Jenny B.

Sent them my ipod & pd $109 for repair & $19.90 for shipping. Missed the info on the website that they will ship repairs fedex overnight, and when i emailed them this, they promptly refunded $19.90. They received ipod 11/18 but despite promise after promise, they still haven't sent it back to me (today being 11/30). Always tomorrow, tomorrow. There is no telephone support. I'm begging for them to return the ipod, repaired or not, but still have no ipod. Conversation below:

Amazing. No reply & no tracking number. You would almost think that you have NO IDEA where my ipod is in the "repair queue" (if there is, in fact, some sort of order to your repairs) nor did it get returned to me today, as you have said day after day after day. I NEED MY IPOD RETURNED TO ME TODAY, REPAIRED OR NOT. Why don't you find it & make an extra effort to return it to me so I will stop annoying you with my emails?!

~Jenny~

Date: Mon, 29 Nov 2010 18:09:40 -0500
Subject: Re: Your Order From Zeetron
From: *******@gmail.com
To: *******@hotmail.com

Hello,

We have an idea where your iPod is and as stated previously our repair technician has it as well as 150 other iPods which is why we are a little delayed.
It will be shipped out tomorrow.

On Mon, Nov 29,2010 at 6:06 PM, Jenny Barker <*******@hotmail.com> wrote:

First it was 24 hrs, then last week, then monday, then tomorrow, now you say this week. You have no idea where my ipod is. I noticed your shop is next door to a law office. Do I need to contact them to get you to return my Ipod? I don't care if it has been repaired or not, I simply want it shipped back to me tomorrow, not later this week.

~Jenny~

Date: Mon, 29 Nov 2010 17:57:33 -0500

Subject: Re: Your Order From Zeetron
From: *******@gmail.com
To: *******@hotmail.com

Hello,

We have not stolen your iPod.
We have given it to our repair technician who is not in house which is why it is taking a bit longer than expected.
Your iPod will be sent out this week for sure.

On Mon, Nov 29,2010 at 5:54 PM, Jenny Barker <*******@hotmail.com> wrote:

I DON'T BELIEVE A WORD. Tomorrow, tomorrow, always tomorrow. You have STOLEN my ipod & I will now pursue whatever legal options are available to me.

~Jenny~

Date: Mon, 29 Nov 2010 17:32:38 -0500

Subject: Re: Your Order From Zeetron
From: *******@gmail.com
To: *******@hotmail.com

Hello,

I am sorry but your iPod has not yet been sent out.
We will receive them from our repair tech tomorrow.
A tracking number will be sent to you as soon as we have sent the iPod out.
Very sorry for this inconvenience and delay.

On Mon, Nov 29,2010 at 5:26 PM, Jenny Barker <*******@hotmail.com> wrote:

Still waiting for that tracking number.

~Jenny~

Date: Fri, 26 Nov 2010 15:47:26 -0500

Subject: Re: Your Order From Zeetron
From: *******@gmail.com
To: *******@hotmail.com

Hello,

I am sorry for the delayed response as no one was here due to the holidays.
Your iPod will be sent out on Monday and your money will be refunded back to you.

On Fri, Nov 26,2010 at 3:12 PM, Jenny Barker <*******@hotmail.com> wrote:

Still waiting for a reply. I told you 2 days ago that you could send my ipod back, unrepaired, and yet I have received no response & no ipod.

~Jenny~

Date: Wed, 24 Nov 2010 16:36:53 -0500

Subject: Re: Your Order From Zeetron
From: *******@gmail.com
To: *******@hotmail.com

Hello,

I am very sorry about the delayed response.
We are waiting for our repair tech to let us know the status of the repair.
We will have the information today.

On Wed, Nov 24,2010 at 11:02 AM, Jenny Barker <*******@hotmail.com> wrote:

Exactly what does it take to get a response from you? You have my 4th generation ipod, you charged me for repair. I have not received my repaired ipod, nor do you respond to my emails. At this point I just want to get my ipod back, even if it is not repaired. I will take legal steps if necessary. You have my phone number & address, now use them!

~Jenny~

Date: Mon, 22 Nov 2010 15:35:15 -0500

Subject: Re: Your Order From Zeetron
From: *******@gmail.com
To: *******@hotmail.com

Hello,

We have your iPod at our repair center but we are currently awaiting on the shipment of the part that we need to repair it.
We do not currently offer phone support which is why there has been no answer.
Your iPod will be sent out by this week.
Sorry for the inconvenience.

On Mon, Nov 22,2010 at 3:28 PM, Jenny Barker <*******@hotmail.com> wrote:

Quite frankly, I'm becoming quite concerned that I have been scammed. There is no answer at the phone number listed, and you haven't updated the status of the repair, despite the acknowledgment from FedEx that the package has been delivered. Please contact me by telephone immediately to discuss the return of my ipod.

~Jenny~