Bob S.

I recently purchased an iPad 2 dock from Zeetron through Amazon.com. The description and images on the site were of the iPad 2 dock, which is what I wanted. However, what I received, and what I experienced with their customer service department really frustrated me. The small white box the item came in said "ipad 2", clearly a box made by Zeetron (note the lowercase "p"), but the image on the box was the iPad 1 dock, not iPad 2. Not only that... the item inside the box was also the iPad 1 dock. This tells me that they were either trying to scam me and hoped I wouldn't notice, or they don't do enough research about the products they sell, and don't know that there is a big difference between the iPad 1 dock and iPad 2 dock.

I left them a negative review on Amazon, and their customer service manager emailed me soon after to try to persuade me to take the review down. They said, and I quote, "Also, if you can be kind enough to remove the feedback, I will gladly send you another item free of charge." Any customer would take this to mean that if I take the negative review down (doing Zeetron a huge favor), then Zeetron in turn would repay me by giving them a free item from their website. After many confusing emails, I asked them to refund money, because from the way they explained it, it made sense that I would send back the product they sent to me, get my money back and then receive my free item from them. I took down the review from Amazon, and they refunded my money. They then proceeded to tell me that I would not get a free gift, because that is not what they meant. I'm sorry, but if I'm just returning the "problem" product, and a company refunds my money, that's what you call a normal deal. The fact that I willingly took off a very negative review for them means that they needed to do something extra for me for taking the review down. Since I won't get my end of the bargain, here I post.