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Neil M.

Contributor Level

Total Points
81

1 Review by Neil

  • Zara

5/23/19

Bought clothing in Ibiza but i live in Miami. Went to exchange/return a few items before I left but apparently they are not open on Sunday's. The customer service rep said most stores (after saying all were closed). I figured it would be no big deal to exchange here in the US. I don't even want money back, just sizes and maybe a different shirt but they basically say screw you. They don't care at all. Don't want to even try to help. So basically I am now extremely mad and will use the greatest tool on earth to talk about how bad they are, social media! All they had to do was be willing to work with me in someway. Nope. The culture of this company is terrible so it must be from the top down.

Neil Has Earned 1 Vote

Neil M.'s review of Zara earned a Very Helpful vote

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