Zeetron

I sent in my iPad after it fell and craked the glass. Till I got it back was 3 weeks or more. From the glass the broke my volume Botton. Then the lost the home Botton. I go to it up it's a black Botton. (iPad is white). Till they did me a favor after trying to get me to ok a black Botton on a white iPad which they broke/lost. Now it's all falling apart. And they only wanted cash. Now I know why. It's a waste of money to go there!$

I ordered iPhone 4 back cover glass, received in a bubbled padded envelope and it is brand new but BROKEN. I tried couple emails sent with pictures but received received no reply.

I spent $40 on a 3GS screen... Low and behold it stripped the digitizer. $200 later I have Siri. Amen Apple. $#*! ZEETRON!

I ordered a new iphone 4 screen and after installation it lasted about a day and quit. The girl I installed it for worked for a daycare and couldn't be without it in case they had an emergency. I didn't have a spare screen and she had to go to another shop to have one installed. I have tried to find out what I need to do to get a refund and Zeetron will not get back with me. They have ignored about three emails I have sent them. I was worried about the screen when I pulled the plastic off the back right before installing and it had a big thumbprint and glue splattered on it.

The worst service and parts selling... DO NOT GO there...
And all the parts and services are so expensive... NO Worth! You can find the same kind the quality and stuff from ebay or amazon with 5-10 times cheaper.

Worst company ever. Don't trust them. You wil never get your phone back if you send it to them. It's a scam. I'm persuing legal action at this point.

I ordered the blue color swap online through their website and shipped my phone overnight expecting "fastest turn around on the web" as their website advertises. They charged me $40 for return shipping which their site advertised as free overnight return. I called and they refunded my shipping cost, no problems there. Then I watched for 3 days as my order status was stuck at awaiting fulfillment. Curious I called to find out why my phone had not been swapped and returned to me. I was informed they were out of stock on the parts to do my color swap and offered me pink, to which I passed(I ordered blue for a reason). Being told they would have the parts in the following week, I reluctantly agreed to wait. After multiple calls to check the status on their parts delivery which I was continually told was on going to be on time until that day finally came where I was told it would be the next day. After hearing that 2 days in a row and 2 weeks had passed they still did not have the parts in stock so I asked for my phone to be returned to which they agreed and emailed me a fedex tracking number. Anxious to get my phone returned to me I checked the tracking number the next morning only to find out that my phone was still in their repair center waiting to fulfill my order (that I had already cancelled and asked for return of my device). After finally speaking with the owner my phone was returned and repaired for a discounted price but still black(glad I spent $30 to overnight my phone plus the cost to be repaired, when I could have had the same thing done locally and not been without my phone for 2 weeks before xmas). I would not recommend use of this company. I was told that there were 200 orders ahead of me waiting for the blue color swap and if I had been waiting 2 weeks then how long had the 200 people ahead of me been waiting. If you're out of stock on parts then update your website to say such a thing, like most sites do. There communication was very poor, had I not been proactive with my device I'd probably still be waiting. Then after posting a review on their website its been two weeks and the negative review was not even posted after it went for review. STEER CLEAR FROM THESE CROOKS.

DO NOT EVER BUY ANYTHING FROM THIS SITE!
It was the worst mistake I've ever made. I decided to buy a "Do it yourself kit" for my iphone 4. I paid 100$ and I received it, the color wasn't what I expected, so I returned it, after 10 days I sent them an email for the refund, they asked me for my tracking number, so i sent them a picture of the receipt and never heard from them, i wrote another email, asking why I never received my money back, and they just said they didn't receive anything. I ended up with NO money and NO kit.
THEY ARE PLAIN THIEVES!

Horrible service, no phone support. I have received no communication from them whatsoever. They have had my iPod for 4 weeks now. Really dissapointed. I just hope I get the thing back at this point. Their website has a bunch of confusing information regarding return shipping.

When I received the DIY kit the pentalobe screwdriver was chipped and would not remove the first two screws. I called to get a replacement pentalobe and no one would answer the phone. I sat on hold for multiple hours just to be hung up on. When I repeated this process a couple of times I finally spoke with a very rude lady on February 3,2012. She stated that she would ship a new screwdriver and that it would arrive on February 6,2012, today is February 8,2012 and upon tracking the package I found out that it only left Zeetron February 7,2012. Still no pentalobe screwdriver. I ended up borrowing one from a friend and successfully installed the front assembly just to find out that Zeetron sent me a back assembly for the wrong model. On top of this, the front and back assembly were two different colors. When I called to report that the wrong back assembly that was the wrong color had been sent I received the same run around as before. No one would answer the phone and someone actually picked up the phone and hung it up again. After lots of persistence I finally spoke with the same rude lady as before. She stated that they do not even carry the color that matches my front assembly. "There is nothing I can do" she said. She asked if I wanted to return the back assembly for a refund because they could not match the color. I accepted. What a nightmare! In the package I received there was a broken part, an incorrect part, and a part that did not match in color! Then there was no one available to help me with these problems! These problems still have not been fixed! I will NEVER order from Zeetron again and I would suggest that no one else should either. I have found a matching back assembly through another online retailer, no thanks to Zeetron.

