jan N.

All was great with them at the beginning and now has turned into a nightmare! I originally ordered a replacement glass kit to do myself. Questions were answered quickly. When I found that I was unable to do this myself, I spoke to Mike Russo (the YouTube voice) and he suggested that I pay for a glass and speaker repair because I must have damaged something when putting the phone back together. I ordered this and sent in my iPhone. A few days later, I got a call that the mother board was out and would ned replacing. I ok'd the repair, but soon after received another call from Jenna in Customer Service who said that they would not be able to repair it after all and would send the phone back and refund my $69.99. A few days later a phone arrived, but it belonged to someone else! Jenna asked that it be returned and my phone would be sent back and they would refund my postage. I packaged this unknown phone and sent it priority mail with a confirmation so it arrived 2 days later. When I looked at my Pay Pal receipt I noticed the refund was for only $49.99. I called and Jenna said they would refund the balance of what they owed once they received the phone they sent to me by mistake! I was furious that they would hold my money for their own problem. They eventually agreed to refund the $20 and that my phone was on its way. That was almost 2 weeks ago and still no phone! They have not been answering emails and do not answer their phones. I have called multiple times to get this resolved, but nothing returned except frustration.