I know this is nothing new, but I am so enamored with Zappos' return policy! It alleviates so much pressure when it comes to ordering shoes online. I never have to stress about them being the wrong size, because I can order two pairs and return the ones that don't fit! It's genius, and I will be a Zappos customer for many years to come.
I couldn't find sneakers that my toddler liked anywhere. I finally found two pairs on this site. They ended up not having one when I checked out but he was so happy when he got his other pair in the mail the next day. He couldn't wait to wear them to school to show them off.
They were even cheaper then on other sites. I will be shopping here for both of us again shortly and I will recommend this site to my family and friends.
Best place to buy stuff online in Las Vegas... Their prices could be better though and if they can offer free home delivery in Las Vegas then I could rate 5 star.The best part about Zappos is they always deliver on time and their product quality is so good.
I ordered waterproof running shoes from this website and have ordered waterproof hiking boots from here also. They ship promptly, keep you informed, and the shoes arrive very well protected in their packaging. They have a great selection, and you can get different views of the footwear so that you know what you're getting.
I shop at this site many times. The shipping is free both ways. Since I am hard to fit due to my little, wide and flat feet. I love that I can try the shoes in my home. I can send them back if the shoes do not fit for free ship. I save a lot on shipping. We all win. Zappos has friendly and helpful staff. They want the custumer to walk away happy whether shoes are purchased.
I have mostly ordered shoes. They arrive quickly and there is no postage fee. Unfortunately, they often don't fit my hard-to-fit feet. However, Return postage is free. I would never buy on-line shoes anywhere else, for this reason.
I love this company and their up-beat spirit!
Excellent website! They have more than shoes for the whole family. It is incredible how much stuff they have. Also shipping is super fast. If you order before 2pm EST your order will be upgraded to next day shipping. They have no hassle returns with free shipping BOTH WAYS! You can also return shoes 364 days after you bought them. It is rare to find internet companies with such great customer service. I would give them 10 stars if I could!
I head about zappos when I was recommended to read their book and I have to admit that they follow what they preach in real life. I was surprised to truly encounter great customer service "by the book" when deciding to make my first purchase and I have been a super loyal client ever since :)
So I had a pair or shoes that I didn't really like once I got them (go figure) not a big online shopper but I knew the risks. As someone using Zappos for the first time I was super happy with the CS level to understand what my options were, it really takes away the fear from shopping online, especially for shoes. Great job guys.
Great selection of products, quick shipping and a super return policy! You won't find many (if any) discount codes but you will get a quality product, free shipping and free returns. Customer service is excellent too!
SKU ******* Dockers Beacon, they show that the width sizes are W & EE. That shoe isn't produced in EE. I just returned the 3rd mistake in a week. Each time thru chat or phones calls, I was assured that they would correct the problem, only to receive the shoe in the wrong size W. Pretty poor! I doubt I'll be shopping with Zappos again. Do some shopping before buying here!
No doubt a 5 star experience. I ordered sunglasses and a travel bag from zappos. Of course the customer service was incredible. I didn't end up having to need the 365 return policy benefits, but it was a nice relief to know it was there (and still is there) in case anything happens. Big 5 star thumbs up.
Shopping here is just like shopping at the store. They're as fast as others claim. As far as pricing, they're not exactly the cheapest. They make up for it with awesome service, speedy delivery and a large inventory. I know I sound like a "zappos robot", but it's all true! I know because I've experienced it all myself.
If you have wide feet, narrow feet, long feet, short feet, or feet in general, Zappos has exactly what you need. They have the best selection of any online shoe store I have ever visited and their customer service is unbeatable. I very rarely find identical shoes on a different website for a slightly lower price, but the free shipping makes up for that potentially slight issue. When you order from Zappos, you get your shoes almost immediately. If you have to return your shoes, you get your refund or credit almost immediately. And with a whole year to decide whether or not you want to keep your purchase, it's impossible to get stuck with something you don't want because you got too busy to return it in time.
A+ all the way!
I agree with the other reviewers who said that Zappos used to be great but that service had deteriorated. I spoke with a customer service person identified as Kimberly, and she was incredibly rude. That would never have happened in the past. Also, their web site has a lot of new issues; after trying to help me with a site glitch for 20 min, the tech person said, 'This is an ongoing issue.' -- I said, 'At the Zappos end?' and she said yes, that lots of people had the same problem. -- Too bad, because next to LLBean, Zappos used to have some of the best service and the best web site. Goodbye to the good Zappos, alas.
I really like this site. I have bought several pairs of shoes from them. The customer service is awesome. I remember one time I called in and I was needing some boots. It was really cold in my area and we were getting a lot of snow. The customer service rep had my warm boots delivered by Fed Ex so I could get them really quick.
I have never had a better shopping experience. They are helpful, expedite free returns and have been a positive experience. I loathe malls and am so busy I rarely have time to shop. Zappos is they perfect solution for people with busy life styles who want nice clothing.
Zappos has excellent customer service. I ordered sandals, which are very comfortable, leather uppers, and Very beautiful designed, they'll always FIT. All the straps on the shoes are adjustable. I like it.
I bought these foot Moccasins because I am very active, with a lot of walking and getting around in my job. These are great shoes. They are very comfortable fit, good quality and look great. I have not had any problems with them at all and have worn them many times without issues!
This is the best site ever! Great customer service and products. Great sales when you can catch one, but I have spent small island nation amounts and zappos. Zappos has the best couture collection as well and reasonable items.
Overview
Zappos has a rating of 3.5 stars from 721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zappos most frequently mention customer service, free shipping and return policy. Zappos ranks 16th among Shoes sites.
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- Las Vegas, NV, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members