Bought an iphone screen replacement. Its Junk looks nothing like the original screen.

WORST COMPANY I HAVE EVER SEEN. SAME DAY REPAIR IS A COMPLETE LIE.

STAY AWAY AT ALL COST!

WORST COMPANY I HAVE EVER SEEN. SAME DAY REPAIR IS A COMPLETE LIE.

STAY AWAY AT ALL COST!

WORST COMPANY I HAVE EVER SEEN. SAME DAY REPAIR IS A COMPLETE LIE.

STAY AWAY AT ALL COST!

WORST COMPANY I HAVE EVER SEEN. SAME DAY REPAIR IS A COMPLETE LIE.

STAY AWAY AT ALL COST!

WORST COMPANY I HAVE EVER SEEN. SAME DAY REPAIR IS A COMPLETE LIE.

STAY AWAY AT ALL COST!

All was great with them at the beginning and now has turned into a nightmare! I originally ordered a replacement glass kit to do myself. Questions were answered quickly. When I found that I was unable to do this myself, I spoke to Mike Russo (the YouTube voice) and he suggested that I pay for a glass and speaker repair because I must have damaged something when putting the phone back together. I ordered this and sent in my iPhone. A few days later, I got a call that the mother board was out and would ned replacing. I ok'd the repair, but soon after received another call from Jenna in Customer Service who said that they would not be able to repair it after all and would send the phone back and refund my $69.99. A few days later a phone arrived, but it belonged to someone else! Jenna asked that it be returned and my phone would be sent back and they would refund my postage. I packaged this unknown phone and sent it priority mail with a confirmation so it arrived 2 days later. When I looked at my Pay Pal receipt I noticed the refund was for only $49.99. I called and Jenna said they would refund the balance of what they owed once they received the phone they sent to me by mistake! I was furious that they would hold my money for their own problem. They eventually agreed to refund the $20 and that my phone was on its way. That was almost 2 weeks ago and still no phone! They have not been answering emails and do not answer their phones. I have called multiple times to get this resolved, but nothing returned except frustration.

If you are ordering replacement parts to do it yourself, this is a good company to work with... if you are sending an item in for repair then think twice. I sent my 3gs in for a battery swap (not wanting to risk damaging the phone by doing it myself). I was told the phone needed further repair so I paid the extra $30 to have it done. CSR told me on several occasions that the phone would be fixed and returned that day. It has been over 2 months now. There have been no responses to emails, no one to call and live chat is offline. I have filed a complaint with the Better Business Bureau hoping to resolve the situation.

Sent our son's itouch in on Monday, paid expedited fee, it's now Friday and no return itouch. Live Chat does not work, no one picks up in customer service, no live person picks up phone regardless of what extension you choose. What a mistake and now headache.

They had great business etiquettes at the first time. I ordered a white color swap DIY kit, and it looked great for a while. However, after few days, the backside of silver camera trim fell out. So, I emailed them, and they quickly responded me and sent me the new one.

This time, I sent my phone for pink color swap, they did not do their job at all. I think they are using low quality materials for color swap, especially for pink. The colors do not match to the ones on the website and my phone now looks super old and ugly. Also, my speaker has a problem and when I opened my phone, there was one screw missing, which Zeentron never mentioned it. This time, Zeetron, did not give me tracking number neither. I personally favor Zeetron's products and service due to my first great experiences with them. However, now, it turned into nightmares.

After finding few major problems;
1. Colors are same as ones on their website
2. Home button is not fully functioning. (stuck inside and making so annoying clicking sound every time I pushed home button. Also, the color of home button is so shabby. It doesn't look high quality materials at all.
3. They did not send me the old parts, actually my $199.99 white kit.

I sent lots of emails, but they didn't reply me. So, I tried to talk to someone by the chat on their website. I talked to Jenny, and she kept saying their products are fine, which is absolutely not true.

Later, her manager, Mike, called me, and asked me to verify the problems. I explained things above. He said he understood colors are different... And, he said he can't do anything because this is the last pink part that they have.

I asked him whether they can change my phone to red but they said I have to pay $170 out of $199.99... Then, I asked him to give me refund but they said no... Because they can't sell these parts to their customers again... But, I'm wondering why I have pay for those low quality products and now I even can't get refund although that's not my fault.

