Zara Questions & Answers

Nothing. They won't help you at all. Good luck! Don't ever buy from them again!

Honestly, I love the company's sense of style and their clothes. I hate the volumes at which they sell, so nearly everything you buy you see on someone else within weeks. I despise their customer service and the disdain and disinterest of their assistants. The aggressiveness of their security guards is unparalleled, particularly in the Hong Kong stores where staff are paid to follow customers around the store shouting 'Hello, Welcome' at the top of their voice to announce they are behind you checking that you are not stealing anything! Unsurprisingly, during the week there are more of those staff scaring customers to death, than there are customers. This company is TOXIC and needs a completely new approach to customer services. I am an Associate Professor in a UK Business School and use Zara as an example of how NOT to run a retail company.

That's right I am also returning accepting since Dec 28, we are now Jan 15 and I don't have my money back. Each time I call them they tell me today u will receive it

Back in their hands within 30days...however if purchased online, the countdown starts from date order is shipped not drom date of purchase.

Uk.now poor most of us complain of lengthy wait times to pay. See trustpilot reviews

I think it depends on what is the best shipper for the best price and the fastest delivery time frame. I've received ZARA orders via both UPS and OnTrac in the PNW, USA. Returns are picked up by UPS.

You must be joking? They don't respond when all is well and good in the same country but another one?...