What I needed was the best prices to take a decision & book.
This is exactly what I get.
Excellent service!
Simply FRUAD, Never trust. Fake reservations you will end up in the streets. The so cald support is too bad.
Zenhotels.com has an amazing app for hotel bookings. They have great listings and the hotel I booked for a group accommodated and served us well.
This is my first time using zenhotels.com and I am so happy that I have used this site. Very easy to book and payment method was easy too.
Although I didn't have the time to verify the hotel room I booked, it turned out to be exactly as described. I like what Zenhotels.com are doing.
Is it okay to say I love their website? It was easy booking and it all felt cozy and homey at the hotel.
Some of the reviews i had read were a little worrying but i had no issues whatsoever. I would definitely use again
I stayed here overnight and found the hotel, room, staff and food all of an excellent standard.
I would recommend this hotel
Zenhotels is a top notch booking service. It is my second time I am making use of its service and I am so glad. Thanks
Good service! I booked 2 hotels in Vienna and faced no problems with reservations. Good prices and nice interface. I recommend.
Booked Plenty of Hotels with ZEN Never a problem. Great Choice and excellent value, plus lots of booking options
I made a reservation via the website and after contacting the hotel there is no room. I have been charged the amount of the reservation
Dear Emilie,
We apologize for the issue described!
Now we are examining the situation to get back with the proper solution.
Save your money its a scam and you will lose all your money
Terrible customer service no email response no phone response
Dear Amr, we are deeply sorry that we failed to create the best customer experience for you and you had to deal with the outcome. We would appreciate if you provide your booking number for further solution.
Super easy to book and amazing hotels. The place was comfortable and met the characteristics stated on the site.
It was an outstanding experience booking a hotel with Zenhotels, I contacted the hotel to check my booking and it was perfect.
Zenhotels suggested a very nice place for me. Zenhotels made my day with a perfect place that suits my need. Thumbs up!
I have to say that I had no issues with Zenhotels. Very competitive prices. I had no problems and enjoyed my holidays.
Easy to use, this website is supportive. I contacted the hotel and confirmed booking. Great experience indeed. Highly recommended
Resolving any problems quickly, I really liked this website. Easy to book and contact the right hotel. No complaints what so ever.
Had a fabulous holiday after the really easy, simple booking we made. Our hotel was stunning and an amazing price!
Answer: Dear Carolyn, Thank you very much for the question. We strive for the high-quality service and we can guarantee reservations, which we offer. In order to be sure about your future booking, we can suggest you two ways how to reconfirm a reservation and it's all details: 1) You may request the confirmation of your reservation, and our employees will contact the hotel and ascertain the reservation. 2) You may choose the Care package. It is our service that can provide better conditions of accommodation, for example, a room with a nice view, higher floor and probably, a room upgrade. Plus, this service also includes the reconfirmation of your reservation. We do take responsibility for reservations, and this regard, you may contact us, and we will be pleased to assist you. If there are any other issues that need to be addressed, now or in the future don't hesitate to contact us at support@zenhotels.com, by phone +357-25654148. Kind regard, ZenHotels.com team
Answer: Hello! Our support team has already confirmed your booking with the hotel and sent you additional information about booking. You can find those letters on your email.
Answer: Dear Ali, if you do not collaborate with ZenHotels directly, then please contact your partner who lists your properties on their platrforms and ask to remove them from our website.
Answer: Hotel reservation was diverted to Red Doorz and Red Doorz keeps on changing the hotel locstion
Zenhotels has a rating of 3.7 stars from 347 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenhotels most frequently mention good experience and second time. Zenhotels ranks 21st among Hotels sites.
Dear M Q, let us apologize sinсerely for this issue you were forced to deal with. It’s not that kind of experience we wish to create for any of our customers. Please let us know your booking number to make sure we did everything possible to help you.