Then, I said no. Asked him where are my old parts, he answered if customers do not ask their parts back, they will keep the parts. However, I never see any comments like this on their website. Then, I asked him to take my old white parts back and I will send the pick parts for refund. Then, he said he had to check whether it was the white one when I shipped my phone to Zeetron. He said he will call me back, but I haven't got a call till now (it's been 4 hours).

Now, I'm not sure whether Incan get my old parts back or refund... I'm just so disappointed with Zeetron. They were good... I was thinking of using their products and services later as long as I'm using iPhone. But, apparently, not anymore. It was bad bad and experiences...

I placed an order on Tuesday evening, including paying $20 for 2 day shipping. On Friday evening, I received an email that my order was ready for shipping. On Monday afternoon, I called and although it took a while, they located my order, told me it should have shipped already and they'd ship it overnight, which they did. However, they did not include everything I ordered and did include something I hadn't ordered (and didn't want). Their "live chat" has never worked for me, the login to their site to view my order worked sporadically. I have requested a refund of my shipping fee, but don't expect to receive it. I recommend AGAINST doing business with this company--they don't have their act together. There are lots of companies that manage 1-2 day order-filling--zeetron isn't one of them.

This company is very dishonest. I shipped them my 3gs iphone after being told they would repair and return once they recieved it within 6 hrs. 4 days later after repeated emails and no answers on calls, they finally pick up. They stated they were no longer in the repair business and wanted me to purchase parts to fix my own phone. When I refused and asked for my phone back and a refund for the repair bill, they gave me a hard time and stated they would send back phone by taking the shipping bill out of my payment made. Its been 22 days since I sent in my phone and I'm still waiting! These guys are con artist. I have reported them to the U.S. Postal Inspection Bureau and the Better Business Bureau. Buyers be ware, this company is fraudulent. They even changed their 800 number.

I recently purchased an iPad 2 dock from Zeetron through Amazon.com. The description and images on the site were of the iPad 2 dock, which is what I wanted. However, what I received, and what I experienced with their customer service department really frustrated me. The small white box the item came in said "ipad 2", clearly a box made by Zeetron (note the lowercase "p"), but the image on the box was the iPad 1 dock, not iPad 2. Not only that... the item inside the box was also the iPad 1 dock. This tells me that they were either trying to scam me and hoped I wouldn't notice, or they don't do enough research about the products they sell, and don't know that there is a big difference between the iPad 1 dock and iPad 2 dock.

I left them a negative review on Amazon, and their customer service manager emailed me soon after to try to persuade me to take the review down. They said, and I quote, "Also, if you can be kind enough to remove the feedback, I will gladly send you another item free of charge." Any customer would take this to mean that if I take the negative review down (doing Zeetron a huge favor), then Zeetron in turn would repay me by giving them a free item from their website. After many confusing emails, I asked them to refund money, because from the way they explained it, it made sense that I would send back the product they sent to me, get my money back and then receive my free item from them. I took down the review from Amazon, and they refunded my money. They then proceeded to tell me that I would not get a free gift, because that is not what they meant. I'm sorry, but if I'm just returning the "problem" product, and a company refunds my money, that's what you call a normal deal. The fact that I willingly took off a very negative review for them means that they needed to do something extra for me for taking the review down. Since I won't get my end of the bargain, here I post.

Bought a 10 pc. Battery replacement kit. NO INSTRUCTIONS. NO CONTACT information. No video how to replace the battery on their site. No way to contact. This sucks.

You can order products from them on amazon and they are great. DO NOT send them a phone for repair unless you never want to see it again! Slow, unorganized, do not answer phone.

The customer service is terrible with no phone number and extremely slow email response. For a few days i really thought that they had stolen my iPhone 4. False advertising about overnight shipping back, it took closer to 1 week for them to even look at it. When i emailed them initially they had no record of my order and i may not have even gotten my phone back if i hadnt badgered them with emails everyday until they finally took care of my phone. Once i did get my phone back a week later the job was not done very well. It seemed unprofessional, the front and back glass were not sealed properly and it looked like it was gonna come apart on both sides. Also, the home button was not on very good and it felt like it was gonna come off after a few days. You also had to push the button hard to get it to work. Finally, the netting behind the speaker on the phone was not there when it came back so you could actually see into the phone! I do not reccommend Zeetron.com! Do not ship them your phone unless you feel like spending $600 just to buy a new iPhone!

