Jae H.

I have made a reservation through Zen Hotel a month prior to my reservation date for Ramada.
When I arrived at the hotel, the front desk informed me that the reservation never came through and the hotel was fully booked at the date.
I spent 4-5 hours on the phone back and forth with their Reservation Specialists but they only had offered me a room at Super 8 Motel which the quality of the room was terrible and was not even close to the standards of the Ramada hotel room I have booked. Since it was peak season, even Super 8 cost was high and ZenHotel refused to compensate the differences as obviously they have reserved the room on the last minute.
I had to wait outside on a rainy day with my family for 4~5 hours and was frustrated and disappointed about the quality of the reservation made by ZenHotels. Even through their "calculations," the differences is not even compensated in my bank account, which is obviously not the correct compensation.
Additionally, it took 1 and 1/2 hours just to check-in at Super8 because the Reservation Specialist kept making mistakes and even the front desk manager was frustrated at how unprofessional their Specialist was.
Also, they have been ignoring my emails and my demands for the rightful compensation (emailed them 3 times) and have not gotten a follow-up reply.
I am very disappointed at ZenHotels and how unprofessional their service was and does not make sense to just strand their customers on the streets for 4~5 hours on a rainy day (I have mentioned to quicken to process but kept on arguing how it was not their fault(?)).
I do not recommend anyone to use their service and I would rather pay a bit more to use a more secure and liable reservation site.
Worst service I have ever experienced and do not recommend anyone to use this site.