I sent in my iPad after it fell and craked the glass. Till I got it back was 3 weeks or more. From the glass the broke my volume Botton. Then the lost the home Botton. I go to it up it's a black Botton. (iPad is white). Till they did me a favor after trying to get me to ok a black Botton on a white iPad which they broke/lost. Now it's all falling apart. And they only wanted cash. Now I know why. It's a waste of money to go there!$