Steve D.

I ordered the blue color swap online through their website and shipped my phone overnight expecting "fastest turn around on the web" as their website advertises. They charged me $40 for return shipping which their site advertised as free overnight return. I called and they refunded my shipping cost, no problems there. Then I watched for 3 days as my order status was stuck at awaiting fulfillment. Curious I called to find out why my phone had not been swapped and returned to me. I was informed they were out of stock on the parts to do my color swap and offered me pink, to which I passed(I ordered blue for a reason). Being told they would have the parts in the following week, I reluctantly agreed to wait. After multiple calls to check the status on their parts delivery which I was continually told was on going to be on time until that day finally came where I was told it would be the next day. After hearing that 2 days in a row and 2 weeks had passed they still did not have the parts in stock so I asked for my phone to be returned to which they agreed and emailed me a fedex tracking number. Anxious to get my phone returned to me I checked the tracking number the next morning only to find out that my phone was still in their repair center waiting to fulfill my order (that I had already cancelled and asked for return of my device). After finally speaking with the owner my phone was returned and repaired for a discounted price but still black(glad I spent $30 to overnight my phone plus the cost to be repaired, when I could have had the same thing done locally and not been without my phone for 2 weeks before xmas). I would not recommend use of this company. I was told that there were 200 orders ahead of me waiting for the blue color swap and if I had been waiting 2 weeks then how long had the 200 people ahead of me been waiting. If you're out of stock on parts then update your website to say such a thing, like most sites do. There communication was very poor, had I not been proactive with my device I'd probably still be waiting. Then after posting a review on their website its been two weeks and the negative review was not even posted after it went for review. STEER CLEAR FROM THESE CROOKS.