Sent them my ipod & pd $109 for repair & $19.90 for shipping. Missed the info on the website that they will ship repairs fedex overnight, and when i emailed them this, they promptly refunded $19.90. They received ipod 11/18 but despite promise after promise, they still haven't sent it back to me (today being 11/30). Always tomorrow, tomorrow. There is no telephone support. I'm begging for them to return the ipod, repaired or not, but still have no ipod. Conversation below:

Amazing. No reply & no tracking number. You would almost think that you have NO IDEA where my ipod is in the "repair queue" (if there is, in fact, some sort of order to your repairs) nor did it get returned to me today, as you have said day after day after day. I NEED MY IPOD RETURNED TO ME TODAY, REPAIRED OR NOT. Why don't you find it & make an extra effort to return it to me so I will stop annoying you with my emails?!

~Jenny~

Date: Mon, 29 Nov 2010 18:09:40 -0500
Subject: Re: Your Order From Zeetron
From: *******@gmail.com
To: *******@hotmail.com

Hello,

We have an idea where your iPod is and as stated previously our repair technician has it as well as 150 other iPods which is why we are a little delayed.
It will be shipped out tomorrow.

On Mon, Nov 29,2010 at 6:06 PM, Jenny Barker <*******@hotmail.com> wrote:

First it was 24 hrs, then last week, then monday, then tomorrow, now you say this week. You have no idea where my ipod is. I noticed your shop is next door to a law office. Do I need to contact them to get you to return my Ipod? I don't care if it has been repaired or not, I simply want it shipped back to me tomorrow, not later this week.

~Jenny~

Date: Mon, 29 Nov 2010 17:57:33 -0500

Subject: Re: Your Order From Zeetron
From: *******@gmail.com
To: *******@hotmail.com

Hello,

We have not stolen your iPod.
We have given it to our repair technician who is not in house which is why it is taking a bit longer than expected.
Your iPod will be sent out this week for sure.

On Mon, Nov 29,2010 at 5:54 PM, Jenny Barker <*******@hotmail.com> wrote:

I DON'T BELIEVE A WORD. Tomorrow, tomorrow, always tomorrow. You have STOLEN my ipod & I will now pursue whatever legal options are available to me.

~Jenny~

Date: Mon, 29 Nov 2010 17:32:38 -0500

Subject: Re: Your Order From Zeetron
From: *******@gmail.com
To: *******@hotmail.com

Hello,

I am sorry but your iPod has not yet been sent out.
We will receive them from our repair tech tomorrow.
A tracking number will be sent to you as soon as we have sent the iPod out.
Very sorry for this inconvenience and delay.

On Mon, Nov 29,2010 at 5:26 PM, Jenny Barker <*******@hotmail.com> wrote:

Still waiting for that tracking number.

~Jenny~

Date: Fri, 26 Nov 2010 15:47:26 -0500

Subject: Re: Your Order From Zeetron
From: *******@gmail.com
To: *******@hotmail.com

Hello,

I am sorry for the delayed response as no one was here due to the holidays.
Your iPod will be sent out on Monday and your money will be refunded back to you.

On Fri, Nov 26,2010 at 3:12 PM, Jenny Barker <*******@hotmail.com> wrote:

Still waiting for a reply. I told you 2 days ago that you could send my ipod back, unrepaired, and yet I have received no response & no ipod.

~Jenny~

Date: Wed, 24 Nov 2010 16:36:53 -0500

Subject: Re: Your Order From Zeetron
From: *******@gmail.com
To: *******@hotmail.com

Hello,

I am very sorry about the delayed response.
We are waiting for our repair tech to let us know the status of the repair.
We will have the information today.

On Wed, Nov 24,2010 at 11:02 AM, Jenny Barker <*******@hotmail.com> wrote:

Exactly what does it take to get a response from you? You have my 4th generation ipod, you charged me for repair. I have not received my repaired ipod, nor do you respond to my emails. At this point I just want to get my ipod back, even if it is not repaired. I will take legal steps if necessary. You have my phone number & address, now use them!

~Jenny~

Date: Mon, 22 Nov 2010 15:35:15 -0500

Subject: Re: Your Order From Zeetron
From: *******@gmail.com
To: *******@hotmail.com

Hello,

We have your iPod at our repair center but we are currently awaiting on the shipment of the part that we need to repair it.
We do not currently offer phone support which is why there has been no answer.
Your iPod will be sent out by this week.
Sorry for the inconvenience.

On Mon, Nov 22,2010 at 3:28 PM, Jenny Barker <*******@hotmail.com> wrote:

Quite frankly, I'm becoming quite concerned that I have been scammed. There is no answer at the phone number listed, and you haven't updated the status of the repair, despite the acknowledgment from FedEx that the package has been delivered. Please contact me by telephone immediately to discuss the return of my ipod.

~Jenny~