture alternative da sentire per la disponibilità del pernottamento. Giornata ROVINATA e speso il triplo rispetto alla prenotazione fatta in data 27/11/23.

ATTENTION! Dubious and illegal processing at Zen Hotel. Booked at Zenhotels. No bill. Invoice requested, but they set it up incorrectly, without UID / VAT number. You cannot write off the bill. Need the bill for the company. See answer:

Dear Mr,
Thank you for choosing ZenHotels.com!
Please be advised that we are not obligated to issue VAT invoices.
Leaside Services is not selling actual accommodation services, but rather acting as a booking facilitator who provides access to informational hotel database with an option to make a booking and pay for it. The booking service is offered free of charge to the customer. The booking price received by Leaside Services is transferred in full to third-party providers of hotel inventory.
Therefore, Leaside Services is not selling any accommodation services and is not providing any paid services to the customers, and hence is not required to issue any VAT invoices.
Meanwhile staying completely at your disposal.
--
Best regards,
Ksenia Slastnikova
Customer support specialist

Update: Habe immer noch keine Rechnung bekommen, und auch keine "ausführliche" Email. Wieso schreiben sie das sie mir eine E-mail geschickt haben?

Used Zenhotels for the first time recently and was VERY skeptical, but all turned out just fine. Let me preface this review with I NEVER use 3rd party reservation websites for flights or hotels. I always book direct. I wanted to share my story because I know many of you will have the same skepticism and concerns. Here's the scoop. I wanted to book two rooms at Hardrock Universal in FL for April 27th through May 1st 2022, but for some odd reason, Hardrock Universal didn't have any rooms available to book with them directly on their website and the only options I was left with was with 3rd party booking sites if I wanted rooms at Hardrock on those dates, i. E. Zenhotels! Prior to booking, I quickly Googled them and read some reviews, most reviews were OK AND Zenhotels has a 100% refund policy as long as I cancel before a certain date so I decided to take a chance. Book two rooms at Hardrock Universal through Zenhotels with two separate reservations and prepaid in full $1,589 and $1,507 with my Amex Gold card. Reservation process was easy and straight forward, but immediately I freaked out because I learned that they are an out-of-United States company and was concerned that are my reservations real? Called Hardrock Universal directly the very next day, no records of my reservations from Zenhotels, call again 3 days later, still no records of my reservations. As you can imagine, I thought for sure that I was dooped. A week later, I called Hardrock Universal and they finally saw my Zenhotels reservation! Coincidentally, I checked Hardrock Universal's reservation website again and they had rooms that I could book with them directly, so I did. I booked a new reservation for my two rooms with Hardrock Universal directly and cancelled my reservations with Zenhotels on the same day. Two days later, full two refunds showed up on my Amex app. So if I had gone through with Zenhotels my reservations would've been there. I am impressed with their speedy refunds and I definitely would use Zenhotels again if I had to in the future. Just know that your Zenhotels reservation may take a while to show up at your destination hotel's system.

A complete dessaster.
They cancelled my reservation but they kept my money.
Dont book throught this site.
I DONT RECOMMEND!

No customer service. Contact numbers are international and direct you to their website. Total scam!