We’re in this together! Stay safe with our COVID-19 guide

View
×
emiliem15

Emilie M.

Contributor Level

Total Points
261

2 Reviews by Emilie

471 Views
5/3/19

I made a reservation via the website and after contacting the hotel there is no room. I
Have been charged the amount of the reservation by Zenhotel and cannot
Cancel it because it is a non-refundable/non-refundable reservation. After
10 emails sent asking them to find a solution and book another hotel
Under the same conditions, I am still without any response from them! These practices are scandalous! They must be denounced to the DGCCRF reservation *******019

38K Views
5/3/19

I made a reservation via the website and after contacting the hotel there is no room. I have been charged the amount of the reservation

dariag2
Alexey U. – Zenhotels Rep

Dear Emilie,
We apologize for the issue described!
Now we are examining the situation to get back with the proper solution.

Emilie Has Earned 1 Vote

Emilie M.'s review of Zenhotels earned a Very Helpful vote

Emilie hasn’t received any thanks yous.

Emilie doesn’t have any fans yet.

Emilie isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

mq21
M Q. reviewed Zenhotels
10/9/21

Simply FRUAD, Never trust. Fake reservations you will end up in the streets. The so cald support...

janeta824
10/6/21

Booked hotel with this company reach the after a long flight was told by hotel they hadn't...