With the help of Zara, I diversified my everyday wardrobe and my looks became much better. I love this brand for the possibility to buy clothes quite often because prices are quite good (of course even at Zara you can buy really expensive clothes, for example, if you buy a leather jacket or boots they will definitely cost higher than the jacket or boots from eco-leather). I am always pleased to visit Zara stores, because of the excellently selected staff, modern repair of each store and good selection of things. I also like online store for th possibility to choose th clothe you like and it will be delivered to your door in few days.

I ordered shoes on the website having never shopped at zara.com before. Received shipping confirmation a few days later but without a tracking number... odd this day in age.
Yesterday, an email arrived saying the order was cancelled and refunded with no explanation. Live Chat couldn't answer why they shipped then cancelled the order.
At this point, a retailer trying to acquire/keep new customers should offer a coupon, etc for failure to get the goods to the recipient.
As an avid online shopper, im seeing this happen more frequently and have cut out many big names from the list i'll do business with. Consumers don't have time to deal with the problems. That is exactly why they shop online... it is supposed to be convenient and easy.
I've had the same issues with Nordstrom, Neiman Marcus Group and am willing to pay more for a product to ensure it will arrive quickly and easily.

Zara decided to ship back my returns stating they had been worn. Tried on 2 of the 8 pieces I ordered, all back in the mail 3 days after receiving. UNWORN. So basically I'm stuck with 300 dollar of stuff that doesn't fit. Don't order from them. Don't do it. I was a great customer too.

I bought online around 7 item through zara's website which was showing on discount But they actually charged me full price. It seems that they are doing online fraud with their customers. This was my terrible experience woth zara.

The return policy in Zara by far is the worst I've seen to date, don't buy unless you hold that receipt for life. I just wanted to exchange they said no go home and call customer service so I did they had me on hold for a bit then asked me for my email to give me homework before they talk to you. I finished my homework got put on hold again just so you can give them answers about your transaction and to my surprise they have to email you back a yes or no for your exchange in 48 hours.
All they have to do like any other retailer is to swipe the card I used in the transaction common sense you would think, they said they are not set up for that. This is the most childish way to return something that just takes common sense on this corporation. I wouldn't even give them one star if I didn't have to.
Returns are easy stuff this is a job.

Bought clothing in Ibiza but i live in Miami. Went to exchange/return a few items before I left but apparently they are not open on Sunday's. The customer service rep said most stores (after saying all were closed). I figured it would be no big deal to exchange here in the US. I don't even want money back, just sizes and maybe a different shirt but they basically say screw you. They don't care at all. Don't want to even try to help. So basically I am now extremely mad and will use the greatest tool on earth to talk about how bad they are, social media! All they had to do was be willing to work with me in someway. Nope. The culture of this company is terrible so it must be from the top down.

Rude, dismissive sales people. Headaches when needing to return garment even when all the tags are still intact. I like Zara clothes but will hesitate purchasing again unless I try on the item and honestly evaluate it in the small rooms so no return will be necessary. And obviously, will not use Zara for gifting... wouldn't put my friends through the hassle if it isn't exactly what they want. Zara Corporate really needs to consider these reviews with concern and improve customer service.

First time ordering online, will never do again. Attempted to speak to a representative three times to resolve an issue with my order. The two piece linens did not match. I asked if they had lined linen pants, neither rep knew what that meant. I could not get a English speaking representative. Worst experience with a retailer I have ever had. DO NOT PURCHASE ONLINE! You will be frustrated beyond belief. Absolutely TERRIBLE!

Ill sizing. Unhelpful exchange service during covid. No one answers their phones after holding for hours. And this was me trying to make sure an item was available for exchange at a specific store before I drove there.

April 26 I bought four T-shirts for my 4 year old son. When you receive T-shirt, I did not pay attention to quality problems, and taking the T-shirt to wash. When I was folding clothes and found a hole in the sleeve. I sent email to Zara's customer service also attach photos. They say that T-shirt is not their quality problem, but It is my handling problem. I asked that I bought a total of 4 T-shirts, why there was only one T-shirt got problem, they still considered it is not their quality problems. A cheap $6 dollars a T-shirt, even if Wal-Mart will give me a replacement, such a large clothing company like Zara ignored their own problems, and kept stay it is customer's problem blindly! Speechless!

I ordered an item as a recommendation for a friends birthday. The problem was it got lost in the delivery so I went and contacted customer service as suggested. They kept telling me they would email me and never did. I took 1 month and multiple times going on the chat with them to get this resolved. I think it only got resolved because I have to keep demanding to a supervisor in the end. Would NOT recommend and worst service ever. I will be telling everyone about this experience for a long time and they will loose customers over this. They don't even have a save transcript option for the live chats to show there terrible service for the reviews

I ordered about $250 worth of items from Zara's online store, only to receive poorly made garments that were already falling apart. When I contacted Zara to let them know the $70 dress I bought arrived with button elastics snapped off, buttons scratched from color, and seams falling apart, they responded back to say that they denied this a result from their manufacturing. What else could be the explanation then? Did the garments start to disintegrate during shipping? Unbelievable. I'll never be shopping with them again.

Seriously.
You could tell the designers at Zara had changed a few years ago but now the garnents are just completely woeful.
I look every week to see what is new in store and want to buy nothing.
Zara is taking this whole 70's revival way too far. The clothing resembles that of garments you would expect to see in a second hand shop.
What has happened to your signature skirts, ans the cutting edge dresses that are the Zara trademark?
And I am not even going to go there with the shoes, they are all awful.
I'd say I am not the only one who feels this way and this will definitely be reflected in the UK sales figures (outwith London of course).
Please, please get back to your former greatness. It has been over six months since I purchased anything from Zara and if the design does not improve I am afraid I will not be back.
I used to be a regular customer buying more than one item every month.

Thank you.

Worst customer service experience and repeat offender too. Instead of simply telling you an item is out of stock, they send a completely different item (I ordered pants and got a beach sundress?). Or they don't send the item at all and still charge you for it. Worst still is customer service, which will refuse a refund within 30 days despite their own failure to deliver and impress. I have so many items with tags still on them that I either did not order or was not able to return given their lackluster "policies". I'm a long time shopper and will be taking my business elsewhere.

Purchased 4 blouses. Asked if there was going to be a sale soon, representative told me 'no.' The next day, all 4 were on sale (ie. 49.90 down to 35.99). I asked for refund credit of difference in purchase and sale price, zara representative laughed at me, advised zara never gives any credit - unlike Nordstrom, H&M, Macy's, etc. Told me if I return them and attempt to buy at sale price, zara has right to refuse purchase. My daughters and I used to shop zara - never again. Best to avoid zara completely.

Bought 2 dresses and returned them both due to odd sizing issues. They refused to return one of them as they claim that the tag looked like it was reattached. Spoke with customer service (worst ever) and got nowhere. In the end, they treated me like someone who wears clothes for awhile and returns. Refused to believe me. They upheld and value their policy and seriously $35.90 over customer satisfaction. NEVER AGAIN. I'm boycotting Zara and returning what I've ordered recently. Unbelievable in this day and age of sophisticated online retailing, how crappy their customer service is! I'm an avid online shopper and never came across this before! They need to go belly up to realize how important customer service is.